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Dyson Ball Animal 2

Let's get your machine working.

See all steps

Please select the appropriate option

Assembly instructions

Attach the cleanerhead.

Ensure that the connection pins underneath the cleaner head are located correctly.

Fit the cleanerhead to the inlet at the base of the machine.

Attach the wand handle and wand.

Lower the wand handle onto the the machine ensuring it clicks.

Slide the wand into the hose and fit to the back of the machine until it 'clicks' into position.

Image shows wand handle, wand and hose connections on the machine.

Store the tools.

Remove the cyclone and bin.

Slide the tool holder onto the side of the duct as shown.

Attach the combination tool to the tool holder on the side of the machine.

Attach the stair tool to the tool holder on the side of the machine.

Image shows how to attached the accessories and remove the cyclone.

Is there anything else I can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Please select the appropriate option

Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Image shows the clear bin being emptied into a cleaner bag.

Press the button near the rectangular inlet to separate the clear bin from the cyclone.

    • The clear bin can be wiped with a damp cloth.
    • Do not use any detergent or polish on any part of the machine.
Image show the bin base opening.

Check the bin and cyclone for blockages and remove as necessary.

    • Clear any hair or fibres from the cyclone shroud
    • Do not use any water on the cyclone.

Once the parts are completely dry, re-assemble and test the machine.

Is there anything else I can help you with?

Empty the bin

Empty the bin

Press the button at the top of the handle and remove the bin from the machine.

Press the button again to open the bin base and release the dust.

Image shows the clear bin being emptied into a cleaner bag.

This can be done directly into a bin, or into a bag wrapped around the cyclone.

Is there anything else I can help you with?

Washing the filters

Is there anything else I can help you with?

Remove the pre-filter

Remove the bin and cyclone from the machine and unclip the cyclone top handle.

Image shows the cyclone and clear bin being removed from the machine.

Pull the filter out from the cyclone assembly.

Image shows the filter being removed from the top of the cyclone.

Wash with cold water only. Do not use detergents.

Image shows the filter being cleaned under a cold tap.

Remove post-filter

Turn the central locking dial on the outer cover of the ball counter-clockwise until the cover is released. Lift off the cover.

Image shows the filter side ball cap being removed.

Turn the filter one-quarter counter-clockwise to release.

Image shows the filter being removed from the ball.

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Image shows the filter being cleaned under a cold tap.

Dry filters

Leave to dry completely for 24 hours.

Image shows the filter drying before being refitted.

Test the machine

Reassemble and test the machine

Image shows the power button location on the machine.

Is there anything else I can help you with?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Remove the post filter.

Recline the machine and lay it on it's back or side.

Image shows how to recline the machine.

Turn the centre circle and remove the ball cover.

Image shows the filter side ball cap being removed.

Twist the filter and remove from the ball.

Image shows the filter being removed from the ball.

Check the housing for any debris and remove as necessary.

Replace post filter cover and move machine without post filter in place.

Please select the next step.

Refit the filter

Place the filter back in the ball.

Ensure that the filter and ball cover are fitted securely.

Test the machine.

Has refitting the post filter resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Does the machine only click when filter is in place?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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You might need a replacement part.

It looks like the HEPA post filter is not working. You can solve this by ordering a new one below.

HEPA post filter

Part no. 920769-01

Replacement HEPA post filter for your Dyson vacuum cleaner.

$61.99

HEPA post filter

HEPA post filter

Part no. 920769-01

Replacement HEPA post filter for your Dyson vacuum cleaner.

$61.99

$61.99

$61.99

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Check for blockages.

This would suggest there is a blockage somewhere in the machine.

Please follow the next steps.

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Image shows how to recline the machine.

Lay the machine on its front.

Image shows the machine being laid on its front.

Taking care, remove the swivel C-clip connector and pull the cleaner head away from the vacuum's main body.

Image shows the cleaner head being removed from the machine.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn ON and test the suction.

Image shows to check the base of the machine.

Is the suction at the cleaner head inlet strong or is it weaker than usual?

Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its front.

Taking care, remove the swivel C-clip connector and pull the cleaner head away from the vacuum's main body.

Image shows the cleaner head being removed from the machine.

Undo the soleplate by turning both fasteners anti-clockwise.

Image indicated the cleaner head clips should be opened for inspection.

Open the soleplate and carefully cut away any hair or fibres using some scissors.

Check the brushbar for signs of damage.

Image indicates the soleplate is removed and the brush bar is inspected.

Check the opening on the cleanerhead for blockages and remove as necessary.

Please select the next step

Reassemble the machine

Refit the soleplate by Locating the 3 lugs on the soleplate into the receiving recesses on the cleanerhead.

Lock the soleplate by turning both fasteners outwards as far as they will go.

Image indicated the cleaner head clips should now be closed.

Place the C-clip onto the cleanerhead.

Image indicated the c-clip need to be reattached.

Push the cleanerhead onto the machine until it clicks.

Image shows the cleaner head being reattached to the machine.

Has clearing the cleaner head resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 968772-01

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Cleaner head

Cleaner head

Part no. 968772-01

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Currently out of stock.

$142.99

Currently out of stock.

$142.99

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Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Image shows an inspection of the change over valve hatch.

First remove Phillips head screw (may not be present in all variants) and pull the internal hose collar down.

Unclip it and then check for blockages.

Image shows the internal hose being checked.

Reassemble and test the machine.

Image shows the location of the power button on the machine.

Has checking the inlet resolved the problem?

Check the bin and cyclone

Press the purple button at the top of the cyclone handle and remove the bin.

Press the button again to open the bin base.

Image shows the clear bin being emptied into a cleaner bag.

Press the button near the rectangular inlet to remove the clear bin from the cyclone.

Image show the bin base opening.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud.

Image shows debris being remove from around the shroud.

Gently tap the side of the cyclone over a bin (This will remove any fine dust clogged up in the cyclone)

Has checking the bin and cyclone resolved the problem?

Wash the filters (English)

Please follow the steps in the video

Wash the filters (French)

Please follow the steps in the video

Has washing the filters resolved the problem?

Wash the filters

Please follow the steps in the video

Has washing the filters resolved the problem?

Remove the pre-filter

Remove the bin and cyclone from the machine and unclip the cyclone top handle.

Image shows the cyclone and clear bin being removed from the machine.

Pull the filter out from the cyclone assembly.

Image shows the filter being removed from the top of the cyclone.

Wash with cold water only. Do not use detergents.

Image shows the filter being cleaned under a cold tap.

Remove post-filter

Turn the central locking dial on the outer cover of the ball counter-clockwise until the cover is released. Lift off the cover.

Image shows the filter side ball cap being removed.

Turn the filter one-quarter counter-clockwise to release.

Image shows the filter being removed from the ball.

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Image shows the filter being cleaned under a cold tap.

Dry the filters

Leave to dry completely for 24 hours.

Image shows the filter drying before being refitted.

Test the machine

Reassemble and test the machine

Image shows the power button location on the machine.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.

Image shows the power button location on the machine.

Is the whistle still present with the cyclone removed?

Remove the post filter.

Recline the machine and lay it on it's back or side.

Image shows how to recline the machine.

Turn the centre circle and remove the ball cover.

Image shows the filter side ball cap being removed.

Twist the filter and remove from the ball.

Image shows the filter being removed from the ball.

Turn the machine on

Image shows the power button location on the machine.

Is the whistle still present with the post filter removed?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Refit the filter.

Refit the filter ensuring it sits flush against the inside of the ball.

Turn the machine on.

Has refitting the post filter resolved the problem?

You might need a replacement part.

It looks like the HEPA post filter is not working. You can solve this by ordering a new one below.

HEPA post filter

Part no. 920769-01

Replacement HEPA post filter for your Dyson vacuum cleaner.

$61.99

HEPA post filter

HEPA post filter

Part no. 920769-01

Replacement HEPA post filter for your Dyson vacuum cleaner.

$61.99

$61.99

$61.99

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5/5 Excellent

Check the seals

Check the seals for signs of wear or damage.

Flex out the seals' outer edges to make sure they sit flush against the corresponding openings.

Order replacement seals

Order one of the following:

Entry seal

Exhaust seal

Hatch seal

Please select the next step.

Turn off the brushbar

Plug the machine in and recline into the vacuuming position.

Turn the machine on.

Turn the brushbar off using the switch next to the power button.

Image shows the locations of the brush bar power button on the machine.

Has the noise stopped?

Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its front.

Taking care, remove the swivel C-clip connector and pull the cleaner head away from the vacuum's main body.

Image shows the machine being laid on its front.

Undo the soleplate by turning both fasteners anti-clockwise.

Image indicated the cleaner head clips should be opened for inspection.

Open the soleplate and carefully cut away any hair or fibres using some scissors.

Check the brushbar for signs of damage.

Image indicates the soleplate is removed and the brush bar is inspected.

Check the opening on the cleanerhead for blockages and remove as necessary.

Reassemble the machine

Refit the soleplate by locate the 3 lugs on the soleplate into the receiving recesses on the cleanerhead.

Lock the soleplate by turning both fasteners outwards as far as they will go.

Image indicated the cleaner head clips should now be closed.

Place the C-clip onto the cleanerhead.

Image indicated the c-clip need to be reattached.

Push the cleanerhead onto the machine until it clicks.

Image shows the cleaner head being reattached to the machine.

Has clearing the cleaner head resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

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5/5 Excellent

When did the machine last have power?

Thermal cut out

Most Dyson vacuum have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Where have you noticed the drop in performance?

Check the brushbar

Plug in and switch on the machine.

Image shows the power button location on the machine.

Recline it into the vacuuming position.

Image shows how to recline the machine.

Check the brushbar through the window at the front of the cleanerhead.

Image showing how to check the brush bar is spinning.

Has this resolved the problem?

Checking cleaner head and base for blockages (English)

Please follow the steps in the video.

Checking cleaner head and base for blockages (French)

Please follow the steps in the video.

Is the suction at the cleaner head inlet strong or is it weaker than usual?

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Image shows how to recline the machine.

Lay the machine on its front.

Taking care, remove the swivel C-clip connector and pull the cleaner head away from the vacuum's main body.

Image shows how to remove the cleaner head from the machine.

Turn the vacuum over so that the bin is facing upwards.

Place your hand over the opening then turn ON and test the suction.

Image shows to check the base of the machine.

Is the suction at the cleaner head inlet strong or is it weaker than usual?

Reset brush bar

Please follow the steps in the video.

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Image shows the locations of the brush bar power button on the machine.

Are the bristles now spinning?

Has this resolved the performance issue?

Turn off and unplug the machine

Recline the machine into the vacuuming position.

Taking care, remove the swivel C-clip connector and pull the cleaner head away from the vacuum's main body.

Image shows the cleaner head being removed from the machine.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn ON and test the suction.

Image shows to check the base of the machine.

Is there strong suction from the inlet?

Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its front.

Taking care, remove the swivel C-clip connector and pull the cleaner head away from the vacuum's main body.

Image shows the cleaner head being removed from the machine.

Undo the soleplate by turning both fasteners anti-clockwise.

Image indicated the cleaner head clips should be opened for inspection.

Open the soleplate and carefully cut away any hair or fibres using some scissors.

Check the brushbar for signs of damage.

Image indicates the soleplate is removed and the brush bar is inspected.

Check the opening on the cleanerhead for blockages and remove as necessary.

Reassemble and reset the brushbar again.

Do the brushes spin now?

Has this resolved the performance issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its front.

Image shows the machine being laid on its front.

Taking care, remove the swivel C-clip connector and pull the cleaner head away from the vacuum's main body.

Image shows the cleaner head being removed from the machine.

Undo the soleplate by turning both fasteners anti-clockwise.

Image indicated the cleaner head clips should be opened for inspection.

Open the soleplate and carefully cut away any hair or fibres using some scissors.

Check the brushbar for signs of damage.

Image indicates the soleplate is removed and the brush bar is inspected.

Check the opening on the cleanerhead for blockages and remove as necessary.

Reassemble and reset the brushbar again.

Do the brushes now spin continually?

Reset brush bar (English)

Please follow the steps in the video.

Reset brush bar (French)

Please follow the steps in the video.

Are the bristles now spinning?

Remove the pre-filter

Remove the bin and cyclone from the machine and unclip the cyclone top handle.

Image showing the bin being removed.

Pull the filter out from the cyclone assembly.

Image showing filter A being removed.

Wash with cold water only. Do not use detergents.

Image showing the filter being washed.

Remove post-filter

Turn the central locking dial on the outer cover of the ball counter-clockwise until the cover is released. Lift off the cover.

Image showing filter B being removed.

Turn the filter one-quarter counter-clockwise to release.

Image showing filter B being removed.

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Image showing the filter being washed.

Dry the filters

Leave to dry completely for 24 hours.

Image showing the filter drying for 24 hours.

Test the machine

Reassemble and test the machine.

Image showing the On button.

Has washing the filters resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Checking the wand and hose for blockages

Please follow the steps in the video

Has this resolved the problem?

Test hose suction

To release the wand, open the wand cap and pull the wand up and away from the handle until it clicks into place.

Image shows the wand being removed from the machine.

Press the button on the hose collar to release the wand from the hose.

Image shows the wand being removed from the hose.

Test the suction from the hose.

Image indicated an inspection of the hose is needed.

Has this resolved the problem?

Test hose suction

To release the wand, open the wand cap and pull the tube up and away from the handle until it clicks into place.

Image shows the wand being removed from the machine.

Press the purple button on the hose collar to release the wand from the hose.

Image shows the wand being removed from the hose.

Test the suction from the hose.

Image indicated an inspection of the hose is needed.

Is the suction from the hose strong or weaker than usual?

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 923523-03

Replacement wand for your Dyson vacuum cleaner.

$32.99

Wand

Part no. 923523-03

Replacement wand for your Dyson vacuum cleaner.

$32.99

$32.99

$32.99

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Check the hose

Press the purple button at the top of the cyclone handle and remove the bin.

Image shows the cyclone and clear bin being removed from the machine.

To remove the hose press the release catch and firmly pull on the hose.

Image shows the hose bring removed from the base of the machine.

Check the hose for any holes or tears and remove any blockages.

Image shows the hose being visually inspected.

Re-assemble and test the machine

Image shows the power button location on the machine.

Has checking the hose resolved the problem?

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

$9.99

$9.99

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

$9.99

$9.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

$9.99

$9.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the hose

Press the button at the top of the cyclone handle and remove the bin.

To remove the hose press the release catch and firmly pull on the hose.

Image shows the hose bring removed from the base of the machine.

Check the hose for any holes or tears and remove any blockages.

Image shows the hose being visually inspected.

Re-assemble and test the machine

Image shows the power button location on the machine.

Has checking the hose resolved the problem?

Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its front.

Image shows the machine being laid on its front.

Taking care, remove the swivel C-clip connector and pull the cleaner head away from the vacuum's main body.

Image shows the cleaner head being removed from the machine.

Undo the soleplate by turning both fasteners anti-clockwise.

Image indicated the cleaner head clips should be opened for inspection.

Open the soleplate and carefully cut away any hair or fibres using some scissors.

Check the brushbar for signs of damage.

Image indicates the soleplate is removed and the brush bar is inspected.

Check the opening on the cleanerhead for blockages and remove as necessary.

Test the suction from the inlet.

Image shows to check the base of the machine.

Has checking the cleaner head resolved the problem?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Image shows removal of the cyclone and clear bin when full.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Image shows an inspection of the change over valve hatch.

Pull the internal hose collar down, unclip it and then check for blockages.

Please be aware that the DC41 and DC65 have a small black phillips screw that will need to be removed before the hose can be pulled away.

Image shows the internal hose being checked.

Reassemble and test the machine.

Image shows the location of the power button on the machine.

Has clearing the duct and internal hose resolved the problem?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Reset brush bar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Please select the next step

Check the brushbar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the brushbar through the window at the front of the cleanerhead.

Image showing how to check the brush bar is spinning.

Are the bristles now spinning?

The switch does not light up.

Press switch

Press the rear of the switch to make sure it stays in the on position.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Where have you noticed the drop in performance?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image shows removal of the cyclone and clear bin when full.

Press the button again to open the bin base.

Image shows the clear bin being emptied into a cleaner bag.

Press the button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

Do not use any detergent or polish on any part of the machine.

Image show the bin base opening.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud.

Do not use any water on the cyclone.

Once the parts are completely dry, re-assemble and test the machine.

Has cleaning the bin and cyclone resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Bin release check

Check the bin release catch for signs of damage.

Is the release catch broken?

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 966479-05

Replacement cyclone for your Dyson vacuum cleaner.

$122.99

Cyclone

Part no. 966479-05

Replacement cyclone for your Dyson vacuum cleaner.

$122.99

$122.99

$122.99

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Release the catch by hand

Pull the clear plastic catch on the base away from the bin.

Open the bin base and tip away the contents.

Image shows the clear bin being emptied into a cleaner bag.

Press the bin release button on the cyclone handle.

Does the rod slide up and down freely?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 920624-03

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Bin

Part no. 920624-03

Replacement bin for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Currently out of stock.

$56.99

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5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 920624-03

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Bin

Part no. 920624-03

Replacement bin for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Currently out of stock.

$56.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Has the ball shell come off the filter side or non-filter side?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Has the nut come out of the centre of the ball shell?

You might need a replacement part.

It looks like the Ball shell filter side is not working. You can solve this by ordering a new one below.

Ball shell filter side

Part no. 923525-03

Replacement ball shell filter side for your Dyson vacuum cleaner.

$32.99

Ball shell filter side

Part no. 923525-03

Replacement ball shell filter side for your Dyson vacuum cleaner.

$32.99

$32.99

$32.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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Reassemble the machine

The ball shell can be screwed back onto the bolt on the main duct of the machine.

Image shows removal of the cyclone and clear bin when full.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check the bin and cyclone

Debris can become stuck between the shroud and the bin, this could be caused by static or overfilling the bin. Advise the customer to not fill the bin past the MAX mark.

Press the button at the top of the cyclone handle and remove the bin.

Image showing how to remove the bin from the machine.

Press the button again to open the bin base.

Image showing to empty the bin into a bag.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Image showing how to remove the bin.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud.

Image shows debris being remove from around the shroud.

NB. Use the soft dusting brush or combination tool to clear any fine dust or debris off the shroud.

Has this resolved the problem?

Where were the sparks or smoke seen?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 968772-01

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Cleaner head

Cleaner head

Part no. 968772-01

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Currently out of stock.

$142.99

Currently out of stock.

$142.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its front.

Image shows the machine being laid on its front.

Taking care, remove the swivel C-clip connector and pull the cleaner head away from the vacuum's main body.

Image shows the cleaner head being removed from the machine.

Undo the soleplate by turning both fasteners anti-clockwise.

Image indicated the cleaner head clips should be opened for inspection.

Open the soleplate and carefully cut away any hair or fibres using some scissors.

    • Check the brush bar for signs of damage.
    • Please note that the soleplate on Big Ball Cinetic hinges on the cleaner head - as shown - rather than coming off completely.
Image indicates the soleplate is removed and the brush bar is inspected.

Check the opening on the cleanerhead for blockages and remove as necessary.

Please select the next step

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Image shows an inspection of the change over valve hatch.

Pull the internal hose collar down, unclip it and then check for blockages.

Image shows the internal hose being checked.

Please select the next step

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Image shows removal of the cyclone and clear bin when full.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Image shows an inspection of the change over valve hatch.

Pull the internal hose collar down, unclip it and then check for blockages.

Image shows the internal hose being checked.

Has clearing the duct and internal hose resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Image shows an inspection of the change over valve hatch.

Check Internal hose

Recline the machine into the vacuuming position.Lay the machine on its front.

Pull the internal hose collar down, unclip it and then check for blockages.

Retest the machine.

Image shows the internal hose being checked.

Has checking the hose resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check the brushbar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the brushbar through the window at the front of the cleanerhead.

Image showing how to check the brush bar is spinning.

Does the brushbar spin when the machine is reclined?

Check soleplate

Check the soleplate to ensure there is no debris caught in the wheels or any damage/wheels missing.

Is there any damage to the soleplate?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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Reset brushbar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Image shows the locations of the brush bar power button on the machine.

Has resetting the brushbar resolved the problem?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 968772-01

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Cleaner head

Cleaner head

Part no. 968772-01

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Currently out of stock.

$142.99

Currently out of stock.

$142.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Blockage

This is likely caused by a blockage.

How to use the brushbar

Note: The brushbar will automatically switch on when the machine is reclined into the vacuuming position.

Press the brush control button next to the On/Off switch to stop the brushes for use on delicate rugs, loop pile carpets and hard floors.

Press the button again to restart the brushes for vacuuming carpets.

Is there anything else I can help you with?

Carrying your Dyson machine

Lift the machine only by the carry handle on the cyclone top.

For your safety, do not press the cyclone release when carrying your machine.

Is there anything else I can help you with?

How to start vacuuming

  • Plug the machine in.
  • Pull handle back and recline machine into vacuuming position.
  • Press the ON/OFF switch.
  • Small movements of the wrist will create a zigzag motion in the cleanerhead allowing easier cleaning around furniture.
  • Extend the wand handle until it clicks.
  • Press the wand release button and lift the wand out of the hose.
  • Lift the wand handle cap and push on to the hose until it clicks into place.
  • Push the combination tool on to the end of the wand handle.
  • Alternatively, click the combination tool directly to the hose.
Image shows the wand being removed from the hose.

Is there anything else I can help you with?