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Dyson Big Ball Animal

Let's get your machine working.

See all steps

Please select the appropriate option

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.

Emptying the bin

Switch off and unplug before emptying the clear bin.

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Image shows how to release the bin from the machine.

To release the dirt, firmly push the red bin release button.

  • The bin will slide down, cleaning the shroud as it goes.
  • The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
  • The bin base will then open.
  • The bin base will not open if the red button is not pushed down fully.

To minimise dust/allergen contact when emptying, encase the clear bin tightly in
a plastic bag and empty.

Image shows how to empty the bin.

WARNING: You may find that the first few attempts to open the bin when empty may be difficult, this is normal as the bin seal will be new. When the machine has been in use and the bin contains any amount of dust, the bin should open normally.

Please select the next step.

Closing the bin

Close the clear bin by pushing the bin base upwards until it clicks into place.

Image showing the bin being replaced onto the machine.

Push the bin base clip firmly until it clicks into position to ensure that the base is securely sealed.

Align the base of the bin with the air hose inlet and then click back into place.

Is there anything else we can help with?

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.

Check the bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Image shows how to release the bin from the machine.

Check the openings of the duct and bin for any blockages and remove as necessary.

Image showing to look inside the wand handle for blockages.

To release the dirt, firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.

The bin base will then open.

The bin base will not open if the red button is not pushed down fully.

Image shows how to empty the bin.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Image shows that you can wash the clear plastic bin with water, but do not wash the cyclone.

Cleaning the bin and cyclone

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Image shows how to remove the clear plastic bin from the cyclone.

Check the cyclone inlet and openings for any blockages and remove as necessary.

Image showing blockage checks for the extension tube, wand handle and hose.

Refit the bin

To refit the clear bin Insert the spine into the bin runner.

Image showing the bin being replaced onto the machine.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Image showing the bin being replaced onto the machine.

Has checking the bin and cyclone resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

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Check the hose and seals

Remove the hose, Wand handle and extension tube.

Separate the extension tube from the Wand handle by pressing the release catch on the extension tube.

Image shows how to separate the extension hose, wand handle and hose assembly.

Check Wand handle

Check there are no cracks in the handle.

Check the seal on the Wand handle is in place and is not damaged.

Image showing how to adjust the length of the extension tube.

Check the extension tube seal is in place and is not damaged.

Image showing blockage checks for the extension tube, wand handle and hose.

Check the hose

Check there are no rips or tears.

Ensure the seal is in place and is not damaged.

Image shows check of the hose for damage.

Remove the bin fully from the machine.

Image shows how to release the bin from the machine.

Check both seals on the Main body are in place and not damaged.

Image shows the removal of the cleaner head and inspecting for blockages.

Has this resolved the problem?

Checking the cyclone and bin

Remove the clear bin from the cyclone.

Firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.

The bin base will then open.

Pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Image shows that you can wash the clear plastic bin with water, but do not wash the cyclone.

Check both seals on the bin are in place and are not damaged.

Image shows check of the bin seal and base for damage.

Check cyclone

Check the seal on the cyclone is in place and not damaged.

Image shows to check the seal on the cyclone for damage.

Refit the bin

Insert the spine into the bin runner.

Image showing the bin being replaced onto the machine.

Push upwards until it clicks and then continue pushing until it slides home.

Image showing the bin being replaced onto the machine.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Attach the bin/cyclone to the machine, ensuring it clicks into place.

Image showing the bin being replaced onto the machine.

Has this resolved the problem?

Checking the machine for blockages

Remove any tools from the extension tube.

Fully extend the extension tube by pressing the red button.

Image showing how to adjust the length of the extension tube.

Turn the machine on and place your hand over the end of the extension tube.

Image showing to check the suction at the end of the extension tube.

Is the suction strong or weak?

How to use the floor tool

For use on carpet flooring, the purple seal should be in the 'up' position.

For use on hard flooring, the purple seal should be in the 'down' position.

Image showing soleplate down for use on carpets, up on hardflooring.

For use on hard flooring, the purple seal should be in the 'down' position.

Image showing how to adjust the brush on the bottom of the cleaner head.

Has checking the floor tool settings resolved the problem?

Check the floor tool for blockages and damage

Fully remove the floor tool from the machine.

Check both inlets for blockages and remove as necessary.

Image shows the removal of the cleaner head and inspecting for blockages.

Has checking the floor tool resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Remove the hose, wand handle and extension tube

Separate the extension tube from the wand handle by pressing the release catch on the extension tube.

Image shows how to release the extension tube from the wand handle.

Remove the hose from the machine by pressing the release catches on the hose.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Image shows how to check the seals on the machine.

Reassemble and test machine.

Has this resolved the problem?

To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.

Cleaning the bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Image shows how to release the bin from the machine.

Check the openings of the duct and bin for any blockages and remove as necessary.

Image showing to look inside the wand handle for blockages.

To release the dirt, firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.

The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.

The bin base will then open.

The bin base will not open if the red button is not pushed down fully.

Image shows how to empty the bin.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Image shows that you can wash the clear plastic bin with water, but do not wash the cyclone.

Cleaning the bin and cyclone

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Image shows how to remove the clear plastic bin from the cyclone.

Check the cyclone inlet and openings for any blockages and remove as necessary.

Image shows to look down the extension tube for blockages.

Refit the bin

To refit the clear bin Insert the spine into the bin runner.

Image showing the bin being replaced onto the machine.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Image showing the bin being replaced onto the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle. There is no need to turn the Brush bar on and off for different floor types.

Checking the floor tool

Remove the Turbine head from the extension Wand by pressing the release catch.

Use a coin to turn the fastener anti-clockwise and remove the Brush bar.

Clean any hair, thread and debris from the Brush bar.

Image showing clearing debris from the brush bar.

With the Cleaner head removed, check the openings on the tool for blockages and remove if necessary.

Image showing how to adjust the length of the extension tube.

Refit the Brush bar and refit the end cap, turning clockwise to lock.

Image shows the brush bar being refit into the cleaner head.

Rebuild and test the machine.

Has checking the floor tool resolved the problem?

You might need a replacement part.

It looks like the Turbine head is not working. You can solve this by ordering a new one below.

Turbine head

Part no. 963544-05

Replacement turbine head for your Dyson vacuum cleaner.

$142.99

Turbine head

Turbine head

Part no. 963544-05

Replacement turbine head for your Dyson vacuum cleaner.

$142.99

$142.99

$142.99

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5/5 Excellent

The Musclehead floor tool automatically adjusts from hard floors to carpets and vice versa. You don't need to adjust it manually.

How to use the Musclehead floor tool

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.

Image showing how to adjust the suction control.

Has checking the bleed valve resolved the problem?

Checking the Musclehead for blockages

Remove the Musclehead from the extension tube.

Check the underneath of the floor tool and remove any blockages as necessary.

Image shows checks underneath the floor tool for blockages.

Has checking the floor tool resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Remove the hose, wand handle and extension tube

Separate the extension tube from the wand handle by pressing the release catch on the extension tube.

Image shows how to release the extension tube from the wand handle.

Remove the Wand handle from the hose by pressing the release catch on the Wand handle.

Remove the hose from the machine by pressing the release catches on the hose.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Image shows how to check the seals on the machine.

Reassemble and test machine.

Has checking the hose, Wand handle and Wand resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

If the customer prefers to check the machine when the power has returned, wait for a minimum of 2 hours and ask them to call back.

Please select the appropriate option

Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Image showing how to adjust the length of the extension tube.

Turn the machine on and place your hand over the end of the extension tube.

Image showing to check the suction at the end of the extension tube.

Is the suction strong or weaker than usual?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Test the machine

Press the rear of the switch to make sure it stays in the on position.

Please note: The switch does not light up.

Image showing you to make sure the red power button is down.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Apologies. We can’t help you online.

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What sort of smell?

Do not wash the cyclone.

Check the bin and cyclone

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Remove the bin from the machine by pressing the bin release catch located to the side of the bin.

Image shows how to release the bin from the machine.

Check the openings of the duct and bin for any blockages and remove as necessary.

Image showing to look inside the wand handle for blockages.

Please select the appropriate option

Cleaning the cyclone

Open the bin lid by pressing the red button on top of the cyclone, be careful to do this somewhere to capture any dust securely.

Image shows how to empty the bin.

Push the button again to release the bin from the cyclone.

Image shows that you can wash the clear plastic bin with water, but do not wash the cyclone.

Use a dry cloth to clean around the cyclone to remove any finer dust or debris.

Image showing you to clean the cyclone with a dry cloth.

Check underneath the cyclone for any blockages and remove as necessary.

Image shows checks under the cyclone for blockages.

Clean the bin

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Image shows how to remove the clear plastic bin from the cyclone.

To refit the clear bin

Insert the spine into the bin runner.

Image showing the bin being replaced onto the machine.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Image showing the bin being replaced onto the machine.

Has checking the bin and cyclone resolved the problem?

Using the cable

Ensure the machine is switched off.

Image showing you to make sure the red power button is down.

Unplug the machine before rewinding the cable.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Image shows how to rewind the cable.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

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Which floor tool are you experiencing an issue with?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Image showing how to adjust the length of the extension tube.

Turn the machine on and place your hand over the end of the extension tube.

Is the suction strong or weak?

The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle. There is no need to turn the Brush bar on and off for different floor types.

Checking the floor tool

Remove the Turbine head from the extension Wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the Brush bar.

Clean any hair, thread and debris from the Brush bar.

Image showing clearing debris from the brush bar.

Check the opening of the floor tool for blockages and remove if necessary.

Image showing how to adjust the length of the extension tube.

Refit the Brush bar and refit the end cap, turning clockwise to lock.

Image shows the brush bar being refit into the cleaner head.

Rebuild and test the machine.

Has checking the floor tool resolved the problem?

Remove the hose, wand handle and extension tube

Separate the extension tube from the wand handle by pressing the release catch on the extension tube.

Image shows how to release the extension tube from the wand handle.

Remove the hose from the machine by pressing the release catches on the hose.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Image shows how to check the seals on the machine.

Reassemble and test machine.

Has checking the hose, Wand handle and Wand resolved the problem?

To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.

Cleaning the bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Image shows how to release the bin from the machine.

Check the openings of the duct and bin for any blockages and remove as necessary.

Image showing to look inside the wand handle for blockages.

To release the dirt, firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.

The bin base will then open.

The bin base will not open if the red button is not pushed down fully.

Image shows how to empty the bin.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Image shows that you can wash the clear plastic bin with water, but do not wash the cyclone.

Check the cyclone inlet and openings for any blockages and remove as necessary.

Image showing blockage checks for the extension tube, wand handle and hose.

Refit the bin

To refit the clear bin Insert the spine into the bin runner.

Image showing the bin being replaced onto the machine.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Image showing the bin being replaced onto the machine.

Has checking the bin and cyclone resolved the problem?

You might need a replacement part.

It looks like the Turbine head is not working. You can solve this by ordering a new one below.

Turbine head

Part no. 963544-05

Replacement turbine head for your Dyson vacuum cleaner.

$142.99

Turbine head

Turbine head

Part no. 963544-05

Replacement turbine head for your Dyson vacuum cleaner.

$142.99

$142.99

$142.99

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Check the red rod

This is usually due to the red rod not being pushed down fully so that it is flush with the clear bin.

Check the position of the RED bin release push rod.

Image shows the red bin release catch along the back of the clear plastic bin.

If the bottom of the push rod is not flush with the bottom of the bin, the rod needs to be pushed down again.

Image shows the red bin release catch along the back of the clear plastic bin.

Check the position again before attempting to slide up.

Image showing to check the red bin release catch is in the correct position before sliding the bin back up.

Slide the bin back up and close the bin base flap.

Has checking the red rod position resolved the issue?

Correct Wand position

When the Wand is in a vertical position, the dual mode floor tool may not adjust between hard floor and carpet modes.

If the machine is powered on and the head is in ErP MAX mode, it will be difficult to change the floor mode of the Cleaner head.

Ensure the power is turned off and the Wand is in a normal vacuuming position as shown, and retry adjusting the dual mode between hard floor and carpet positions.

Image showing soleplate down for use on carpets, up on hardflooring.

Has retesting the Dual mode floor tool resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Assembling your Dyson machine

  • Attach the hose to the hose inlet on the front of the machine.
  • Clip the hose to the rear of the wand handle.
  • Clip the wand handle to the extension tube.
  • Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.
  • Attach the floor tool to the extension tube.
  • Insert the tools into the holster and attach to the extension tube.
Image showing how to assemble your Dyson machine.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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Which floor tool

Dual mode floor tool.

Turbine head.

Musclehead.

How to use the Dual mode floor tool

Connect the dual mode floor tool to the extension tube. You can adjust the extension tube as you wish using the red catch located on the extension tube.

Adjust the suction control to MAX as needed for tougher tasks.

Image showing how to adjust the suction on the cleaner head.

Soleplate down. For use on Carpets only.

Image showing how to adjust the brush on the bottom of the cleaner head.

Brushes down. For use on smooth/hard flooring.

Image showing how to adjust the brush on the bottom of the cleaner head.

Is there anything else we can help with?

Using the Turbine head

There is no need to turn the Brush bar on and off for different floor types the floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the Brush bar off when moving from one floor type to another.

Image showing how to attach the cleaner head to the extension tube and the extension tube to the wand handle.

Connect the Turbine head to the extension tube and ensure the extension tube is fully extended.

To reduce the suction and slow Brush bar rotation, pull the release trigger.

Image showing to use the suction trigger for more delicate surfaces.

Is there anything else we can help with?

Using the Musclehead floor tool

The Musclehead floor tool automatically adjusts from hard floors to carpets and vice versa. You don't need to adjust it manually.
Image shows the musclehead tool being attached to the extension tube.

Connect the floor tool to the extension tube, ensuring it clicks into place.

You can adjust the extension tube as you wish by pressing the red catch on the extension tube.

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.

Image showing how to adjust the suction control.

Is there anything else we can help with?

Using the extension tube

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Image showing how to adjust the length of the extension tube.

Is there anything else we can help with?

Attaching the accessories

The accessory tools can be attached to the extension tube, wand handle or hose.

Ensure the click securely into place before use.

Image showing use of the accessories directly onto the extension tube, hose or handle.

Is there anything else we can help with?

Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.

Using the cable

To retract the cable, press the button firmly until it clicks and the cable rewinds.

Image shows how to rewind the cable.

Is there anything else we can help with?

Serial number location

The serial number can be found underneath the machine between the wheels.

Image showing the location of the serial number.

Is there anything else we can help with?

Using the suction release trigger

To reduce the suction pull the release trigger.

Image showing to use the suction trigger for more delicate surfaces.

Is there anything else we can help with?

Storing the accessories

Store the floor tool by inserting it in the clip at the back of the Main body.

Image showing you how to store the machine safely.

Storing the accessory tools:

Attach the tools to the tool holster.

Clip the tool holster to the extension tube as shown below.

Image shows how to store the accessories onto the extension tube.

Is there anything else we can help with?

You will only be able to remove the bin when the red rod has been pushed down fully so that it is flush with the bin.

Cleaning the bin

In the event that it is necessary to clean the clear bin:

You will only be able to remove the bin when the red rod has been pushed down fully so that it is flush with the bin.

Pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Image shows that you can wash the clear plastic bin with water, but do not wash the cyclone.

WARNING: Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Image shows how to remove the clear plastic bin from the cyclone.

To refit the bin

Insert the spine into the bin runner.

Push upwards until it clicks and then continue pushing until it slides home.

Image showing the bin being replaced onto the machine.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Image showing the bin being replaced onto the machine.

Is there anything else we can help with?