Dyson Big Ball Animal

Let's get your machine working.

Emptying the bin

Switch off and unplug before emptying the clear bin.

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

To release the dirt, firmly push the red bin release button.

• The bin will slide down, cleaning the shroud as it goes.
• The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
• The bin base will then open.
• The bin base will not open if the red button is not pushed down fully.

To minimise dust/allergen contact when emptying, encase the clear bin tightly in
a plastic bag and empty.

WARNING: You may find that the first few attempts to open the bin when empty may be difficult, this is normal as the bin seal will be new. When the machine has been in use and the bin contains any amount of dust, the bin should open normally.

Closing the bin

Close the clear bin by pushing the bin base upwards until it clicks into place.

Push the bin base clip firmly until it clicks into position to ensure that the base is securely sealed.

Align the base of the bin with the air hose inlet and then click back into place.

Check the bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Check the openings of the duct and bin for any blockages and remove as necessary.

To release the dirt, firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.

The bin base will then open.

The bin base will not open if the red button is not pushed down fully.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Cleaning the bin and cyclone

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Check the cyclone inlet and openings for any blockages and remove as necessary.

Refit the bin

To refit the clear bin Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Check the hose and seals

Remove the hose, Wand handle and extension tube.

Separate the extension tube from the Wand handle by pressing the release catch on the extension tube.

Check Wand handle

Check there are no cracks in the handle.

Check the seal on the Wand handle is in place and is not damaged.

Check the extension tube seal is in place and is not damaged.

Check the hose

Check there are no rips or tears.

Ensure the seal is in place and is not damaged.

Remove the bin fully from the machine.

Check both seals on the Main body are in place and not damaged.

Checking the cyclone and bin

Remove the clear bin from the cyclone.

Firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.

The bin base will then open.

Pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Check both seals on the bin are in place and are not damaged.

Check cyclone

Check the seal on the cyclone is in place and not damaged.

Refit the bin

Insert the spine into the bin runner.

Push upwards until it clicks and then continue pushing until it slides home.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Attach the bin/cyclone to the machine, ensuring it clicks into place.

Checking the machine for blockages

Remove any tools from the extension tube.

Fully extend the extension tube by pressing the red button.

Turn the machine on and place your hand over the end of the extension tube.

How to use the floor tool

For use on carpet flooring, the purple seal should be in the 'up' position.

For use on hard flooring, the purple seal should be in the 'down' position.

For use on hard flooring, the purple seal should be in the 'down' position.

Check the floor tool for blockages and damage

Fully remove the floor tool from the machine.

Check both inlets for blockages and remove as necessary.

Remove the hose, wand handle and extension tube

Separate the extension tube from the wand handle by pressing the release catch on the extension tube.

Remove the hose from the machine by pressing the release catches on the hose.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Reassemble and test machine.

Cleaning the bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Check the openings of the duct and bin for any blockages and remove as necessary.

To release the dirt, firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.

The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.

The bin base will then open.

The bin base will not open if the red button is not pushed down fully.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Cleaning the bin and cyclone

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Check the cyclone inlet and openings for any blockages and remove as necessary.

Refit the bin

To refit the clear bin Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Checking the floor tool

Remove the Turbine head from the extension Wand by pressing the release catch.

Use a coin to turn the fastener anti-clockwise and remove the Brush bar.

Clean any hair, thread and debris from the Brush bar.

With the Cleaner head removed, check the openings on the tool for blockages and remove if necessary.

Refit the Brush bar and refit the end cap, turning clockwise to lock.

Rebuild and test the machine.

How to use the Musclehead floor tool

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.

Checking the Musclehead for blockages

Remove the Musclehead from the extension tube.

Check the underneath of the floor tool and remove any blockages as necessary.

Remove the hose, wand handle and extension tube

Separate the extension tube from the wand handle by pressing the release catch on the extension tube.

Remove the Wand handle from the hose by pressing the release catch on the Wand handle.

Remove the hose from the machine by pressing the release catches on the hose.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Reassemble and test machine.

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

If the customer prefers to check the machine when the power has returned, wait for a minimum of 2 hours and ask them to call back.

Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Turn the machine on and place your hand over the end of the extension tube.

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Test the machine

Press the rear of the switch to make sure it stays in the on position.

Please note: The switch does not light up.

Check the bin and cyclone

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Remove the bin from the machine by pressing the bin release catch located to the side of the bin.

Check the openings of the duct and bin for any blockages and remove as necessary.

Cleaning the cyclone

Open the bin lid by pressing the red button on top of the cyclone, be careful to do this somewhere to capture any dust securely.

Push the button again to release the bin from the cyclone.

Use a dry cloth to clean around the cyclone to remove any finer dust or debris.

Check underneath the cyclone for any blockages and remove as necessary.

Clean the bin

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Using the cable

Ensure the machine is switched off.

Unplug the machine before rewinding the cable.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Turn the machine on and place your hand over the end of the extension tube.

Checking the floor tool

Remove the Turbine head from the extension Wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the Brush bar.

Clean any hair, thread and debris from the Brush bar.

Check the opening of the floor tool for blockages and remove if necessary.

Refit the Brush bar and refit the end cap, turning clockwise to lock.

Rebuild and test the machine.

Remove the hose, wand handle and extension tube

Separate the extension tube from the wand handle by pressing the release catch on the extension tube.

Remove the hose from the machine by pressing the release catches on the hose.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Reassemble and test machine.

Cleaning the bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Check the openings of the duct and bin for any blockages and remove as necessary.

To release the dirt, firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.

The bin base will then open.

The bin base will not open if the red button is not pushed down fully.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Check the cyclone inlet and openings for any blockages and remove as necessary.

Refit the bin

To refit the clear bin Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Check the red rod

This is usually due to the red rod not being pushed down fully so that it is flush with the clear bin.

Check the position of the RED bin release push rod.

If the bottom of the push rod is not flush with the bottom of the bin, the rod needs to be pushed down again.

Check the position again before attempting to slide up.

Slide the bin back up and close the bin base flap.

Correct Wand position

When the Wand is in a vertical position, the dual mode floor tool may not adjust between hard floor and carpet modes.

If the machine is powered on and the head is in ErP MAX mode, it will be difficult to change the floor mode of the Cleaner head.

Ensure the power is turned off and the Wand is in a normal vacuuming position as shown, and retry adjusting the dual mode between hard floor and carpet positions.

Assembling your Dyson machine

• Attach the hose to the hose inlet on the front of the machine.
• Clip the hose to the rear of the wand handle.
• Clip the wand handle to the extension tube.
• Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.
• Attach the floor tool to the extension tube.
• Insert the tools into the holster and attach to the extension tube.

Which floor tool

Dual mode floor tool.

Turbine head.

Musclehead.

How to use the Dual mode floor tool

Connect the dual mode floor tool to the extension tube. You can adjust the extension tube as you wish using the red catch located on the extension tube.

Adjust the suction control to MAX as needed for tougher tasks.

Soleplate down. For use on Carpets only.

Brushes down. For use on smooth/hard flooring.

Using the Turbine head

There is no need to turn the Brush bar on and off for different floor types the floor tool has a row of anti-static carbon fibre filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the Brush bar off when moving from one floor type to another.

Connect the Turbine head to the extension tube and ensure the extension tube is fully extended.

To reduce the suction and slow Brush bar rotation, pull the release trigger.

Using the Musclehead floor tool

Connect the floor tool to the extension tube, ensuring it clicks into place.

You can adjust the extension tube as you wish by pressing the red catch on the extension tube.

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.

Using the extension tube

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Attaching the accessories

The accessory tools can be attached to the extension tube, wand handle or hose.

Ensure the click securely into place before use.

Using the cable

To retract the cable, press the button firmly until it clicks and the cable rewinds.

Serial number location

The serial number can be found underneath the machine between the wheels.

Using the suction release trigger

To reduce the suction pull the release trigger.

Storing the accessories

Store the floor tool by inserting it in the clip at the back of the Main body.

Storing the accessory tools:

Attach the tools to the tool holster.

Clip the tool holster to the extension tube as shown below.

Cleaning the bin

In the event that it is necessary to clean the clear bin:

You will only be able to remove the bin when the red rod has been pushed down fully so that it is flush with the bin.

Pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

WARNING: Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

To refit the bin

Insert the spine into the bin runner.

Push upwards until it clicks and then continue pushing until it slides home.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.