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Dyson DC37C Multi Floor

Let's get your machine working.

See all steps

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Checking the machine for blockages

Please follow the instructions in the video.

Is there anything else we can help you with?

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Checking for blockages

Please follow the steps in the video.

Has checking for blockages resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Checking the machine for blockages

Check the floor tool openings for blockages and remove if necessary.

Image shows checking the cleaner head for blockages.

Check the extension tube, wand handle and hose for blockages

Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Image showing checks of wand handle, extension tube and hose for blockages.

Remove the bin from the canister.

Image shows how to remove the bin from the machine.

Use a Phillips head screwdriver to remove the covering for the lower hose.

Image shows removal of the Y-Plate to access the lower duct hose.

Remove the tube from the canister.

Image shows how to remove part of the lower duct hose.

Check the lower duct for blockages and remove.

Image shows checks of the lower duct hose for blockages.

Reattach the hose and cover.

Image shows replacement of the Y-plate.

Has checking the machine for blockages resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

How to wash the filter

Remove the bin from the canister.

Image shows how to remove the bin from the machine.

With the bin removed, open the filter housing catch.

Image shows removal of the filter from the cyclone.

Run cold water though the open of the filter for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Image showing you to leave the filter to dry for 24 hours.

Has washing the filter resolved the issue?

Check the hose and seals

Remove the extension tube from the wand handle by pressing the grey switch on the handle.

Check there are no cracks in the handle.

Image shows how to check the wand handle for blockages.

Remove the hose fully from the machine and check there are no rips or tears in the hose.

Image shows checking the hose for blockages.

Remove the bin fully from the machine and check that the inlet on the machine is not damaged.

Image shows checking the upper duct for blockages.

Check the inlet located on the Main body of the machine, ensure the seal is not torn.

Image shows how to remove the lower duct.

Check the lower duct hose is not torn or twisted.

Remove the clear bin from the cyclone by pressing the silver button at the back of the cyclone.

Image shows how to remove the bin from the cyclone.

Attach the hose and bin to the machine ensuring they both click into place.

Image shows how to connect the hose to the machine.

Turn the machine on.

Image shows plugging the machine into the mains supply.

Has this resolved the problem?

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But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Checking the machine for blockages

Remove any tool from the extension tube.

Image showing you removal of the floor tool.

Fully extend the extension tube by pressing the red button.

Image shows how to extend the extension tube.

Turn the machine on and place your hand over the end of the extension tube.

Image shows checking the suction on the extension tube.

Checking the machine for blockages

Please follow the steps in the video.

Has checking the machine for blockages resolved the issue?

Checking for blockages

Please follow the steps in the video.

Did checking the machine for blockages resolve the issue?

Musclehead floor tool

Triggerhead floor tool

How to use the Dual mode floor tool

For use on carpet flooring, the purple seal should be in the 'up' position.

Image shows how to select the best setting for carpeted floors.

For use on hard flooring, the purple seal should be in the 'down' position.

Image shows how to select the best setting for hard floors.

Has checking the floor tool resolved the problem?

The model shown may vary from the product selected but the process remains the same.

Check the Dual mode floor tool

Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.

Image showing how to check for blockages in the cleaner head.

Test the Dual mode floor tool on the machine.

Has checking the floor tool resolved the problem?

Checking the machine for blockages

Please follow the steps in the video.

Has checking the machine for blockages resolved the issue?

Checking the machine for blockages

Check the floor tool openings for blockages and remove if necessary.

Check the extension tube, wand handle and hose for blockages

Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Remove the bin from the canister.

Use a Phillips head screwdriver to remove the covering for the lower hose.

Remove the tube from the canister.

Check the lower duct for blockages and remove.

Reattach the hose and cover.

Has checking the machine for blockages resolved the issue?

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

How to wash the filter

Remove the bin from the canister.

Image shows how to remove the bin from the machine.

With the bin removed, open the filter housing catch.

Image shows removal of the filter from the cyclone.

Run cold water though the open of the filter for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Image shows you how to wash the filter.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Image showing you to leave the filter to dry for 24 hours.

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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2/5 Average

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How to use the Musclehead floor tool

The Musclehead will automatically adjust from hard floors to carpets and carpet to hard floors. Therefore it does not need to be manually adjusted for different floor types.

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again

Image shows adjusting the cleaner head underneath to alter suction.

Has checking the bleed valve resolved the problem?

The model shown may vary from the product selected but the process remains the same.

Checking the Musclehead for blockages

Check the neck and underneath the floor tool and remove any blockages as necessary.

Image shows checking the cleaner head for blockages.

Has checking the floor tool resolved the problem?

Checking the machine for blockages

Please follow the steps in the video.

Has checking the machine for blockages resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Please note the Brush bar will default to 'On' when the vacuum is switched on.

Checking the Triggerhead floor tool

The Brush bar on the Triggerhead can be turned on and off using the Brush bar ON/OFF button the Wand.

The brushes should be turned on for carpets and off for hard floors.

Image shows how to adjust the brush bar on the cleaner head.

For use on carpeted flooring, slide the switch on the handle to the 'on' up position.

For use on hard flooring, slide the switch on the handle to the 'off' down position.

Has checking the floor tool resolved the problem?

Check the Triggerhead floor tool for blockages

With the Triggerhead removed from the extension Wand, use a coin to turn the fastener anti-clockwise to remove the Brush bar.

Image shows how to unlock the brush bar.

Clean any hair, thread and debris from the Brush bar and the Triggerhead.

Image shows clearing debris from the brush bar.

Refit the Brush bar and refit the end cap, turning clockwise to lock.

Image shows replacement of the brush bar.

Rebuild and test the machine.

Has checking the floor tool for blockages resolved the problem?

Checking the machine for blockages

Please follow the steps in the video.

Checking the machine for blockages

Check the floor tool openings for blockages and remove if necessary.

Check the extension tube, wand handle and hose for blockages

Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.

Image shows how to remove the extension tube from the wand handle.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Image showing checks of wand handle, extension tube and hose for blockages.

Remove the bin from the canister.

Image shows how to remove the bin from the machine.

Use a Phillips head screwdriver to remove the covering for the lower hose.

Image shows removal of the Y-Plate to access the lower duct hose.

Remove the tube from the canister.

Image shows how to remove part of the lower duct hose.

Check the lower duct for blockages and remove.

Image shows checks of the lower duct hose for blockages.

Reattach the hose and cover.

Image shows replacement of the Y-plate.

Has checking the machine for blockages resolved the issue?

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

How to wash the filter

Remove the bin from the canister.

Image shows how to remove the bin from the machine.

With the bin removed, open the filter housing catch.

Image shows removal of the filter from the cyclone.

Run cold water though the open of the filter for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Image shows you how to wash the filter.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Image showing you to leave the filter to dry for 24 hours.

Have any parts from the machine been washed recently?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

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Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Checking the machine for blockages

Please follow the steps in the video.

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

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Please select the appropriate option

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

Clean the bin and cyclone

Remove the clear bin from the canister.

Image shows removal of the bin from the machine.

Empty the clear bin

Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.

Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Image shows how to empty the bin.

With the bin base open, press the silver button to separate the bin from the cyclone

Image shows removal of the bin from the cyclone.

Check the fine dust collector for blockages and remove as necessary.

Clean the shroud with a dry cloth or by using the combination tool.

WARNING: Do not use any liquids to clean the cyclone.

Image shows wiping the cyclone with a dry cloth.

Clean the bin

Cleaning the clear bin and cyclone.

You may rinse the clear bin with cold water.

Ensure the bin is completely dry before refitting.

Image shows washing the clear bin with cold water only.

Rebuild and test the machine.

Has cleaning the bin and cyclone resolved the problem?

How to wash the filter

Remove the bin from the canister.

Image shows how to remove the bin from the machine.

With the bin removed, open the filter housing catch.

Image shows removal of the filter from the cyclone.

Run cold water though the open of the filter for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Image shows you how to wash the filter.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Image showing you to leave the filter to dry for 24 hours.

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clean the bin and cyclone

Remove the clear bin from the canister.

Image shows removal of the bin from the machine.

Empty the clear bin

Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.

Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Image shows how to empty the bin.

With the bin base open, press the silver button to separate the bin from the cyclone

Image shows removal of the bin from the cyclone.

Check the fine dust collector for blockages and remove as necessary.

Clean the shroud with a dry cloth or by using the combination tool.

WARNING: Do not use any liquids to clean the cyclone.

Image shows wiping the cyclone with a dry cloth.

Clean the bin

Cleaning the clear bin and cyclone.

You may rinse the clear bin with cold water.

Ensure the bin is completely dry before refitting.

Image shows washing the clear bin with cold water only.

Rebuild and test the machine.

Has this resolved the problem?

Checking the floor tool

The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle.

The floor tool has a row of anti-static carbon fiber filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the Brush bar off when moving from one floor type to another.

Remove the Turbine head from the extension Wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the Brush bar.

Image shows how to unlock the brush bar.

Clean any hair, thread and debris from the Brush bar.

Image shows clearing debris from the brush bar.

Check the opening of the floor tool for blockages and remove if necessary.

Image shows checking the cleaner head for blockages.

Refit the Brush bar and refit the end cap, turning clockwise to lock.

Image shows replacement of the brush bar.

Rebuild and test the machine.

Has checking the floor tool resolved the problem?

Wand handle checks

The Brush bar will always default to 'ON' (spinning) each time you switch the appliance on.

The Brush bar turns off by pressing down the switch.

Check that the switch is not stuck in the 'OFF' position.

Image shows how to adjust the brush bar on the cleaner head.

Has this resolved the performance issue?

Correct Wand position

When the Wand is in a vertical position, the dual mode floor tool may not adjust between hard floor and carpet modes.

If the machine is powered on and the head is in ErP MAX mode, it will be difficult to change the floor mode of the Cleaner head.

Ensure the power is turned off and the Wand is in a normal vacuuming position as shown, and retry adjusting the dual mode between hard floor and carpet positions.

Has retesting the Dual mode floor tool resolved the problem?

Has the pre-filter been washed within the last month?

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 923410-20

Replacement cyclone for your Dyson vacuum cleaner.

$83.99

Cyclone

Cyclone

Part no. 923410-20

Replacement cyclone for your Dyson vacuum cleaner.

$83.99

Currently out of stock.

$83.99

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5/5 Excellent

Has the pre-filter been washed within the last month?

The model shown may vary from the product selected but the process remains the same.

Checking the machine for blockages

Please follow the steps in the video.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 923411-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

Bin

Bin

Part no. 923411-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

$35.99

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5/5 Excellent

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

$20.99

Combination tool

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

$20.99

$20.99

How would you rate our online support?

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2/5 Average

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4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 923410-20

Replacement cyclone for your Dyson vacuum cleaner.

$83.99

Cyclone

Cyclone

Part no. 923410-20

Replacement cyclone for your Dyson vacuum cleaner.

$83.99

Currently out of stock.

$83.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

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4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 966252-02

Replacement hose for your Dyson vacuum cleaner.

$69.99

Hose

Hose

Part no. 966252-02

Replacement hose for your Dyson vacuum cleaner.

$69.99

$69.99

How would you rate our online support?

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2/5 Average

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4/5 Very Good

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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5/5 Excellent

You might need a replacement part.

It looks like the HEPA post filter is not working. You can solve this by ordering a new one below.

HEPA post filter

Part no. 922444-02

Replacement HEPA post filter for your Dyson vacuum cleaner.

$56.99

HEPA post filter

HEPA post filter

Part no. 922444-02

Replacement HEPA post filter for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 914417-01

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

Stair tool

Stair tool

Part no. 914417-01

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

$10.99

How would you rate our online support?

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4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Triggerhead and wand is not working. You can solve this by ordering a new one below.

Triggerhead and wand

Part no. 923081-01

Replacement Triggerhead and wand for your Dyson vacuum cleaner.

$19.99

Triggerhead and wand

Triggerhead and wand

Part no. 923081-01

Replacement Triggerhead and wand for your Dyson vacuum cleaner.

$19.99

$19.99

How would you rate our online support?

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5/5 Excellent

You might need a replacement part.

It looks like the Triggerhead is not working. You can solve this by ordering a new one below.

Triggerhead

Part no. 923181-03

Replacement Triggerhead for your Dyson vacuum cleaner.

$105.99

Triggerhead

Triggerhead

Part no. 923181-03

Replacement Triggerhead for your Dyson vacuum cleaner.

$105.99

$105.99

How would you rate our online support?

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5/5 Excellent

You might need a replacement part.

It looks like the Extension tube is not working. You can solve this by ordering a new one below.

Extension tube

Part no. 917260-01

Replacement extension tube for your Dyson vacuum cleaner.

$35.99

Extension tube

Extension tube

Part no. 917260-01

Replacement extension tube for your Dyson vacuum cleaner.

$35.99

$35.99

How would you rate our online support?

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Checking the machine for blockages

Please follow the steps in the video.

Has checking for blockages resolved the problem?

Using the cable

Ensure the machine is switched off.

Image shows which button is the power button.

Unplug the machine before rewinding the cable.

Image instructing you how to unplug the machine from the mains supply.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Image shows how to rewind the cable.

Has this resolved the problem?

How to get started

Please follow the steps in the video.

Is there anything else we can help you with?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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5/5 Excellent

How to use the Musclehead floor tool

The Musclehead will automatically adjust from hard floors to carpets and carpet to hard floors. Therefore it does not need to be manually adjusted for different floor types.

Image shows adjusting the cleaner head underneath to alter suction.

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.

Is there anything else we can help you with?

Using the Triggerhead floor tool

There is no need to turn the Brush bar on and off for different floor types, the floor tool has a row of anti-static carbon fiber filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the Brush bar off when moving from one floor type to another.

Is there anything else we can help you with?

How to attach the accessories

  • Attach the tools to the tool holster.
  • Clip the tool holster to the extension tube.
Image shows how to attach the tools to the extension tube.

Is there anything else we can help you with?

Please open the PDF for the user guide.

Is there anything else we can help you with?

Clean the bin and cyclone

Remove the clear bin from the canister.

Image shows removal of the bin from the machine.

Empty the clear bin

Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.

Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Image shows how to empty the bin.

With the bin base open, press the silver button to separate the bin from the cyclone

Image shows removal of the bin from the cyclone.

Check the fine dust collector for blockages and remove as necessary.

Clean the shroud with a dry cloth or by using the combination tool.

WARNING: Do not use any liquids to clean the cyclone.

Image shows wiping the cyclone with a dry cloth.

Clean the bin

Cleaning the clear bin and cyclone.

You may rinse the clear bin with cold water.

Ensure the bin is completely dry before refitting.

Image shows washing the clear bin with cold water only.

Rebuild and test the machine.

Is there anything else we can help you with?

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill.

Emptying the bin

Remove the bin by pressing the release button to the side of the carry handle.

Image shows removal of the bin from the machine.

To release the dirt, press the red bin release button.

To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.

Remove the clear bin carefully, seal the bag tightly and dispose of as normal.

Image shows how to empty the bin.

Close the clear bin base so it clicks into place and is secure.

Image shows to close the bin base firmly so it clicks.

Replace the clear bin and cyclone back into position on the front of the Main body.

Image shows the bin being replaced onto the machine.

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Wash the filter

Please follow the steps in the video.

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How to wash the filter

Remove the bin from the canister.

Image shows how to remove the bin from the machine.

With the bin removed, open the filter housing catch.

Image shows removal of the filter from the cyclone.

Run cold water though the open of the filter for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Image showing you to leave the filter to dry for 24 hours.

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