Dyson V6™️ Absolute
Let's get your machine working.
Most common topics
Please select the appropriate option
The machine can be charged on a dock (if purchased separately) or by plugging the charger directly to the machine.
The light on the charger will show when the machine is being charged and will go out when charging is complete.
The battery should be fully charged after 3.5 hours.
Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Push the red button by the clear bin to open the bin base.
Press a second time to release the clear bin from the Main body of the machine.
Remove the bin carefully.
Clean the clear bin with a damp cloth only. Avoid contact with the electrical contacts located in the nozzle of the bin along with the back of the bin.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Clean the cyclone shroud
Clean the cyclone shroud with the brush on the combination tool to remove lint and dust.
Do not immerse the whole cyclone unit in water or pour water into the cyclones.
Refit the bin
Ensure the clear bin is completely dry before replacing.
To replace the clear bin, push the clear bin up and in to the Main body of the appliance. It will click into place.
Close the clear bin base so it clicks into place and is secure.
Please select the appropriate option
Which floor tool are you using?
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Please select the appropriate option
Check through both openings of the head for blockages and remove as necessary.
Reassemble and retest the machine.
Please select the appropriate option
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Please select the appropriate option
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Please select the appropriate option
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Please select the appropriate option
Ensure the machine is disconnected from the charger before emptying the bin. Be careful not to pull the 'ON' trigger.
Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
To release the dirt, push the red button by the clear bin downwards to release dust directly into a dustbin.
Close the clear bin base so it clicks into place and is secure.
Please select the appropriate option
The video may show a different model but the process remains the same.
Remove the filter from the machine.
Prior to washing the filter, tap it on a hard surface to remove any debris inside.
Soak and massage the filter in cold water, repeating this process until the water is clear.
Squeeze and twist with both hands to make sure the excess water is removed.
Lay the filter on its side to dry for at least 24 hours.
Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.
Some variants may have a washable post-filter.
If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.
Repeat the process until the water runs clear.
Please select the appropriate option
Please select the appropriate option
Which part do you need help fitting?
Open the bin base.
Locate lug at the front of the cyclone and the recess inside the top of the bin, in line with the release catch for the tools.
Push the lug end of cyclone in first at an angle and then push the bin in towards the Main body until it clicks.
Close the bin base.
Please select the appropriate option
Please note that separation of the cyclone and Main body can only done with the separator tool. The separator tool is included when ordering a replacement cyclone or Main body.
Push the separator tool up in the crevice between the cyclone and Main body.
While the separator tool is pushed up into the crevice, pull the cyclone away from the Main body until it is fully removed.
Line up the Main body and cyclone.
Push the cyclone and Main body together firmly until they click in place.
If necessary, place the fitting tool onto the Main body so that the retaining ring is compressed before fitting the Main body and cyclone together.
Please select the appropriate option
Press the bin release button to empty the bin.
With the bin base open, press the button again to remove the bin from the cyclone.
Locate and untighten the screw on the back of the Main body handle, just above charger input.
Remove the battery by pulling it down.
Fit the new battery into the bottom of the Main body.
Locate and tighten the screw below serial number sticker.
Reassemble and charge for 3.5 hours.
Please select the appropriate option
Slide the floor tool into the Wand until it 'clicks' into position.
The Brush bar will begin to spin automatically when the trigger is pressed.
Slide the Mini motorized tool head into the inlet pipe on the bin until it 'clicks' into position.
The Brush bar will spin automatically when the trigger is pressed.
Slide the accessories into the inlet pipe on the bin until they 'click' into position.
Please select the appropriate option
Remove the bin.
The serial number can be found on the Main body of the machine behind the bin.
Please select the appropriate option
Please download the user guide.
Please select the appropriate option
Please select the appropriate option
To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating.
Please ensure the bin is empty before continuing with any checks.
Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.
Put the machine in MAX power mode (the light on the MAX power button will illuminate when the trigger is pressed).
Note: To select MAX mode, first hold down the red ON/OFF trigger so the machine is running, then press and release the MAX button on the rear of the machine.
Press and hold the trigger for 10 seconds.
Please select the appropriate option
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.
Tap the filter against a hard surface.
See if there is any debris in the top of the filter.
Soak and massage the filter to dislodge any debris.
Run the filter under cold water.
Soak the filter again and confirm the water is clear.
Leave to dry for at least 24 hours.
Only place the filter in the machine when it’s completely dry.
Some variants may have a washable post-filter.
If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.
Repeat the process until the water runs clear.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Pre-filter is not working. You can solve this by ordering a new one below.
Pre-filter
Part no. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
$32.99
Pre-filter
Part no. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
$32.99
$32.99
If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.
Please remove the floor tool from the machine.
Which floor tool are you using?
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Remove the Cleaner head from the Wand, and remove the Wand from the machine.
Check both ends of the Wand for blockages and remove as necessary.
Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.
Remove the Wand from the machine.
Check the bin inlet flap for blockages and remove as necessary.
Ensure that it moves freely. Fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.
Press the bin base release button to empty Bin and leave the bin base open.
With the bin base open, press the button again to remove the bin from the cyclone.
With the bin removed, check the bin inlet flap for blockages and remove as necessary.
You may need to use your finger to push the bin inlet flap open. Before continuing ensure the bin inlet flap moves freely.
You can test this by closing the bin base and holding the bin with the inlet pointing to the floor and shaking the bin. If you hear a rattle this means the bin inlet is freely moving. If you do not hear the bin inlet rattling, ensure all debris have been removed from the inlet.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, clean the shroud to remove any debris around the cyclone.
Refit the bin back on to the machine, attach the wand and cleaner head and test the machine.
Has this resolved the problem?
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Remove the filter from the machine.
Prior to washing the filter, tap it on a hard surface to remove any debris inside.
Soak and massage the filter in cold water, repeating this process until the water is clear.
Squeeze and twist with both hands to make sure the excess water is removed.
Lay the filter on its side to dry for at least 24 hours.
Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.
Some variants may have a washable post-filter.
If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.
Repeat the process until the water runs clear.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
$32.99
Check through both openings of the head for blockages and remove as necessary.
Reassemble and retest the machine.
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Press the bin base release button to empty bin and leave the bin base open.
Press and hold the trigger for 10 seconds.
With the bin base open, press the button again to remove the bin from the cyclone.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, clean the shroud to remove any debris around the cyclone.
Refit the bin back on to the machine, attach the wand and cleaner head and test the machine.
Pull the filter out of the top of the cyclone.
Press and hold the trigger for 10 seconds.
Does the machine pulsate with the filter removed?
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Remove the filter from the machine.
Prior to washing the filter, tap it on a hard surface to remove any debris inside.
Soak and massage the filter in cold water, repeating this process until the water is clear.
Squeeze and twist with both hands to make sure the excess water is removed.
Lay the filter on its side to dry for at least 24 hours.
Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.
Some variants may have a washable post-filter.
If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.
Repeat the process until the water runs clear.
Has washing the filter resolved the problem?
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
In most cases this would suggest that the filter is blocked. Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.
Tap the filter against a hard surface
See if there is any debris in the top of the filter
Soak and massage the filter to dislodge any debris
Run the filter under cold water
Soak the filter again and confirm the water is clear
Leave to dry for at least 24 hours
Only place the filter in the machine when it’s completely dry.
Ensure the machine is disconnected from the charger before removing the filter. Be careful not to pull the 'ON' trigger.
To remove the filter, lift it out of the top of the machine.
Note: Your machine has one washable filter, located as shown.
Prior to washing the filter, tap the filter on a hard surface to remove any debris inside.
Wash the filter with cold water only.
Run water over the outside of the filter until the water runs clear.
Squeeze and twist with both hands to make sure the excess water is removed.
Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.
Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.
To refit, place the dry filter back into the top of the appliance. Make sure it is seated properly.
This would indicate there is a blockage within the bin.
Please check all openings within the bin and remove as necessary.
The flap can become jammed by a build up of dirt and debris.
You may need to use your finger to push the bin inlet flap open.
You can test this by closing the bin base and holding the bin with the inlet pointing to the floor and shaking the bin. If you hear a rattle this means the bin inlet is freely moving. If you do not hear the bin inlet rattling, ensure all debris have been removed from the inlet.
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
$32.99
Check the bin inlet ensuring that it moves freely. Fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Has this resolved the problem?
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
$32.99
Remove the Cleaner head from the Wand, and remove the Wand from the machine.
Check both ends of the Wand for blockages and remove as necessary.
Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.
Which floor tool are you using?
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
Press and hold the trigger for 10 seconds.
Please select the appropriate option
If the machine does not have any power, please check the status light and select which light is showing.
Please select the appropriate option
An amber light will show or flash if the machine is operating outside of its normal working temperature and the machine may stop working.
An amber light may also show when charging, this light will go out once the machine is fully charged.
Before using the machine, ensure it is back to its operating temperature 3°C/37°F and 40°C/104°F.
Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
A blue flashing light means the battery has no power. Please charge the machine fully for 3.5 hours.
When the machine is on charge, the status light should be a solid blue.
Note - When the machine is fully charged the light will turn off.
Please select the appropriate option
Please charge the machine for 3.5 hours.
Once the machine has been charged, pull and hold the trigger for 10 seconds.
Please select the appropriate option
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-02
Replacement charger for your Dyson vacuum cleaner.
$32.99
Charger
Part no. 967813-02
Replacement charger for your Dyson vacuum cleaner.
$32.99
With the charger unplugged check the cable for any damage.
If no damage is found, plug the charger back in and in to the machine directly.
Wiggle the cable to see if you can get the machine to charge. If by moving the cable charges the machine, please select "Charger is faulty"
Remove the machine and its accessories from the dock and unplug the charger from the mains.
Using a screwdriver remove the two screws on the docking station.
With the dock removed, unfeed the cable through the channel on the back of the dock.
Charge the machine without the dock for 3.5 hours.
Has this resolved the problem?
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-02
Replacement charger for your Dyson vacuum cleaner.
$32.99
Charger
Part no. 967813-02
Replacement charger for your Dyson vacuum cleaner.
$32.99
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-02
Replacement charger for your Dyson vacuum cleaner.
$32.99
Charger
Part no. 967813-02
Replacement charger for your Dyson vacuum cleaner.
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Hold in the trigger and count how many times the MAX Power button's light flashes.
How many times did the light flash?
This indicates that the machine is outside of its normal operating temperature (5oc - 35oc).
7 flashes = Too cold
8 flashes = Too hot
Please place the machine in an area that stays within this temperature range and leave it to charge there for 3.5 hours.
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 967810-23
Replacement power pack for your Dyson vacuum cleaner.
$99.00
Battery
Part no. 967810-23
Replacement power pack for your Dyson vacuum cleaner.
$99.00
$99.00
This suggests that the machine is blocked.
Please select "Pick up issues" to carry out checks for blockages.
Please select the appropriate option
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
This would suggest the machine has no power and is likely because the machine is not receiving power from the charger.
If the machine is being charged in the docking station, please remove the charging cable from the dock and plug it directly into the machine.
Remove the machine and its accessories from the dock and unplug the charger from the mains.
Using a screwdriver remove the two screws on the docking station.
With the dock removed, unfeed the cable through the channel on the back of the dock.
Does a light show when the machine is on charge?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Check the light at the base of the handle (not the MAX Power indicator).
What light is showing?
Hold in the trigger and count the number of times the light flashes.
How many times did the light flash?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
If the machine has no power and you have a blue light on the battery, please check the 'Max' button light and count the flashes for the following:
The flashes may appear quickly - so it will be best to check twice.
Please select the appropriate option
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Remove all tools and accessories from the machine e.g. wand, Cleaner head, Crevice tool etc.
Pull and hold the trigger for 10 seconds.
Check the light at the base of the handle (not the MAX Power indicator).
What light is showing on the machine?
Please only use this route if it is related to battery degradation.
All machine variants will have a MAX mode run time of 6 minutes.
Using no motorized heads, the machine will have a run time of 20 minutes
Using the motorized heads the machine will run between 14 - 17 minutes subject to machine variant
To select MAX mode, first hold down the red ON/OFF trigger so the machine is running, then press and release the MAX button on the rear of the machine.
When MAX mode is selected, the MAX button will light up. You’ll also hear the motor change pitch as the speed of the impeller increases.
To change back to regular high power suction, just press and release the MAX button again.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
What sort of noise?
Press the bin base release button to empty bin and leave the bin base open.
Press the release button again to remove the bin from the cyclone.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, brush away any dust around the shroud of the cyclone.
Once cleared of any dust, press and hold the trigger for 10 seconds.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
This would suggest there is something caught within the machine.
Which floor tool are you using?
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
You might need a replacement part.
It looks like the Motorhead is not working. You can solve this by ordering a new one below.
Motorhead
Part no. 966084-01
Replacement Motorhead for your Dyson vacuum cleaner.
$142.99
Motorhead
Part no. 966084-01
Replacement Motorhead for your Dyson vacuum cleaner.
$142.99
$142.99
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
You might need a replacement part.
It looks like the Motorhead is not working. You can solve this by ordering a new one below.
Motorhead
Part no. 966084-01
Replacement Motorhead for your Dyson vacuum cleaner.
$142.99
Motorhead
Part no. 966084-01
Replacement Motorhead for your Dyson vacuum cleaner.
$142.99
$142.99
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
You might need a replacement part.
It looks like the Soft roller cleaner is not working. You can solve this by ordering a new one below.
Soft roller cleaner
Part no. 966489-01
Suck up fine dust and large debris from hard floors without changing heads.
$149.99
Soft roller cleaner
Part no. 966489-01
Suck up fine dust and large debris from hard floors without changing heads.
$149.99
$149.99
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.
You might need a replacement part.
It looks like the Mini Motorhead is not working. You can solve this by ordering a new one below.
Mini Motorhead
Part no. 966086-01
Replacement mini Motorhead for your Dyson vacuum cleaner.
$56.99
Mini Motorhead
Part no. 966086-01
Replacement mini Motorhead for your Dyson vacuum cleaner.
$56.99
What sort of smell?
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Please select the appropriate option
Push the red button by the clear bin to open the bin base.
Press a second time to release the clear bin from the Main body of the machine.
Remove the bin carefully.
Clean the clear bin with a damp cloth only. Avoid contact with the electrical contacts located in the nozzle of the bin along with the back of the bin.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Ensure the clear bin is completely dry before replacing.
To replace the bin, push the bin up and in to the Main body of the machine, It will click into place.
Close the bin base so it clicks into place and is secure.
Washing the filter can also help to remove the smell.
Please select the appropriate option
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Remove the filter from the machine.
Prior to washing the filter, tap it on a hard surface to remove any debris inside.
Soak and massage the filter in cold water, repeating this process until the water is clear.
Squeeze and twist with both hands to make sure the excess water is removed.
Lay the filter on its side to dry for at least 24 hours.
Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.
Some variants may have a washable post-filter.
If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.
Repeat the process until the water runs clear.
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.
Please select the appropriate option
You might need a replacement part.
It looks like the Soft roller cleaner is not working. You can solve this by ordering a new one below.
Soft roller cleaner
Part no. 966489-01
Suck up fine dust and large debris from hard floors without changing heads.
$149.99
Soft roller cleaner
Part no. 966489-01
Suck up fine dust and large debris from hard floors without changing heads.
$149.99
$149.99
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
$32.99
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-02
Replacement charger for your Dyson vacuum cleaner.
$32.99
Charger
Part no. 967813-02
Replacement charger for your Dyson vacuum cleaner.
$32.99
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 914361-01
Two tools in one, for versatile cleaning around the home.
$10.99
Combination tool
Part no. 914361-01
Two tools in one, for versatile cleaning around the home.
$10.99
$10.99
You might need a replacement part.
It looks like the Crevice tool is not working. You can solve this by ordering a new one below.
Crevice tool
Part no. 965815-01
Replacement crevice tool for your Dyson vacuum cleaner.
$1.99
Crevice tool
Part no. 965815-01
Replacement crevice tool for your Dyson vacuum cleaner.
$1.99
$1.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Motorhead is not working. You can solve this by ordering a new one below.
Motorhead
Part no. 966084-01
Replacement Motorhead for your Dyson vacuum cleaner.
$142.99
Motorhead
Part no. 966084-01
Replacement Motorhead for your Dyson vacuum cleaner.
$142.99
$142.99
You might need a replacement part.
It looks like the Mini Motorhead is not working. You can solve this by ordering a new one below.
Mini Motorhead
Part no. 966086-01
Replacement mini Motorhead for your Dyson vacuum cleaner.
$56.99
Mini Motorhead
Part no. 966086-01
Replacement mini Motorhead for your Dyson vacuum cleaner.
$56.99
You might need a replacement part.
It looks like the Motorhead is not working. You can solve this by ordering a new one below.
Motorhead
Part no. 966084-01
Replacement Motorhead for your Dyson vacuum cleaner.
$142.99
Motorhead
Part no. 966084-01
Replacement Motorhead for your Dyson vacuum cleaner.
$142.99
$142.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 966493-05
Replacement wand for your Dyson vacuum cleaner.
$56.99
Wand
Part no. 966493-05
Replacement wand for your Dyson vacuum cleaner.
$56.99
$56.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Please select the appropriate option
Please ensure the machine has power.
Hold the red trigger down with one hand and with the other, firmly push the MAX power button in.
There should be a change in the tone of the motor.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
To ensure the correct checks are carried out, please check all floor tools to confirm if multiple heads are affected.
Please connect the floor tool directly on to the bin.
If the Brush bar on every tool spins when connected to the bin, please select the Wand is damaged.
Which floor tool are you using?
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 966493-05
Replacement wand for your Dyson vacuum cleaner.
$56.99
Wand
Part no. 966493-05
Replacement wand for your Dyson vacuum cleaner.
$56.99
$56.99
On the side of the Mini motorized head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Open the bin base by pressing the release button.
Press the button again to remove the bin from the cyclone.
Once the bin has been removed, clean the electrical contact from any dust.
The electrical contacts are located at the top of the bin where it connects to the Main body.
Clean the electrical contact from dust.
The electrical contacts are located between the cyclone and the Main body. This is where the bin contacts connect with the Main body.
Tip: You can use a cotton bud to help remove any dust.
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Open the bin base by pressing the release button.
Press the button again to remove the bin from the cyclone.
Once the bin has been removed, clean the electrical contact from any dust.
The electrical contacts are located at the top of the bin where it connects to the Main body.
Clean the electrical contact from dust.
The electrical contacts are located between the cyclone and the Main body. This is where the bin contacts connect with the Main body.
Tip: You can use a cotton bud to help remove any dust.
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Open the bin base by pressing the release button.
Press the button again to remove the bin from the cyclone.
Once the bin has been removed, clean the electrical contact from any dust.
The electrical contacts are located at the top of the bin where it connects to the Main body.
Clean the electrical contact from dust.
The electrical contacts are located between the cyclone and the Main body. This is where the bin contacts connect with the Main body.
Tip: You can use a cotton bud to help remove any dust.
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibers.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Open the bin base by pressing the release button.
Press the button again to remove the bin from the cyclone.
Once the bin has been removed, clean the electrical contact from any dust.
The electrical contacts are located at the top of the bin where it connects to the Main body.
Clean the electrical contact from dust.
The electrical contacts are located between the cyclone and the Main body. This is where the bin contacts connect with the Main body.
Tip: You can use a cotton bud to help remove any dust.
The flap can become jammed by a build up of dirt and debris.
Open the bin base by pressing the release button.
Press the button again to remove the bin from the cyclone.
Clear any debris from behind the inlet flap.
Reassemble and test the machine.
Please select the appropriate option
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
$32.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Dyson V6™️ Absolute
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