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Dyson DC26 City Multi Floor

Let's get your machine working.

See all steps

Please select the appropriate option

Empty the bin

  • Unplug the machine.
  • Push the release catch on the cyclone assembly towards the rear of the machine to remove the cyclone top and clear bin as shown.

Image shows removal of the bin from the machine.
  • Push the red button located at the rear of the carrying handle.
  • Shake or tap firmly to remove all dust from inside the fine dust collector.
Image shows tapping of the bin to remove excess debris.
  • Press firmly on the centre of the clear bin base to close.

Is there anything else we can help you with?

Please select the appropriate option

Remove the bin

Remove the bin.

Turn the machine on.

Image shows removal of the bin from the machine.

Has removing the bin stopped the rattle?

Clean the bin

With the bin and cyclone removed from the machine, press the button at the top of the handle to open the bin base.

Press the tab at the rear of the clear bin to release it from the cyclone.

Image shows removal of the clear plastic bin from the cyclone.

Wash the bin with cold water or a damp cloth.

Image shows that you can wash the clear plastic bin with water.

Wipe any dust and fibres off the cyclone with a dry cloth or soft dusting brush.

Image showing you to clean the cyclone with a dry cloth. No liquid.

Rebuild and test the machine

Has cleaning the bin and cyclone resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 915437-03

Replacement cyclone for your Dyson vacuum cleaner.

$61.99

Cyclone

Cyclone

Part no. 915437-03

Replacement cyclone for your Dyson vacuum cleaner.

$61.99

$61.99

$61.99

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4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Inspect the hose

Using a coin, undo the 2 fasteners on the underside of the machine.

Image shows how to remove the bottom of the cylinder.

Remove the post filter cover as shown.

Image shows removal of the bottom of the cylinder.

Release the hose bracket.

Image shows removal of the hose bracket.

Unclip the hose from the hose inlet.

Image shows removal of the hose from the inlet.

Turn the machine on and check the suction.

Image shows checks for suction over the hose entry point.

Has removing the hose stopped the noise?

Check the hose and wand

Check along the length of the hose for blockages and remove if necessary.

With the wand removed, check the openings for blockages and remove if necessary.

Check the extension tube

Detach the extension tube from the wand and hose assembly by pressing the retaining clips on the wand and extension tube.

Ensure the extension tube is fully extended.

Look through the extension tube and remove any debris.

Re-assemble and test the machine.

Check the floor tool

Turn off and unplug the machine

With the dual channel floor tool removed, check the openings for blockages and remove if necessary.

Check bleed valve for blockages and remove as necessary.

Has checking the hose, tube and floor tool resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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You might need a replacement part.

It looks like the DC26 Hose is not working. You can solve this by ordering a new one below.

DC26 Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

$47.99

DC26 Hose

DC26 Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

$47.99

$47.99

$47.99

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Remove the bin and turn on the machine

Remove the bin.

Image shows removal of the bin from the machine.

Turn the machine on.

Has removing the bin stopped the noise?

Do not pick up any dust while the filters are removed.

Remove filter A

Press the release located on the back of the wheel to open.

Remove the filter from the wheel.

Remove filter B

Turn the machine on its side

Undo the fasteners on the bottom with a coin.

Remove the cover from the base of the machine.

Remove the filter.

Has removing the filters stopped the noise?

Remove the hose and test machine

Using a coin, undo the 2 fasteners on the underside of the machine.

Image shows how to remove the bottom of the cylinder.

Remove the post filter cover as shown.

Image shows removal of the bottom of the cylinder.

Release the hose bracket.

Image shows removal of the hose bracket.

Unclip the hose from the hose inlet.

Image shows removal of the hose from the inlet.

Turn the machine on and check for suction.

Image shows checks for suction over the hose entry point.

Has removing the hose stopped the whistle?

Check the hose and wand

Check along the length of the hose for damage or blockages and remove if necessary.

With the wand handle removed, check the openings for blockages and remove if necessary.

Has checking the hose resolved the problem?

Where is the squeak coming from?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check the floor tool

Remove the floor tool.

Clear the wheels and castors of any hair or fibres.

Check that the wheels turn freely and are free from damage

The tool may be lubricated with a non oil-based substance.

WARNING: Do not use a silicone based spray.

Has checking the floor tool resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Apologies. We can't help you online.

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Check the suction

Remove the floor tool from the extension tube by pressing the release catch located on the bottom of the extension tube.

Image showing you removal of the floor tool.

Ensure that the extension tube is fully extended and clicks firmly into place.

Image showing full extension of the extension tube.

Turn the machine on and place your hand at the base of the extension tube.

Image shows checks for suction over the end of the extension tube.

Is the suction strong or weaker than usual?

Turn off and unplug the machine

Check the floor tool

With the dual channel floor tool removed, check the openings for blockages and remove if necessary.

Check bleed valve for blockages and remove as necessary.

Image shows checking the cleaner head for blockages.

Has checking the floor tool solved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Washing the filters

Undo the fastener alongside the wheel with a coin.

Image shows pushing the button to unlock the filter.

Open the filter cover and remove the pre-filter.

Image shows filter removal from the wheel.

Undo the fasteners on the bottom of the canister using a coin.

Image shows how to remove the bottom of the cylinder.

Remove the post-filter cover from the bottom of the canister.

Image shows removal of the bottom of the cylinder.

Remove the post-filter.

Image shows removal of the filter.

Wash the filters

Wash the pre-filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed.

Wash the post-filter in cold water, and tap 10 times.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows washing the filter and tapping to remove debris.

Leave the filters in a warm place for 24 hours, until completely dry.

WARNING: Do not dry the filters in a tumble dryer, oven, microwave or near a naked flame.

Image showing you to leave the filter to dry for 24 hours.

Has washing the filter resolved the issue?

Turn off the power and unplug the machine.

How to remove the hose

Using a coin, undo the 2 fasteners on the underside of the machine.

Image shows how to remove the bottom of the cylinder.

Remove the post filter cover as shown.

Image shows removal of the bottom of the cylinder.

Release the hose bracket.

Image shows removal of the hose bracket.

Place your hand over the hose inlet and test the suction.

Unclip the hose from the hose inlet.

Image shows removal of the hose from the inlet.

Place your hand over the hose inlet and test the suction.

Image shows checks for suction over the hose entry point.

Is the suction from the inlet strong, or is it weaker than usual?

Inspect the hose and wand

Check along the length of the hose for blockages and remove if necessary.

With the wand handle removed, check the openings for blockages and remove if necessary.

Image showing checks of wand handle and extension tube for blockages.

Inspect the extension tube

Detach the extension tube from the wand and hose assembly by pressing the retaining clips on the wand and extension tube.

Ensure the extension tube is fully extended.

Look through the extension tube and remove any debris.

Re-assemble and test the machine.

Image shows the hose being checked for blockages.

Has checking the hose and wand resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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How long has the machine been without power?

Thermal cut out

Most Dyson vacuum have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

We recommend that you wash your filter at least once a month.

How to wash the filter

Please follow the steps in the video.

Has washing the filters resolved the problem?

Washing the filters

Undo the fastener alongside the wheel with a coin.

Image shows pushing the button to unlock the filter.

Open the filter cover and remove the pre-filter.

Image shows filter removal from the wheel.

Undo the fasteners on the bottom of the canister using a coin.

Image shows how to remove the bottom of the cylinder.

Remove the post-filter cover from the bottom of the canister.

Image shows removal of the bottom of the cylinder.

Remove the post-filter.

Image shows removal of the filter.

Wash the filters

Wash the pre-filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed.

Wash the post-filter in cold water, and tap 10 times.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows washing the filter and tapping to remove debris.

Leave the filters in a warm place for 24 hours, until completely dry.

WARNING: Do not dry the filters in a tumble dryer, oven, microwave or near a naked flame.

Image showing you to leave the filter to dry for 24 hours.

Has washing the filter resolved the problem?

Check the suction

Remove the floor tool from the extension tube by pressing the release catch located on the bottom of the extension tube.

Ensure that the extension tube is fully extended and clicks firmly into place.

Turn the machine on and place your hand at the base of the extension tube.

Is the suction from the extension tube stronger or weaker than usual?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Image shows which button is the power button.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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2/5 Average

3/5 Good

4/5 Very Good

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Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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We recommend that you wash your filter at least monthly.

How to wash the filter

Please follow the steps in the video

Has washing the filter resolved the problem?

Washing the filters

Undo the fastener alongside the wheel with a coin.

Image shows pushing the button to unlock the filter.

Open the filter cover and remove the pre-filter.

Image shows filter removal from the wheel.

Undo the fasteners on the bottom of the canister using a coin.

Image shows how to remove the bottom of the cylinder.

Remove the post-filter cover from the bottom of the canister.

Image shows removal of the bottom of the cylinder.

Remove the post-filter.

Image shows removal of the filter.

Wash the filters

Wash the pre-filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed.

Wash the post-filter in cold water, and tap 10 times.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows washing the filter and tapping to remove debris.

Leave the filters in a warm place for 24 hours, until completely dry.

WARNING: Do not dry the filters in a tumble dryer, oven, microwave or near a naked flame.

Image showing you to leave the filter to dry for 24 hours.

Has washing the filter resolved the issue?

Clean the bin and cyclone

With the bin and cyclone removed from the machine, press the button at the top of the handle to open the bin base.

Press the tab at the rear of the clear bin to release it from the cyclone.

Image shows removal of the clear plastic bin from the cyclone.

Wash the bin with cold water or a damp cloth.

WARNING: Do not use detergents or polishes on the clear bin.

Image shows that you can wash the clear plastic bin with water.

Wipe any dust and fibres off the cyclone with a dry cloth or soft dusting brush.

WARNING: Do not use any liquids to clean the cyclone.

Image showing you to clean the cyclone with a dry cloth. No liquid.

Has cleaning the bin and cyclone resolved the problem?

The likely cause for the machine to spit out dust is a blockage.

Check the suction

Remove the floor tool from the extension tube by pressing the release catch located on the bottom of the extension tube.

Image showing you removal of the floor tool.

Ensure that the extension tube is fully extended and clicks firmly into place.

Image showing full extension of the extension tube.

Turn the machine on and place your hand at the base of the extension tube.

Image shows checks for suction over the end of the extension tube.

Is the suction strong or weaker than usual?

Has this resolved the issue?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Checking the turbine head openings

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Image shows checking the cleaner head for blockages.

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock.

Image shows how to unlock the brush bar.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Image shows removal of the brush bar.

Remove any debris from the brushbar.

Image shows clearing debris from the brush bar.

Has clearing the cleaner head resolved the problem?

How to check the extension tube

Check the extension tube, wand handle and hose for blockages

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Image shows seperation of the extension tube and wand handle.

Has checking the extension tube, wand handle and hose resolved the problem?

To maintain your Dyson machine we recommend that you wash your filter at least once a month.

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

Remove the filter from your machine

Undo the fastener alongside the wheel with a coin.

Image shows pushing the button to unlock the filter.

Open the filter cover and remove the pre-filter.

Image shows filter removal from the wheel.

Undo the fasteners on the bottom of the canister using a coin.

Image shows how to remove the bottom of the cylinder.

Remove the post-filter cover from the bottom of the canister.

Image shows removal of the bottom of the cylinder.

Remove the post-filter.

Image shows removal of the filter.

Wash the filter

Wash the pre-filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed.

Wash the post-filter in cold water, and tap 10 times.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows washing the filter and tapping to remove debris.

Leave the filters in a warm place for 24 hours, until completely dry.

WARNING: Do not dry the filters in a tumble dryer, oven, microwave or near a naked flame.

Image showing you to leave the filter to dry for 24 hours.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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5/5 Excellent

Extension tube keeps collapsing

Press the release catch and extend the extension tube to the length required, ensuring it 'clicks' firmly into place.

Image shows how to adjust the length of the extension tube.

Does the catch hold the wand in place?

You might need a replacement part.

It looks like the Extension tube is not working. You can solve this by ordering a new one below.

Extension tube

Part no. 917260-01

Replacement extension tube for your Dyson vacuum cleaner.

$35.99

Extension tube

Extension tube

Part no. 917260-01

Replacement extension tube for your Dyson vacuum cleaner.

$35.99

$35.99

$35.99

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Release the pressure on the wheel

Lay the machine on its side with the filter door facing upwards.

Image shows laying the machine on the side to release pressure.

With one hand, gently press down on the wheel.

Using the other hand, press the release catch until it clicks.

Release the pressure on the wheel and open the filter door.

Has this resolved the problem?

Open the post filter door

Undo the fasteners on the bottom of the canister using a coin.

Image shows how to remove the bottom of the cylinder.

Remove the post-filter cover from the bottom of the canister.

Image shows removal of the bottom of the cylinder.

Can you remove the post filter lid?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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You might need a replacement part.

It looks like the Post filter cover is not working. You can solve this by ordering a new one below.

Post filter cover

Part no. 917588-02

Replacement post filter cover for your Dyson vacuum cleaner.

$20.99

Post filter cover

Post filter cover

Part no. 917588-02

Replacement post filter cover for your Dyson vacuum cleaner.

$20.99

$20.99

$20.99

How would you rate our online support?

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Hose won't re-attach

Ensure the hose retaining clip is in the correct position.

Image shows removal of the hose bracket.

Check the inlet pipe for any obstructions.

Image shows removal of the bottom of the cylinder.

Ensure hose retaining bracket is pushed home firmly (there will be an audible click when it slots into place).

Image shows attachment of the hose bracket.

Has this resolved the problem?

You might need a replacement part.

It looks like the DC26 Hose is not working. You can solve this by ordering a new one below.

DC26 Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

$47.99

DC26 Hose

DC26 Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

$47.99

$47.99

$47.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Assembling your Dyson machine

  • Clip the wand handle to the hose assembly.
  • Clip the wand handle to the extension tube.
  • Press the release catch and extend the extension tube to the required length ensuring it 'clicks' firmly into place as shown.
  • Attach the floor tool to the extension tube.
Image showing how to assemble your Dyson machine.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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Serial number

The serial number can be found on the main body, behind the clear bin.

Image shows location of the serial number.

Is there anything else we can help you with?

How to store your Dyson vacuum cleaner

Attach the tools to the extension tube.

Image shows how to store the accessories on the machine.

Clip the dual channel floor tool into the parking yoke on the rear of the machine as shown.

Image shows how to store the machine.

Is there anything else we can help you with?

How to store the tools on the machine

To store the tools, insert them into the holster and attach to the extension tube as shown.

Image shows how to store the accessories on the machine.

Is there anything else we can help you with?

How to attach the accessories

Attach the accessories or floor tool to the wand or hose ensuring they 'click' into place.

Alternatively, remove the wand and wand handle and attach the accessory tools directly to the hose ensuring they 'click' into place.

Image shows use of accessories on both the wand handle and extension tube.

Combination tool

The brush must be positioned at the back of the combination tool to use the crevice function.

To use the brush function. press the button on the brush section.

Slide the brush section towards the front of the combination tool.

Is there anything else we can help you with?

Do not use detergents or polishes on the clear bin. Do not use any liquids to clean the cyclone.

Clean the bin and cyclone

With the bin and cyclone removed from the machine, press the button at the top of the handle to open the bin base.

Press the tab at the rear of the clear bin to release it from the cyclone.

Image shows removal of the clear plastic bin from the cyclone.

Wash the bin with cold water or a damp cloth.

Image shows that you can wash the clear plastic bin with water.

Wipe any dust and fibres off the cyclone with a dry cloth or soft dusting brush.

Is there anything else we can hep you with?

We recommend that you wash your filter at least once a month.

Wash the filter

Please follow the steps in the video.

Is there anything else we can help you with?

We recommend that you wash your filter at least monthly.

Washing the filters

Undo the fastener alongside the wheel with a coin.

Image shows pushing the button to unlock the filter.

Open the filter cover and remove the pre-filter.

Image shows filter removal from the wheel.

Undo the fasteners on the bottom of the canister using a coin.

Image shows how to remove the bottom of the cylinder.

Remove the post-filter cover from the bottom of the canister.

Image shows removal of the bottom of the cylinder.

Remove the post-filter.

Image shows removal of the filter.

Wash the filters

Wash the pre-filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed.

Wash the post-filter in cold water, and tap 10 times.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows washing the filter and tapping to remove debris.

Dry the filters

Leave the filters in a warm place for 24 hours, until completely dry.

WARNING: Do not dry the filters in a tumble dryer, oven, microwave or near a naked flame.

Image showing you to leave the filter to dry for 24 hours.

Is there anything else we can help you with?