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Dyson AB02 Airblade 208V (Aluminium)

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Please note: this product will generate some warming of the air when used constantly in busy locations. This will appear in high ambient air temperature, or when drawing hot air from a localised heat source. This is normal.

Is the air hot when the machine has been in use for less than 30 minutes?

No problem with the machine

This would indicate that the machine is working as intended.

Is there anything else we can help you with?

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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Please check the Air knives and inspect for external blockages.

Image showing the sensors being checked.

Is there consistent airflow across the air knives?

Has the filter been changed in the last six months?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Replacement part required

This issue can be resolved by ordering a replacement HEPA filter.

Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

Safety warning instructions

Filter change should be carried out by a qualified electrician.

This filter must only be fitted by a qualified electrician. Dyson accepts no responsibility for any loss, damage or injury resulting from the incorrect fitting of the enclosed filter.

Isolate from the mains electricity before removing the fascia – risk of electric shock.

Using the service tool supplied, remove the five screws holding the fascia and the small door on the base of the machine. Remove the fascia and the small door.

Note that some models will not have the small door at the base of the machine – only four screws will need to be removed.

Image showing how to remove the front facia to change the filter.

Detach the HEPA filter from the two catches on the front of the filter.

Image showing the filter being removed from the motor bucket.

To install a new filer, locate the two ribs on the rear of the new filter and place into two slots shown. While holding the filter in position, push the filter up until the front ribs click into position in the two front catches.

Image showing the filter being removed and replaced.

Refit the fascia and the small door with the five screws.

For models without the small door, please replace the four screws only.

Image showing the front facia being attached.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

How long does it take to dry hands?

There is no fault with the Airblade. Testing has shown that our hand dryers have a 15 second dry time.

Is there anything else we can help you with?

Please check the Air knives and inspect for external blockages.

Image showing the sensors being checked.

Is there consistent airflow across the outlets?

Have the filters been changed in the last six months?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Replacement parts for your hand dryer can be fitted by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please switch the power supply on and off and retest the machine.

Ensure you have checked RCD unit. (Residual Current Device / Trip switch).

Image showing the machine being turned off and on.

Has switching the power off and on and checking the RCD unit resolved the problem?

Check that other appliances in the room are working, such as lights.

Are there other products (not including the Dyson hand dryer) working in the washroom?

Problems with electrical supply is not related to Airblade and should be resolved by an electrician.

Is there anything else we can help you with?

An electrician will be required to proceed with the next steps.

Is there power to the Airblade?

Problems with electrical supply is not related to Airblade and should be resolved by an electrician.

Is there anything else we can help you with?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Is there anything else we can help you with?

Is the machine running for 30 seconds, resting for four seconds and then starting the cycle again?

Check reflective surfaces and light source

Please note that any changes to the bathroom environment such as installation of new lighting, mirrors or other surfaces which can cause a reflective in the direction of the sensor points can cause an intermittent issue with the machine.

To rule out the above, please switch the lights off and block out any external light source.

Retest the machine and move onto the next step.

Does the issue still exist?

Please clean the 4 lenses with a non-abrasive cloth and cleaning solution.

Image showing the sensors being checked.

Has cleaning the lens resolved the problem?

Is there any damage to the lens?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Where is the damage located?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please clean the 4 lenses with a non-abrasive cloth and cleaning solution.

Image showing the sensors being checked.

Has cleaning the lens resolved the problem?

Is there any damage to the lens?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Where is the damage located?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

What sort of smell?

Switch off the unit. Do not use it until a Dyson engineer attends.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Has the product been vandalised or dropped?

Cleaning instructions

The following chemicals are some that are harmful to the unit and should not be used. The use of these will invalidate the warranty.

Warning: Do not use:

Alcohol-acid mixes
Alcohol
Solvent / oil-based products
Quaternary ammonium
Alkali-bleach mixes
Foaming ingredients
Bleach or abrasive cleaners
Do not pressure wash

WARNING: Do not pressure wash

Are you cleaning within Dyson guidelines?

Please note, due to the nature of the damage, the replacement part will be charged.

Damage caused by air fresheners will be covered on the first instance and chargeable thereafter.

Please proceed to clean the product under the Dyson guidelines.

To keep your Dyson Airblade™ hand dryer looking new, ensure that all surfaces of the Dyson Airblade™ hand dryer are cleaned daily with a soft cloth and a non-abrasive, non-caustic cleaning solution.

Wipe down the fascia daily to avoid mineral deposits and build up of debris. Clean the floor and wall beneath and around the unit. This may be required more regularly in high-use areas.

Some chemicals are harmful to the unit and must not be used. Using them will invalidate the warranty.

Warning: Do not use:

Alcohol-acid mixes
Alcohol
Solvent / oil-based products
Quaternary ammonium
Alkali-bleach mixes
Foaming ingredients
Bleach or abrasive cleaners
Do not pressure wash

Which part is damaged?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please get in touch.

Our experts are ready to help you.

Call us free on 1-877-397-6622

UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Damage caused by air fresheners will be covered on the first instance and chargeable thereafter.

Which part is damaged?

Please note, due to the nature of the damage, the replacement part will be charged.

Which part is damaged?

Flow lines occur during production and are a result of the plastic moulding process. This is perfectly normal and will not impact on the function or structure of the machine.

Is there anything else we can help you with?

Please note that when using our product (and any other hands under, wall mounted hand dryer) that the water from wet hands is blown off into the air and if there is a collection of water on the wall, this can be easily wiped away as part of the regular cleaning regime in the washroom.

If the water on the wall is an issue, especially for porous surfaces, consider the use of a splash back or non-porous wall surface (e.g. ceramic tile).

Image showing the floor by the machine being cleaned.

Is there anything else we can help you with?