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Dyson AM03 Fan

Let's get your machine working.

See all steps

Please select the appropriate option

Do not use polish or detergent on any part of the machine.

Cleaning your Dyson

The following areas should be checked and cleaned to maintain the machine's performance.

  • Loop amplifier - clean with a dry or damp cloth.
  • Main body - clean with a dry cloth
  • Shroud - clean with a dry cloth or soft brush

Is there anything else we can help you with?

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

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5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Checking for blockages

Remove the loop amplifier from the telescopic stand by pulling gently on the loop.

Image showing how to remove the loop amplifier.

Remove the telescopic stand from the main body by turning the telescope anti-clockwise.

Image shows the extended pole being twisted anti-clockwise out of the machine.

Check the loop and telescope for any debris or blockages.

Image showing visibly checking the loop amplifier and inside the extending pole.

Ensure the seal is not damaged or missing and no debris visible around the main body.

Image showing checking the rubber seal around the top of the main body.

Now please refit all the parts, ensuring no debris or no uneven gaps and retest.

Has checking for blockages resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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Checking for blockages

Remove the loop amplifier from the telescopic stand by pulling gently on the loop.

Image showing how to remove the loop amplifier.

Remove the telescope from the main body.

Image shows the extended pole being twisted anti-clockwise out of the machine.

Check the loop and telescpope for debris.

Image showing visibly checking the loop amplifier and inside the extending pole.

Ensure the seal is not damaged or missing and no debris visible around the main body.

Image showing checking the rubber seal around the top of the main body.

Now please refit all the parts, ensuring no debris or no uneven gaps and retest.

Has checking for blockages resolved the problem?

Distance check

Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45o

Image showing the paper test.

Does the newspaper lift beyond 45 degrees?

Checking for blockages in the loop and base

Remove the loop amplifier from the telescopic stand by pulling gently on the loop.

Image showing how to remove the loop amplifier.

Remove the telescopic stand from the main body by turning the telescope anti-clockwise.

Image shows the extended pole being twisted anti-clockwise out of the machine.

Check the loop and telescope for any debris or blockages.

Image showing visibly checking the loop amplifier and inside the extending pole.

Ensure the seal is not damaged or missing and no debris visible around the main body.

Image showing checking the rubber seal around the top of the main body.

Now please refit all the parts, ensuring no debris or no uneven gaps and retest.

Has checking the loop and base resolved the problem?

Cleaning required

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Please ensure that the narrow opening are free of obstructions.

WARNING: Do not use polish or detergent on any part of the machine.

Has cleaning the machine resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Choose oscillation option

Turn the machine on and press the oscillation control on the main body.

Image showing how to toggle the machine oscillation.

Does the main body oscillation control work?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Test the remote control

Ensure that the remote is facing the correct way and has a clear line of sight to the base of the machine.

Test the desired control option.

Image showing the remote being tested.

Has testing the remote control resolved the problem?

Test battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Ensuring the battery is facing the correct way.

Retest the remote control.

Image showing the remote being tested.

Has reinserting the battery resolved the problem?

Camera test

The remote LED is invisible to the human eye, only a digital camera or smartphone can show this is working.

Using a digital phone or camera, aim the LED at the lens and see if a red light shines through it.

Does the LED show through the camera screen?

Retry remote

Retry the remote with the machine again, ensuring no obstructions.

Image showing the remote being tested.

Does the remote control work?

Replace battery

Replace the battery in the remote and call back if the problem persists.

Replace the battery with type CR 2032.

Has replacing the battery resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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5/5 Excellent

Checking the machine

Ensure all the feet are attached to the base of the machine.

Place the fan on a flat, non-slip surface.

Also ensure the blue tape used during transit has been removed.

Image showing the base of the machine upside down.

Has checking the machine feet resolved the problem?

Choose oscillation option

Turn the machine on and press the oscillation control on the main body.

Image showing how to toggle the machine oscillation.

Does the main body oscillation control work?

Check correct button is being pressed

Standby On/Off.

Image showing the power button in the top centre of the remote.

Oscillation On/Off.

Image showing the oscillation button in the bottom centre of the remote.

Airflow control.

Image showing the airflow control button in the centre of the remote.

Please ensure that the remote is being pointed directly at the front of the machine while pressing the button.

Image showing the remote being tested.

Does the airspeed change?

Test remote buttons

On/Off

Image showing the power button in the top centre of the remote.

Oscillation On/Off.

Image showing the oscillation button in the bottom centre of the remote.

Airflow control.

Image showing the airflow control button in the centre of the remote.

Do the other buttons on the remote work?

Change base airflow

Toggle the central airflow control.

Turn clockwise to increase airflow.

Image showing how to change the fan speed on the machine.

Does the airspeed change using the controls on the machine?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Replace the battery with type CR 2032 type.

Has changing the battery resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Please select the appropriate option

WARNING: Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

If the power cord is damaged, please continue to the next step.

Change the fuse in the machine's plug.

Try the machine in a different plug socket.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Choose oscillation option

Turn the machine on and press the oscillation control on the main body.

Image showing how to toggle the machine oscillation.

Does the machine oscillate?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Interruption in electricity

Unplug the machine and leave it for 10 seconds.

Image showing the machine being unplugged from the wall.

After leaving the machine for 10 seconds, plug it back in and test to see if it is working.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Main body check

Turn the machine off using the control on the main body.

Remote check

Ensure the power option on the remote control is also working.

If the remote isn't working, please proceed to the next step.

Image showing the power button in the top centre of the remote.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check remote

Ensure that the remote is facing the correct way and has a clear line of sight to the base of the machine.

Test the desired control option.

Image showing the remote being tested.

Has testing the remote control resolved the problem?

What sort of smell?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

WARNING: Do not use polish or detergent on any part of the machine.

Cleaning your Dyson

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Image showing how to clean the machine.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Does the machine have power?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Assemble your machine

Lower the main body onto the base, aligning the arrows.

Turn the base clockwise until it clicks into place.

Image showing how to fit the base.

Lower the telesope onto the base, aligning the arrows.

Once aligned, turn the telescope clockwise to lock.

Image showing how to fit the extended pole.

Lower the loop amplifier onto the telescope.

The remote control can be magnetically attatched to the top of the loop.

Image showing the loop amplifier clicking into the extended pole.

Is there anything else we can help you with?

Serial number location

The serial number can be found on the base of the machine.

Image showing where to locate the serial number.

Is there anything else we can help you with?

Power

To operate, point the remote control toward the front of the base and press the standby ON/OFF button.

Alternatively press the standby ON/OFF button on the main body.

Please note, the remote control can be magnetically attatched to the top of the loop.

Image showing the power button in the top centre of the remote.

Oscillation

Toggle oscillation on or off with the remote.

Image showing the oscillation button in the bottom centre of the remote.

Airflow

Airflow can be set by the airflow buttons on the remote.

Image showing the airflow control button in the centre of the remote.

Is there anything else we can help you with?

How to tilt the loop

Gently move the loop backward or forward for the required airflow angle.

Image showing the loop amplifier being tilted forward and backward slightly.

Is there anything else we can help you with?

Adjusting the loop

Lift or push air loop up or down for required airflow height.

Image showing the height of the machine being adjusted higher and lower.

Is there anything else we can help you with?

Using the base controls

  1. This is the Standby button on the appliance and it is used to turn the machine ON/OFF.
  2. This is the oscillation button on the appliance and it is used to start/stop the fan turning.
  3. This is the central airflow control on the appliance and it is used to adjust the speed of the airflow.

Is there anything else we can help you with?

Remote controls

Standby On/Off.

Image showing the power button in the top centre of the remote.

Oscillation On/Off.

Image showing the oscillation button in the bottom centre of the remote.

Airflow control.

Image showing the airflow control button in the centre of the remote.

Is there anything else we can help you with?

Replace the battery with type CR 2032.

Is there anything else we can help you with?

How to replace the battery in the remote

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Is there anything else we can help you with?