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Dyson AM02 Tower Fan (Silver/Silver)

Let's get your machine working.

See all steps

Please select the appropriate option

Please select the appropriate option

WARNING: Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Image showing the machine being unplugged from the wall.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has checking the electrics resolved the issue?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Call us on 1-877-397-6622

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Checks required

This may have been caused by an interruption in the electricity.

Image showing the machine being unplugged from the wall.

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Has turning the machine off and on resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Checking the loop and base

Remove the loop amplifier by turning it anti-clockwise until it comes away from the main body.

Image showing removal of the loop amplifier by twisting it anti-clockwise.

Check between the main body and loop for any obstructions.

Image showing inspection between the loop amplifier and main body once separated.

Lower the loop amplifier onto the main body, aligning the arrows. Once aligned, turn the loop amplifier clockwise to lock. Ensuring no gaps.

Retest the machine.

Image showing how to fit the loop amplifier.

Has refitting the loop amplifier resolved the problem?

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But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Checking the loop and base

Remove the loop amplifier by turning it anti-clockwise until it comes away from the main body.

Image showing removal of the loop amplifier by twisting it anti-clockwise.

Check between the main body and loop for any obstructions.

Image showing inspection between the loop amplifier and main body once separated.

Lower the loop amplifier onto the main body, aligning the arrows. Once aligned, turn the loop amplifier clockwise to lock. Ensuring no gaps.

Retest the machine.

Image showing how to fit the loop amplifier.

Has checking the loop and base resolved the problem?

Ensure the correct button on remote is being pressed

On/Off

Airflow

Point the remote directly at the front of the machine while pressing the button.

Image showing the airflow control button in the centre of the remote.

Does the airspeed change?

Select a different option on the remote

On/Off

Oscillation On/Off

Point the remote directly at the front of the machine while pressing a different option.

Image showing the oscillation button on the remote.

Do any other buttons on the remote work?

Checks required

Turn the airflow control which is located on the main body clockwise to increase the airflow.

Image showing how to change the fan speed on the machine.

Does the airspeed change using the control on the machine?

This issue could be resolved by ordering a replacement remote control.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Check the remote battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Press the Oscillation button on the front of main body on the machine Please select the appropriate option; Resolved - Order new Remote Control Not Resolved - Repair

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Paper test

Turn the airflow control to maximum.

Image showing the paper test.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45°.

Does the newspaper lift beyond 45 degrees?

Checking the loop and base

Remove the loop amplifier by turning it anti-clockwise until it comes away from the main body.

Image showing removal of the loop amplifier by twisting it anti-clockwise.

Check between the main body and loop for any obstructions.

Image showing inspection between the loop amplifier and main body once separated.

Lower the loop amplifier onto the main body, aligning the arrows. Once aligned, turn the loop amplifier clockwise to lock. Ensuring no gaps.

Image showing how to fit the loop amplifier.

Retest the machine.

Has cleaning the machine resolved the problem?

Cleaning the loop and base

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier

Clean with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

Image showing how to clean the machine.

Main body

Clean the shroud with a dry cloth.

Use a soft brush to clear any blockages from the holes.

Has cleaning the loop and base resolved the issue?

Check the feet are attached correctly

Ensure all the feet are attached to the base of the machine.

Place the fan on a flat, non-slip surface.

Image showing the base of the machine upside down.

Has this resolved the issue?

Ensure the correct button on remote is being pressed

Oscillation On/Off

Image showing the oscillation button on the remote.

Point the remote directly at the front of the machine while pressing the button.

Has checking the remote solved the problem?

Ensure the correct button on remote is being pressed

Oscillation On/Off

Image showing the oscillation button on the remote.

Point the remote directly at the front of the machine while pressing the button.

Has checking the remote resolved the issue?

Select a different option on the remote

Test airflow on the remote.

Image showing the airflow control button in the centre of the remote.

Point the remote directly at the front of the machine while pressing a different option.

Do any other remote options work?

Test the main body controls

Ensure the machine is plugged in at the wall and turned on.

Press the oscillation button, located on the main body.

Image showing how to toggle the machine oscillation.

Does the main body control work?

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But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check the remote battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Retest the machine.

Has replacing the remote battery resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Test the main body controls

Ensure the machine is plugged in at the wall and turned on.

Press the oscillation button which is located on the main body.

Image showing how to toggle the machine oscillation.

Does the main body control work?

What sort of smell?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Cleaning your machine

The following areas should be checked and cleaned to maintain the machine's performance.

WARNING: Do not use polish or detergent on any part of the machine.

Loop amplifier

Clean with a dry or damp cloth.

Image showing how to clean the machine.

Main body

Clean with a dry cloth

Shroud

Clean with a dry cloth or soft brush

Is there anything else we can help you with?

Please select the appropriate option

Cleaning your machine

The following areas should be checked and cleaned to maintain the machine's performance.

Do not use polish or detergent on any part of the machine.

Loop amplifier

Clean with a dry or damp cloth

Image showing how to clean the machine.

Main body

Clean with a dry cloth

Shroud

Clean with a dry cloth or soft brush

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Replacing the remote battery

Replace the battery with type CR 2032.

Is there anything else we can help you with?

How to replace the battery in the remote

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Is there anything else we can help you with?

Assemble your Dyson

Lower the main body assembly onto the base, aligning the arrows. Once aligned, turn the main body assembly clockwise to lock.

Image showing how to fit the base.

Lower the loop amplifier onto the base, aligning the arrows.Once aligned, turn the loop amplifier clockwise to lock.

Image showing how to fit the loop amplifier.

The remote control can be magnetically attatched faced down to the top of the loop.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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How to use the machine controls

Press the Standby button on the appliance to turn ON/OFF.

Image showing the controls for the main body of the machine.

Use the middle control toggle to adjust the speed of the airflow.

Press the oscillation button to start and stop the fan turning.

Is there anything else we can help you with?

Using the remote control

Standby On/Off

Image showing the power button on the machine and remote.

Airflow control

Image showing the airflow control button in the centre of the remote.

Oscillation On/Off

Image showing the oscillation button on the remote.

Is there anything else we can help you with?

Serial number location

The serial number can be found on the base of the machine.

Image showing where to locate the serial number.

Is there anything else we can help you with?

Power

To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the main body.

Image showing the power button on the machine and remote.

Oscillation

Toggle oscillation on or off with the remote.

Image showing the oscillation button on the remote.

Airflow

Airflow can be set by the airflow buttons on the remote.

Airflow can also be set on the machine. Use the middle control toggle to adjust the speed of the airflow.

Image showing the airflow control button in the centre of the remote.

Attach the remote control to the top of the appliance with the buttons facing down.

Is there anything else we can help you with?

Assemble the machine

Line up the arrows before fitting the loop amplifier.

Image showing how to fit the base.

Twist the loop clockwise until it clicks into place.

Image showing how to fit the loop amplifier.

Is the loop now attached?

Assemble the machine

Check the opening of the main body and the loop amplifier for obstructons and remove as necessary.

Try to fit the loop again.

Image showing inspection between the loop amplifier and main body once separated.

Has clearing away any obstructions resolved the problem?

Are there any signs of damage on the loop amplifier?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Does the machine have power?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the main body controls

Power

Airflow

Oscillation

Image showing the controls for the main body of the machine.

Do the controls on the machine itself work?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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5/5 Excellent

Test the remote

Ensure correct button on remote is being pressed.

On/Off

Image showing the power button on the machine and remote.

Airflow

Image showing the airflow control button in the centre of the remote.

Oscillation On/Off

Image showing the oscillation button on the remote.

Point the remote directly at the front of the machine while pressing the button.

Has testing the remote resolved the issue?