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Dyson DC23 All Floors

Let's get your machine working.

See all steps

Clean the bin and cyclone

Turn the power off and unplug the machine.

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Image showing how to remove the bin from the machine.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image shows how to empty the bin.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

You can wash the clear bin with water only, do not use any detergent or chemicals. Ensure the clear bin is completely dry before fitting back to the cyclone.

Image showing how to wash the clear plastic bin with water.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone damp or wet.

Image showing you to clean the cyclone with a dry cloth.

Reassemble the machine

Reassemble and test the machine.

Is there anything else we can help with?

Test the machine

Remove the Cleaner head.

Image showing you removing the floor tool.

Is the noise still present?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check the contact head

Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.

Test the contact head on the machine.

Has checking the Cleaner head resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Check the Dual mode floor tool

Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.

Image showing how to check for blockages in the cleaner head.

Test the Dual mode floor tool on the machine.

Has checking the Cleaner head resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check the Turbine head

Slide back the soleplate catch and undo the two soleplate fasteners.

Image showing the yellow fasteners on the bottom of the cleaner head being undone, turn anti-clockwise to undo the two fasteners.

Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Image shows the brush bar being removed from the cleaner head and any debris cut away.

Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.

Image shows the cleaner head being checked for blockages, check the underneath and side openings.

When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.

Image shows the brush bar being refit into the cleaner head, the end cap must be twisted clockwise to the locked position.

Rebuild and test the machine.

Has checking the Cleaner head resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check the bin and cyclone

The rattling noise may be caused by debris in the clear bin or cyclone.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Image showing how to remove the bin from the machine.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image shows how to empty the bin.

Rebuild and test the machine.

Is the noise still present?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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Check hose inlet

The rattling noise may be cause by a blockage in the machine, therefore the following blockage checks should be carried out.

Remove the hose from the hose inlet on the front of the machine.

Image shows removal of the hose.

Place your hand over the hose inlet and test the suction.

Image showing checks up the hose inlet for blockages.

Is the suction strong or weaker than usual?

Check hose, Wand handle and extension tube

Ensure that the extension tube is fully extended.

Separate the wand handle from the hose and extension tube.

Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.

Has this resolved the problem?

Check the Turbine head

Slide back the soleplate catch and undo the two soleplate fasteners.

Image showing the yellow fasteners on the bottom of the cleaner head being undone, turn anti-clockwise to undo the two fasteners.

Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Image shows the brush bar being removed from the cleaner head and any debris cut away.

Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.

Image shows the cleaner head being checked for blockages, check the underneath and side openings.

When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.

Image shows the brush bar being refit into the cleaner head, the end cap must be twisted clockwise to the locked position.

Rebuild and test the machine.

Is the Brush bar spinning?

Has this resolved the problem?

Check duct, bin and cyclone

Turn off the power and unplug the machine.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Image showing how to remove the bin from the machine.

Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

Image shows the machine with the bin removed.

Check the hose inlet and exhaust pipe for any blockages and remove as necessary.

Check the cyclone top and bin entry for blockages and remove as necessary.

Image shows where to check for blockage on the cyclone.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image shows how to empty the bin.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Image shows the removal of the clear plastic bin from the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

Image showing you to clean the cyclone with a dry cloth.

Reassemble and test the machine.

Has this resolved the problem?

Wash the filter

Please follow the steps in the video to wash the filter.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Wash the filter

Undo the fastener alongside the wheel with a coin.

Image showing how to remove the filter from the machine.

Open the filter cover and remove the filter.

Wash the filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed under cold running water.

Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.

Image showing you to leave the filter to dry for 24 hours.

Reassemble the machine

Reassemble and test the machine.

Has washing the filter resolved the problem?

Continue with checks

The Brush bar should spin if the suction is strong, so please continue with the performance checks.

If the suction is strong and the Brush bar still doesn't spin, this issue can be resolved by ordering a replacement Turbine head.

Please select the appropriate option

Check duct, bin and cyclone

Turn the power off and unplug the machine.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Image showing how to remove the bin from the machine.

Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

Check the hose inlet and exhaust pipe for any blockages and remove as necessary.

Image shows the machine with the bin removed.

Check the cyclone top and bin entry for blockages and remove as necessary.

Image shows where to check for blockage on the cyclone.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image shows how to empty the bin.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Image shows the removal of the clear plastic bin from the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

Image showing you to clean the cyclone with a dry cloth.

Reassemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check the Dual mode floor tool

Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.

Image showing how to check for blockages in the cleaner head.

Test the Dual mode floor tool on the machine.

Has this resolved the problem?

Check the contact head

Check the base and opening of the contact head for blockages and remove as necessary.

Image showing how to check for blockages in the cleaner head.

Test the contact head on the machine.

Has this resolved the problem?

Check duct, bin and cyclone

Turn the power off and unplug the machine.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Image showing how to remove the bin from the machine.

Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

Image shows the machine with the bin removed.

Check the hose inlet and exhaust pipe for any blockages and remove as necessary.

Check the cyclone top and bin entry for blockages and remove as necessary.

Image shows where to check for blockage on the cyclone.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image shows how to empty the bin.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Image shows the removal of the clear plastic bin from the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

Image showing you to clean the cyclone with a dry cloth.

Reassemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Check hose, Wand handle and extension tube

Ensure that the extension tube is fully extended.

Separate the wand handle from the hose and extension tube.

Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.

Has checking the extension tube, Wand handle and hose resolved the problem?

Check hose inlet

If your machine is making a whistling noise, this indicates that there is a blockage or a damaged or missing seal.

Remove the hose from the hose inlet on the front of the machine.

Image shows removal of the hose.

Place your hand over the hose inlet and test the suction.

Image showing checks up the hose inlet for blockages.

Is the suction strong or weaker than usual?

Check hose inlet

Remove the hose from the hose inlet and the front of the machine.

Image shows removal of the hose.

Place your hand over the hose inlet and test the suction.

Image showing checks up the hose inlet for blockages.

Is the suction strong or weaker than usual?

Check the Mini turbine head

Undo the fastener with a coin.

Image showing you turning the end cap anti-clockwise to unlock it.

Remove the Brush bar from the Mini turbine head.

Clear any hair, threads and debris from the Brush bar. Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Image showing clearing debris from the brush bar.

Refit the Brush bar and fasten the Mini turbine head fastener with a coin.

Image shows the brush bar being refit into the cleaner head.

Test the Mini Turbine head on the machine.

Has this resolved the problem?

Carry out checks

The Mini turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

If the Mini turbine head is damaged, choose the order option.

Check hose inlet

Remove the hose from the hose inlet and the front of the machine.

Image shows removal of the hose.

Place your hand over the hose inlet and test the suction.

Image showing checks up the hose inlet for blockages.

Is the suction strong or weaker than usual?

Wash the filter

Please follow the steps in the video to wash the filter.

Has washing the filter resolved the problem?

Wash the filter

Undo the fastener alongside the wheel with a coin.

Open the filter cover and remove the filter.

Wash the filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed under cold running water.

Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.

Image showing you to leave the filter to dry for 24 hours.

Reassemble the machine

Reassemble and test the machine.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Check hose inlet

Remove the hose from the hose inlet and the front of the machine.

Image shows removal of the hose.

Place your hand over the hose inlet and test the suction.

Image showing checks up the hose inlet for blockages.

Is the suction strong or weaker than usual?

Wash the filter

Please follow the steps in the video to wash the filter.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Wash the filter

Undo the fastener alongside the wheel with a coin.

Image showing how to remove the filter from the machine.

Open the filter cover and remove the filter.

Wash the filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed under cold running water.

Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.

Reassemble the machine

Reassemble and test the machine.

Has washing the filter resolved the problem?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Check the Turbine head

Slide back the soleplate catch and undo the two soleplate fasteners.

Image showing the yellow fasteners on the bottom of the cleaner head being undone, turn anti-clockwise to undo the two fasteners.

Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Image shows the brush bar being removed from the cleaner head and any debris cut away.

Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.

Image shows the cleaner head being checked for blockages, check the underneath and side openings.

When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.

Rebuild and test the Turbine head on the machine.

Has this resolved the problem?

Carry out checks

The Turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

If the Turbine head is damaged, choose the order option.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Cleaning the machine

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Clean the bin and cyclone

Switch off and unplug the machine.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Image showing how to remove the bin from the machine.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Image shows the removal of the clear plastic bin from the cyclone.

You can wash the clear bin with water only, do not use any detergent or chemicals. Ensure the clear bin is completely dry before fitting back to the cyclone.

Image showing how to wash the clear plastic bin with water.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone assembly damp or wet.

Image showing you to clean the cyclone with a dry cloth.

Reassemble the machine

Reassemble and test the machine.

Has cleaning the bin and cyclone resolved the problem?

Using the cable

Turn off and unplug the machine.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 914796-01

Replacement bin for your Dyson vacuum cleaner.

$47.99

Bin

Part no. 914796-01

Replacement bin for your Dyson vacuum cleaner.

$47.99

$47.99

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You might need a replacement part.

It looks like the Crevice tool is not working. You can solve this by ordering a new one below.

Crevice tool

Part no. 913612-01

Replacement crevice tool for your Dyson vacuum cleaner.

$2.39

Crevice tool

Crevice tool

Part no. 913612-01

Replacement crevice tool for your Dyson vacuum cleaner.

$2.39

$2.39

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You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 914735-16

Replacement cyclone for your Dyson vacuum cleaner.

$76.99

Cyclone

Cyclone

Part no. 914735-16

Replacement cyclone for your Dyson vacuum cleaner.

$76.99

Currently out of stock.

$76.99

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5/5 Excellent

You might need a replacement part.

It looks like the Extension tube is not working. You can solve this by ordering a new one below.

Extension tube

Part no. 917260-01

Replacement extension tube for your Dyson vacuum cleaner.

$35.99

Extension tube

Extension tube

Part no. 917260-01

Replacement extension tube for your Dyson vacuum cleaner.

$35.99

$35.99

How would you rate our online support?

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5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 918297-01

Replacement hose for your Dyson vacuum cleaner.

$47.99

Hose

Part no. 918297-01

Replacement hose for your Dyson vacuum cleaner.

$47.99

Currently out of stock.

$47.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Pre-filter is not working. You can solve this by ordering a new one below.

Pre-filter

Part no. 919778-02

Replacement pre-filter for your Dyson vacuum cleaner.

$21.99

Pre-filter

Pre-filter

Part no. 919778-02

Replacement pre-filter for your Dyson vacuum cleaner.

$21.99

$21.99

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You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 915100-02

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

Stair tool

Stair tool

Part no. 915100-02

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

$10.99

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Check hose inlet

If your machine is spitting out dust, this indicates that there is a blockage.

Remove the hose from the hose inlet and the front of the machine.

Image shows removal of the hose.

Place your hand over the hose inlet and test the suction.

Is the suction strong or weaker than usual?

Locating the serial number

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Image shows how to release the bin from the machine.

The serial number is on the Main body of your machine, behind the clear bin.

Image shows the serial number on the underside of the machine.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Using the Turbine head

To vacuum carpets pull the plunger on the side of the Turbine head out.

Image showing how to adjust the turbine head.

To vacuum hard floors push the plunger in to turn the Brush bar off.

Is there anything else we can help with?

Using the Dual mode floor tool

Press the front pedal when vacuuming hard floors and the rear pedal when vacuuming on carpets.

Image showing how to adjust the floor tool for use on carpets.

Ensure that the brushes on the underside of the Dual mode floor tool are in the correct position.

Image showing how to adjust the floor tool for use on hard flooring.

Is there anything else we can help with?

Using the contact head

Press the pedal on either side of the neck to lift the brushes up when vacuuming carpets and press again to lower the brushes when vacuuming on hard flooring.

Image showing how to adjust the bristles on the bottom of the cleaner head.

Ensure that the brushes on the underside of the contact head are in the correct position.

Is there anything else we can help with?

How to store and carry your Dyson machine

Collapse the extension tube and attach the floor tool to the parking yoke on the rear of the vacuum cleaner.

To lift the machine, use the carrying handle on the cyclone top only.

For your safety, do not press the cyclone release catch when carrying your machine.

Is there anything else we can help with?

How to attach the accessories

Attach the accessories or floor tool to the extension tube ensuring they 'click' into place.

Image shows that you can use the tools on either the hose or extension tube.

Is there anything else we can help with?

Empty the bin

Turn the power off and unplug the machine.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Image showing how to remove the bin from the machine.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image shows how to empty the bin.

Reassemble the machine

Press firmly on the centre of the clear bin base to close before placing back on the machine.

Is there anything else we can help with?

Wash the filter

Please follow the steps in the video.

Is there anything else we can help with?

Wash the filter

Undo the fastener alongside the wheel with a coin.

Image showing how to remove the filter from the machine.

Open the filter cover and remove the filter.

Wash the filter in cold water. Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed under cold running water.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Image showing you to leave the filter to dry for 24 hours.

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