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Dyson DC22 Motorhead

Let's get your machine working.

See all steps

Please select the appropriate option

Clean the bin and cyclone

Press the release button at the top of the handle and remove the bin from the machine.

Image shows how to release the bin from the machine.

Check the cyclone exaust and bin entry for blockages and remove as necessary.

Press the button again to open the bin base and empty it of dust.

Image shows how to release the bin from the cyclone.

Check the inside of the cyclone for blockages and remove as necessary.

Image showing checks up the bottom of the cyclone for any blockages.

Is there anything else we can help you with?

Please select the appropriate option

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Cleaning the machine

This issue could be resolved by washing the filter and cleaning the bin and cyclone.

Clean the bin and cyclone

Turn power off and unplug the machine.

Press the release button at the top of the handle and remove the bin from the machine.

Image shows how to release the bin from the machine.

Check the cyclone exhaust and bin entry for blockages and remove as necessary.

Press the button again to open the bin base and empty it of dust.

Image shows how to release the bin from the cyclone.

Check the inside of the cyclone for blockages and remove as necessary.

Image showing checks up the bottom of the cyclone for any blockages.

Has cleaning the bin and cyclone resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Washing the filter

Please follow the steps in the video to wash the filter.

For a step by step guide, please select step by step.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Wash filter A

Undo the fastener alongside the wheel with a coin.

Image showing how to remove the filter from the machine.

Open the filter cover and remove the filter.

Image shows the filter being removed from the machine.

Wash the filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed under cold running water.

Leave the filter in a warm place for 24 hours, until completely dry.

WARNING: Do not dry the filter in a tumble dryer, oven, microwave or near a naked flame.

Image showing you to leave the filter to dry for 24 hours.

Wash filter B

Undo the fastener under the machine and remove the filter.

Wash the filter in cold water. Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed under cold running water.

Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near a naked flame.

Image showing you to leave the filter to dry for 24 hours.

Has washing the filter resolved the problem?

Floor tool

Remove the floor tool and turn the machine on.

Image showing you removing the floor tool.

Does the noise occur without the floor tool attached?

Check duct, bin and cyclone

Turn power off and unplug the machine.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Image shows how to release the bin from the machine.

Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

Check the hose inlet and exhuast pipe for any blockages and remove as necessary.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Image shows how to release the bin from the cyclone.

Check the cyclone top and bin entry for blockages and remove as necessary.

Image showing checks up the bottom of the cyclone for any blockages.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector.

Check the cyclone and bin seals are not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Re-assemble and test machine.

Has checking the bin and cyclone resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Which tool are you using?

Mini Flat Out tool

Check the red tabs on the underneath of the Mini Flat Out tool.

Image showing how to check for blockages in the cleaner head.

Slide both of the tabs into the open position.

Ensure duct is free of any blockages.

Has checking the floor tool resolved the problem?

Check the floor tool for blockages and damage.

Fully remove the floor tool from the machine.

Image showing you removing the floor tool.

Check both inlets for blockages and remove as necessary.

Check that there is no damage to the tool.

Has checking the floor tool resolved the problem?

Check the brushbar

Checking the turbine head openings:

  • With the cleaner head removed, check the openings on the tool for blockages and remove if necessary

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock.

Image showing the yellow fastener on the bottom of the cleaner head being undone.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Image shows how to cut away any debris from the brush bar.

Re-assemble and turn on machine. Check that the plunger moves freely.

Image shows the brush bar being refit into the cleaner head.

Has checking the floor tool resolved the problem?

Check the brushbar

Checking the motorhead openings:

  • With the cleaner head removed, check the openings on the tool for blockages and remove if necessary

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock.

Image showing the yellow fastener on the bottom of the cleaner head being undone.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Image shows how to cut away any debris from the brush bar.

Re-assemble and turn on machine.

Image shows the brush bar being refit into the cleaner head.

Has checking the floor tool resolved the issue?

High-pitched whistle

This suggests that air is escaping due to an obstruction.

Please select the next step

Check hose inlet

Remove the hose from the hose inlet and the front of the machine.

Place your hand over the hose inlet and test the suction.

Image shows checking the hose opening for blockages.

Is the suction strong or weaker than normal?

Check hose, wand handle and extension tube

Ensure that the extension tube is fully extended.

Image showing how to adjust the length of the extension tube.

Unclip the hose from the hose inlet.

Separate the wand handle from the hose and extension tube.

Image showing you how to remove the wand handle from the hose.

Check inside the wand handle and along the length of the hose and extension tube for blockages and remove if necessary.

Image shows checking the hose opening for blockages.

Has checking the hose, wand handle and extension tube resolved the problem?

Check the brushbar

Checking the motorhead openings:

With the cleaner head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the brushbar end cap:

Use a coin to unlock the fastener marked with a padlock.

Remove the brushbar:

Carefully remove the brushbar and clear any debris.

Re-assemble and turn on machine.

Is the brushbar spinning?

You might need a replacement part.

It looks like the Motorhead is not working. You can solve this by ordering a new one below.

Motorhead

Part no. 914941-09

Replacement Motorhead for your Dyson vacuum cleaner.

$155.99

Motorhead

Motorhead

Part no. 914941-09

Replacement Motorhead for your Dyson vacuum cleaner.

$155.99

$155.99

$155.99

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Has checking the floor tool resolved the problem?

Mini Flat Out tool

Check the red tabs on the underneath of the Mini Flat Out tool.

Image showing how to check for blockages in the cleaner head.

Slide both of the tabs into the open position.

Ensure duct is free of any blockages.

Has checking the floor tool resolved the problem?

Check the floor tool for blockages and damage

Fully remove the floor tool from the machine.

Check both inlets for blockages and remove as necessary.

Image showing how to check for blockages in the cleaner head.

Check that there is no damage to the tool.

Has checking the tool resolved the issue?

Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Has checking the floor tool resolved the issue?

Check brushbar

Checking the turbine head openings:

With the cleaner head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the brushbar end cap:

Use a coin to unlock the fastener marked with a padlock.

Image showing the yellow fastener on the bottom of the cleaner head being undone.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Image shows how to cut away any debris from the brush bar.

Re-assemble and turn on machine.

Check that the plunger moves freely.

Image shows the brush bar being refit into the cleaner head.

Is the brush bar spinning?

Test brushbar

The brushbar should spin if the suction is strong, so please continue with the performance checks.

Is the brush bar spinning?

Check duct, bin and cyclone

Turn power off and unplug the machine. Lift bin and cyclone from machine.

Image shows how to release the bin from the machine.

Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

Check the hose inlet and exhuast pipe for any blockages and remove as necessary.

Check the cyclone top and bin entry for blockages and remove as necessary.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Image shows how to release the bin from the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

Image showing checks up the bottom of the cyclone for any blockages.

If any parts are missing or damaged, select 'part broken'.

Re-assemble and test machine.

Has checking the duct, bin and cyclone resolved the problem?

Check hose and wand

Ensure that the wand is fully extended.

Unclip the hose from the hose inlet.

Check along the length of the hose and wand for blockages and remove if necessary.

Has checking the hose and wand resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Floor tool

Remove the floor tool and turn the machine on.

Image showing you removing the floor tool.

Does the noise occur without the floor tool attached?

Check hose inlet

Remove the hose from the hose inlet and the front of the machine.

Place your hand over the hose inlet and test the suction.

Is the suction strong or weaker than normal?

Replace the batteries

Undo the screw in the handle on the telescopic pipe and remove the cover.

Image shows you how to replace the batteries in the wand handle.

Remove the used batteries and replace them with two new AAA type batteries.

Image showing you how to replace the batteries.

Replace the battery cover, and tighten the screw.

Please dispose of the used batteries responsibly.

Has changing the batteries resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Using the cable

Ensure the machine is switched off.

Unplug the machine before rewinding the cable.

Image instructing you how to unplug the machine from the mains supply.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check the wand controls

The brushbar is controlled by the buttons on the wand.

Switch the machine on.

Test both buttons on the wand - if the buttons are not functioning, ensure the batteries have been changed.

Is the brushbar spinning now?

Check the brushbar

Checking the turbine head openings:

  • With the cleaner head removed, check the openings on the tool for blockages and remove if necessary

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock.

Image showing the yellow fastener on the bottom of the cleaner head being undone.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Image shows how to cut away any debris from the brush bar.

Check the connections

Check the microswitch moves freely and is not jammed or broken.

Check the connection pins beneath the inlet of the floor tool. Ensure that they are not damaged or bent.

Check the corresponding connectors on the telescopic pipe for signs of damage.

Check that the pins on the hose are not bent or broken.

Check the corresponding connectors on the inlet for signs of damage.

Re-assemble the machine ensuring each part is securely connected to the others. Turn the machine on and see of the brushes now spin.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the brushbar

Checking the turbine head openings:

With the cleaner head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock.

Image showing the yellow fastener on the bottom of the cleaner head being undone.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Image shows how to cut away any debris from the brush bar.

Re-assemble and turn on machine. Check that the plunger moves freely.

Image shows the brush bar being refit into the cleaner head.

Has checking the brushbar resolved the problem?

Check the suction

With the floor tool removed, turn the machine on and test the suction at the end of the extension tube.

Image shows checking the hose opening for blockages.

Is the suction on the wand strong or is it weaker than usual?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the bin

Press the release button at the top of the handle and remove the bin from the machine.

Image shows how to release the bin from the machine.

Check the cyclone exhaust and bin entry for blockages and remove as necessary.

Image shows how to release the bin from the cyclone.

Press the button again to open the bin base and check the inside of the cyclone for blockages.

Image showing checks up the bottom of the cyclone for any blockages.

Check the duct for blockages and remove as necessary.

Re-assemble and test the machine.

Has clearing the bin and cyclone resolved the problem?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check hose inlet

If your machine is spitting out dust, this indicates that there is a blockage.

Remove the hose from the hose inlet and the front of the machine.

Place your hand over the hose inlet and test the suction.

Image shows checking the hose opening for blockages.

Is the suction strong or weaker than usual?

Check the mini turbine head

Undo the fastener with a coin.

Image showing you turning the end cap anti-clockwise to unlock it.

Remove the brushbar from the mini turbine head.

Clear any hair, threads and debris from the brushbar. Inspect the duct on the underside of the turbine head for blockages and remove if necessary.

Image showing clearing debris from the brush bar.

Re-fit the brushbar and fasten the mini turbine head fastener with a coin.

Image shows the brush bar being refit into the cleaner head.

Test the mini turbine head on the machine.

Has this resolved the problem?

Carry out checks

The mini turbine head will work if the suction is strong. This issue could be resolved by carrying out performance checks or washing the filter.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Assembling your Dyson machine

Please note, the floor tool on the picture may vary from the one included with your machine, however the process remains the same.

Attach the hose to the hose inlet and the front of the machine.

Image showing you attaching the hose to the machine.

Clip the hose to the rear of the telescopic wand.

Image showing you attaching the hose to the wand handle.

Press the release catch and extend the telescopic wand ensuring all sections of the wand 'click' into place as shown.

Image showing how to adjust the length of the extension tube.

Attach the floor tool to the telescopic wand.

Image showing you attaching the extension tube to the floor tool.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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How to extend the telescopic wand assembly.

Press the button located on the telescopic wand assembly.

Image showing how to adjust the length of the extension tube.

Pull the bottom half of the extension tube away from the handle assembly.

Is there anything else we can help you with?

How to store and use the accessories

Attach each tool to the telescopic wand assembly until you hear a 'click'.

Image shows that you can use the tools on either the hose or extension tube.

To store the accessories, attatch the tool holder to the telescopic wand assembly.

Image shows the tools fitting into the tool holder.

Is there anything else we can help you with?

Serial number location

The serial number can be found on the rating plate, underneath the machine, between the two wheels (eg: 111-UK-A11111).

Alternatively, you may find it on the main body behind the clear bin.

Image shows the serial number on the underside of the machine.

Is there anything else we can help you with?

How to empty the bin

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Image showing how to remove the bin from the machine.

Push the button located at the rear of the carrying handle.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image shows how to empty the bin. With the bin removed from the machine.

Press firmly on the centre of the Clear bin base to close.

Is there anything else we can help you with?

Washing the filter

Please follow the steps in the video to wash the filter.

For a step by step guide, please select Step by step.

Is there anything else we can help you with?

Wash filter A

Undo the fastener alongside the wheel with a coin.

Image showing how to remove the filter from the machine.

Open the filter cover and remove the filter.

Image shows the filter being removed from the machine.

Wash the filter in cold water. Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed under cold running water.

Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near a naked flame.

Image showing you to leave the filter to dry for 24 hours.

Wash filter B

Undo the fastener under the machine and remove the filter.

Image showing you how to remove the filter below the machine.

Wash the filter in cold water. Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed under cold running water.

Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near a naked flame.

Image showing you to leave the filter to dry for 24 hours.

Is there anything else we can help you with?