Click or press Enter to skip navigation.
Ce site est disponible en français.  Cliquez ici pour changer de langue.
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Dyson DC16 Animal

Let's get your machine working.

See all steps

Please select the appropriate option

Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage. Please see the steps below:

Remove the tool and check the inlet for any blockages.

Image showing how to remove the combination tool from your machine.

Open the bin lid to remove any debris inside the bin.

Image showing how to empty the bin.

Remove the bin fully by pulling the tab at top of the clear bin.

Image showing how to remove the bin from your machine.

Check the inlet, cyclone and shroud for any blockages.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Image showing how to check the bin inlet for blockages.

Replace the bin assembly ensuring it clicks in to place.

Image showing how to reattach the bin to your machine.

Re-build and test the machine.

Is there anything else we can help you with?

Please select the appropriate option

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat.

This usually happens because the filters need washing or your machine is blocked.

If your machine cuts out, leave it for at least an hour to cool down and don't put the machine on charge.

Any non-domestic use may adversely affect the filter performance such as vacuuming up builders dust.

How many lights are on the machine?

Is the machine running for more than five seconds or less than five seconds?

Charge machine

Place the machine on charge.

Image showing how to charge the machine.

When the machine is on charge is there a light showing?

Checking the machine connectors

Clean the contacts on the main body and charger, and ensure they are free from dirt/corrosion.

Clean all contacts with a dry cloth.

Re-assemble the machine.

Place the machine back on the charger.

Image showing how to charge the machine.

Is there a light showing?

Test charger cord

Wiggle the charge cord whilst the machine is on the docking station.

Does the light show now?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Charge the machine

This indicates the machine is working.

Place the machine on charge for 3 hours.

Image showing how to charge the machine.

Has this resolved the issue?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Charge machine

Place the machine on charge.

Image showing how to charge the machine.

Is there a light showing on the main body?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Is the machine running for more than five seconds or less than five seconds?

Washing the filters

To maintain your Dyon machine we recommend that you wash your filters at least once every 3-6 months.

Please follow the steps in the video.

The model shown may vary from the product selected but the process remains the same.

Has washing the filters resolved the issue?

Remove filter

Press the release catch at the top of the main body to remove the pre-filter and undo the motor housing lid to remove the post-filter.

Remove the pre-filter foam pad, pre-filter casing and the post-filter foam pad.

Image showing how to remove the filter from your machine.

Soak the filter in cold water for at least 5 minutes.

WARNING: Please do not use detergent, wash in a dishwasher or washing machine.

Image showing how to wash the filter.

After 5 minutes rinse the filter under cold running water and squeeze gently, repeating until the water runs clear.

Image showing how to wash the filter.

Leave the filter to dry in a warm place for at least 12 hours or until completely dry.

WARNING: Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Image shows to leave the filters to dry for upto 24 hours.

Re-assemble the machine.

Image showing how to assemble your machine.

Did washing the filter resolve the problem?

Checking for blockages

Remove any accessory tools and check they are not blocked.

Open the bin lid ensuring dust is captured.

Pull the top bin tab to release the bin from the cyclone.

Cleaning the cyclone:

Clean the cyclone shroud with a cloth or a soft dry brush to remove any fluff and dust

Check through the middle of the cyclone assembly for blockages and remove any dust or debris if applicable

Ensure the cyclone inlet is clear of dust and debris

Re-assemble and test the machine.

Ensure all parts are fitted correctly with no gaps between the bin and cyclone.

Has checking for blockages resolved the issue?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the suction

Check the inlet pipe on the cyclone assembly for blockages, and remove if necessary.

Image showing how to check the bin inlet for blockages.

Press the trigger and place your hand over the inlet.

Image showing how to check the bin inlet for blockages.

Is the suction strong or weaker than usual?

Checking for blockages

Remove any accessory tools and ensure they are not blocked.

Image showing how to remove the combination tool from your machine.

Open the bin lid as shown using the tab on the main body.

Image showing how to open the base of the bin.

Remove the bin completely by pulling the tab on the top of the clear bin as shown.

Image showing how to remove the bin from your machine.

Check the cyclone assembly and inlet for blockages, and remove any dust or debris if applicable.

Image showing how to check the bin inlet for blockages.

Re-assemble and test the machine.

Please ensure all parts are fitted correctly with no gaps between the bin and cyclone.

Image showing how to close the bin base.

Has checking for blockages resolved the issue?

Washing the filters

To maintain your Dyson machine we recommend that you wash your filters at least once a month.

Please follow the steps in the video.

The model shown may vary from the product selected but the process remains the same.

Has washing the filters resolved the problem?

Remove filter

Press the release catch at the top of the main body to remove the pre-filter and undo the motor housing lid to remove the post filter.

Remove the pre-filter foam pad, pre-filter casing and the post-filter foam pad.

Image showing how to remove the filter from your machine.

Soak filter

Soak the filter in cold water for at least 5 minutes.

WARNING: Please do not use detergent, wash in a dishwasher, or a washing machine.

After 5 minutes rinse the filter under cold running water and squeeze gently, repeating until the water runs clear.

Image showing how to wash the filter.

Dry filter

Leave the filter to dry in a warm place until completely dry.

WARNING: Do not dry the filter in a tumble dryer, microwave, oven, or near an open flame.

Image shows to leave the filters to dry for upto 24 hours.

Re-assemble the machine.

Image showing how to assemble your machine.

Has washing the filter resolved the issue?

Check the mini motorhead

Ensure you keep hair, loose clothing and all parts of your own body away from the brushbar when completing this test.

Image showing how to check the cleaner head for blockage or damage.

Press the trigger and check if the brushbar is spinning.

Is the brushbar rotating?

Brushbar removal

Remove the motorized head from the machine using the release catch on the top of the inlet.

Using a coin, undo the end cap as shown and remove the brushbar.

Ensure that the brush housing is clear of any blockages.

Re-test the machine.

Has cleaning the mini motor head resolved the problem?

Checking for blockages

Remove any accessory tools and check they are not blocked.

Open the bin lid ensuring dust is captured

Pull the top bin tab to release the bin from the cyclone.

Cleaning the cyclone:

  • Clean the cyclone shroud with a cloth or a soft dry brush to remove any fluff and dust
  • Check through the middle of the cyclone assembly for blockages, and remove any dust or debris if applicable
  • Ensure the cyclone inlet is clear of dust and debris

Re-assemble and test the machine.

Ensure all parts are fitted correctly with no gaps between the bin and cyclone.

Has checking for blockages resolved the problem?

Check the connector pins

Check the connector pins on the motorhead.

Check the contacts on the inlet.

Check the cyclone top and the main body. Disconnect the main body and cyclone top, and check the contacts on the rear of the cyclone top and on the main body.

Clean all contacts using a dry cloth.

Re-assemble and test the machine.

Has checking the connectors resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Number of lights showing

Is there 1 light or 3 lights?

Image showing solid light.
Image showing solid light.

Does the machine have one or three lights?

Checking the filter disc

Separate the bin and cyclone from the main body.

Remove the filter (sponge and casing).

Check the metal disc on the filter.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Re-assemble the machine

Replace the filter in the machine, ensuring that the metal disc is facing the main body in the bottom left hand corner of the main body when the machine is upright.

Is the machine being charged with the battery attached to the main body?

Test the machine

With the machine fully assembled, pull and hold the trigger.

What does the light on the main body show?

Flashing or flickering

Flashing - steady slow pulse.

Flickering - dim erratic light.

Is the light flashing or flickering?

Temperature

Correct temperature range 3c-35c.

Room temperature recommended.

Is the machine being stored and/or used in the correct temperature range?

Charge the machine

Place the machine on charge.

Flashing or flickering

Flashing - slow steady pulse.

Flickering - dim erratic light.

Is the light flashing or flickering?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clean main body and charger contacts

Clean the contact points on the main body and charger, and ensure they are free from dirt/corrosion. Clean all contacts with a dry cloth.

Place the machine back on the charger.

Is there a light showing?

Charge the machine

This issue could be resolved by charging the machine for 3 hours. Call back if the problem persists after charging.

Has this resolved the issue?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Charge the machine

Place the machine on charge.

Does the light ever start to flash?

Charge the machine

Charge the machine for 3 hours and call back if the problem persists.

Please select the appropriate option

Flashing or flickering

Flashing - slow steady pulse.

Flickering - dim erratic light.

Is the light flashing or flickering?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Charge the machine

This issue could be resolved by charging the machine at room temperature for 3 hours.

Image showing how to charge the machine.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the battery is connected correctly

Press the battery release button and pull gently to disconnect from the main body.

Re-assemble ensuring the battery clicks into place.

Pull and hold the trigger to re-test the machine.

Has checking the battery and main body resolved the problem?

Charge machine

Place the machine on charge.

Image showing how to charge the machine.

Machine working normally

A solid green light indicates that the machine is in use and working normally.

If the is an issue with run time, please select that option.

Please select the appropriate option

How many lights?

Check to see if your machine has 1 light.

Image showing solid light.

Check to see if your machine has 3 lights.

Image showing solid light.

Does the machine have one or three lights?

Checking the machine connections

Clean the contacts on the main body, battery and charger, ensuring they are free from dirt/corrosion. Clean all contacts with a dry cloth.

Re-assemble the machine.

Place the machine back on the charger.

Is there a light showing?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Checking the machine connections

Clean the contacts on the main body, battery and charger, ensuring they are free from dirt/corrosion.

Clean all contacts with a dry cloth.

Re-assemble the machine.

Place the machine back on the charger.

Is there a light showing?

Charging the battery

When the machine is plugged in, the battery uses a small amount of charge to check if the battery needs to be charged.

The battery life will slowly reduce over the period of approximately one week before being fully charged again.

This means that if the machine is on charge for approximately 5-7 days and then used, the run time will be reduced.

Run down the battery until flat and then place the machine on charge for 3 hours.

Image showing how to charge the machine.

If you are calling back after trying this and this instruction has not resolved the issue, please select 'recharging not resolved'.

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Run time

The Dyson handheld is designed to give constant suction. Other handhelds clog and lose suction as soon as they are switched on.

Unlike other handhelds, when fully charged DC16 should have between 4.5 - 6 minutes of powerful suction in optimum conditions.

The ideal amount of time for small jobs around the house. (Differences in ambient temperature can cause this difference). The machine will automatically cut out after this time to make sure it gives top performance every time.

Other machines may last slightly longer but they lose suction dramatically and do not provide such effective cleaning power.

To get the best performance from your handheld make sure you replace it back in its docking station after use to top up its charge.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Charge the machine

Please place the machine on charge

Image showing how to charge the machine.

Is there a light showing on the main body?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Solid red light

A solid red light when in use indicates that the battery is low or flat and needs charging.

Charge the machine for 3 hours and call back if persists.

Has this resolved the problem?

Charge machine

The machine should be charged with the battery attached to the machine.

Re-assemble and charge for a full 3 hours.

Has this resolved the problem?

Re-assemble the machine

Replace the filter in the machine, ensuring that the metal disc is facing the main body in the bottom left hand corner of the main body when the machine is upright.

Has this resolved the issue?

Checking the filter disc

Separate the bin and cyclone from the main body.

Remove the filter (sponge and casing).

Check the metal disc on the filter.

Checking the battery connectors

Replace the filter in the machine, ensure that the metal disc is facing the main body in the bottom left hand corner of the main body when the machine is upright.

Remove the battery from the main body.

Image showing how to reconnect the power pack to the machine.

Clean the connection points and re-insert.

Re-test the machine.

Has checking the battery resolved the issue?

Is the machine being charged with the battery attached to the main body?

Test the machine

With the machine fully assembled, pull and hold the trigger.

What is happening with the lights?

Cleaning the connectors

Clean the contact points on the main body, charger, and battery ensuring they are free from dirt/corrosion. Clean all contacts with a dry cloth.

Re-assemble the machine.

Place the machine back on charge.

Has checking the contact points resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Charge the machine

A flashing red light indicates that the battery is low or flat and needs charging.

Has the machine had a full charge?

Check the lights

Place on charge and check the lights on the main body.

  1. Flashing - steady bright pulse
  2. Flickering - dim erratic light

Is the light flashing or flickering?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Temperature

Correct temperature range 3c-35c.

Room temperature is recommended.

Is the machine being stored and/or used in the correct temperature range?

Charge machine

Place the machine on charge.

Flashing or flickering

  1. Flashing - Steady bright pulse
  2. Flickering - Dim erratic light

Are the lights flashing or flickering?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Has a main body and charger been received in the last two weeks?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Filter check

Separate the bin and cyclone from the main body.

Remove the filter (sponge and casing) from the main body.

Check the metal disc is on the filter.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Have you ever noticed the lights flash whilst on charge?

Important

The machine should be charged at room temperature.

It is important that the machine is on charge for 3 hours and has not been removed or switched off.

If the machine has not been on constant charge at room temperature, charge for 3 hours and call back.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Main body and charger issue

This is most likely an issue with the main body and charger.

Dyson machines are built to last. However, since March 2015 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC16 machines.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Flashing or flickering

  1. Flashing - steady bright pulse
  2. Flickering - dim erratic light.

Are the lights flashing or flickering?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Has a main body and charger recently been received to resolve the issue?

Battery issue

This is most likely an issue with the battery.

Dyson machines are built to last. However, since March 2015 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC16 machines.

Main body and charger issue

This is most likely an issue with the main body and charger.

Dyson machines are built to last. However, since March 2015 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC16 machines.

Flashing or flickering

  1. Flashing - Steady bright pulse
  2. Flickering - Dim erratic light

Are the lights flashing or flickering?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Has a main body and charger been received recently to resolve the issue?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Charge the machine

This issue could be resolved by charging the machine fully.

Ensure the machine is charged for 3 hours at room temperature.

Has this resolved the issue?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Charge the machine

This issue can be resolved by charging the machine fully for 3 hours at room temperature.

Has this resolved the issue?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Charge machine

The machine should be charged with the battery attached.

Please charge the machine for 4 hours and call back if the problem persists.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the trigger

The machine should only operate when the trigger is pressed in.

Check the trigger for obstructions/debris.

If the trigger still fails to operate correctly, this is most likely an issue with the main body.

Dyson machines are built to last. However, since March 2015 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC16 machines.

Has this resolved the problem?

Test the trigger

Separate the cyclone from the bin assembly.

Image showing how to separate the main body from the cyclone.

Press and hold the trigger whilst the cyclone and main body are separated.

Image shows to hold the power trigger.

Has the noise stopped?

Check the cyclone and filter

Check the bin seal is attached and not damaged. If so, choose 'place an order' option.

Clean the cyclone and inlet:

Clean any dust in and around the cyclone

Clean any dust through the inlet

Check the FDC seal is attached and not damaged. If so, choose 'place an order' option

Check to ensure the filter is clean and the seal is not damaged on casing. If damaged or dusty, choose the relevant option.

Has checking the bin and cyclone resolved the issue?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the battery

Separate the main body and battery.

Image showing how to separate the main body from the cyclone.

Check the connection points to see if there is any damage.

Is the battery damaged?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please select the appropriate option

Fit the bin

Open the bin base.

Image showing how to open the base of the bin.

Tilt the bin at an angle and then push the bin in towards the main body until it clicks.

Image showing how to reattach the bin to your machine.

Close the bin base.

Image showing how to close the bin base.

Is there anything else we can help you with?

Dyson machines are built to last. However, since May 2015 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for the following machines; DC01, DC02, DC03, DC04, DC05, DC11, DC16 machines. Sorry for any inconvenience caused.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Fit the battery

Push on the battery release button.

Pull gently on the battery to release.

Image showing how to reconnect the power pack to the machine.

Re-connect battery by pushing into the main body until it clicks into place.

Image showing how to remove the power pack.

Is there anything else we can help you with?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Does your machine have one or three lights?

Is the light showing in use or on charge?

Hold the trigger

Hold the trigger and watch the light.

Solid red light

A solid red light when in use indicates that the battery is low or flat and needs charging.

If the machine has a 'run time issue' select that option.

Please select the appropriate option

Flashing red light

A flashing red light when in use indicates that the filter is missing or fitted incorrectly.

Separate the bin and cyclone from the main body.

Remove the filter (sponge and casing).

Check the metal disc on the filter.

Is the metal disc missing?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Solid green light

A solid green light when in use indicates that the machine is in use and working normally.

If there is an issue with the run time, please select run time issue from the drop down list.

Please select the appropriate option

Checking the filter disc

Separate the bin and cyclone from the main body.

Remove the filter (sponge and casing).

Remove the battery from the main body.

Check the metal disc on the filter.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Checking the battery connectors

Replace the filter in the machine ensuring that the metal disc is facing the main body in the bottom left hand corner of the main body, when the machine is upright.

Remove the battery from the main body.

Clean the connection points and re-insert.

Has checking the battery resolved the issue?

Re-assemble the battery

Remove the battery from the machine.

Check for any debris on the connectors.

Re-insert back into the machine, ensuring the battery clicks into place.

Re-test the machine.

Has checking the battery resolved the problem?

Charge the machine

Place the machine on charge.

Image showing how to charge the machine.

What lights are showing on the main body?

Cleaning the contact points

Clean the contacts on the main body, battery and charger, ensuring that they are free from dirt/corrosion.

Clean all contacts with a dry cloth.

Place the machine back on charge.

Is there a light showing?

Dyson machines are built to last. However, since May 2015 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for the following machines; DC01, DC02, DC03, DC04, DC05, DC11, DC16 machines. Sorry for any inconvenience caused.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Charge the machine

This issue could be resolved by fully charging the machine for 3 hours at room temperature.

When left on the charger, do the lights ever start to flash?

Have you received a main body recently (two-three weeks) to resolve this issue?

Battery issue

This is most likely an issue with the battery.

Dyson machines are built to last. However, since March 2015 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC16 machines.

Main body issue

This is most likely an issue with the main body.

Dyson machines are built to last. However, since March 2015 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC16 machines.

Flashing or flickering

  1. Flashing - Steady bright pulse
  2. Flickering - Dim erratic light

Is the light flashing or flickering?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Have you received a main body within the last two weeks?

Main body issue

This is most likely an issue with the main body.

Dyson machines are built to last. However, since March 2015 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC16 machines.

Main body issue

This is most likely an issue with the main body.

Dyson machines are built to last. However, since March 2015 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for DC16 machines.

Charge the machine

Place the machine on charge.

Image showing how to charge the machine.

Re-assemble the battery

Remove the battery from the machine.

Check for any debris on the connectors.

Re-insert back into the machine, ensuring the battery clicks into place.

Re-test the machine.

Has re-testing the machine resolved the problem?

Move the machine

Move the machine when in the charger.

Does the light show?

Charge machine

Place the machine on charge.

Image showing how to charge the machine.

Temperature

This indicates that the machine is being charged/used outside of its optimum temperature range.

Please leave at room temperature for 24 hours and then charge fully at room temperature.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Is the light showing in use or on charge?

What is happening with the lights?

Please select the appropriate option

Solid red light

A solid red light when on charge indicates that the battery is low and requires charging.

If there is a problem with power, choose the power option.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Checking the contact points

Clean the contact points on the main body and charger, and ensure that they are free from dirt/corrosion. Clean all contacts with a dry cloth.

Check household electrics are not the cause of the problem.

Place the machine back on charge.

Is there a light showing?

Charge the machine

Charge the machine for 3 hours at room temperature and call back if the problem persists.

Has this resolved the issue?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dyson machines are built to last. However, since May 2015 we have unfortunately no longer been able to supply spare parts, or carry out service or repairs for the following machines; DC01, DC02, DC03, DC04, DC05, DC11, DC16 machines. Sorry for any inconvenience caused.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Machine runtime

Your Dyson handheld is designed to give constant suction. Unlike other handhelds, when fully charged DC16 will give 6 minutes of powerful constant suction.

The ideal amount of time for cleaning small areas of dust and debris around the home.

Full charge time within temperature range (3oC-40oC): 3 hours

Is there anything else we can help you with?

Serial number

The serial number can be found on the main body, behind the clear bin.

Image showing how to find the serial number of your machine.

Is there anything else we can help you with?

Check the lights

To ensure we are providing you with the appropriate information, please check the number of indicator lights on your DC16.

Image showing solid light.
Image showing solid light.

Emptying the clear bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the max mark.

Image showing to empty the bin when the max line is reached.

Push the button on the main body of the machine downwards to release dust directly into a dustbin.

Image showing how to empty the bin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly underneath the catch the clear bin base to close.

Image showing how to close the bin base.

Is there anything else we can help you with?

Accessory tool video

The model shown may vary from the product selected but the process remains the same.

If you are unable to view the video, or prefer to follow a step by step guide, select the correct option.

Is there anything else we can help you with?

How to wash the filters

To maintain your Dyson machine we recommend that you wash your filter(s) at least once every 3-6 months.

Please follow the steps in the video.

The model shown may vary from the product selected but the process remains the same.

If you are unable to view the video or prefer to follow a step by step guide, please select step by step guide.

Is there anything else we can help you with?

Emptying the clear bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the max mark.

Image showing to empty the bin when the max line is reached.

Push the button on the main body of the machine downwards to release dust directly into a dustbin.

Image showing how to empty the bin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly underneath the catch of the clear bin base to close.

Image showing how to close the bin base.

Is there anything else we can help you with?