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Dyson DC28 Animal Plus

Let's get your machine working.

See all steps

Please select the appropriate option

How to clean the bin and cyclone

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the button on the back of the cyclone.

Clean bin and cyclone

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector.

WARNING: Do not get any part of the cyclone damp or wet.

You can use cold water to clean the clear bin.

WARNING: Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone and press firmly on the center of the clear bin base to close before placing back on the machine.

Is there anything else we can help with?

Please select the appropriate option

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibers if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine. If the noise is still present, this issue could be resolved by booking a repair.

If the belt is slack or broken or the Brush bar has snapped, this issue could be resolved by booking a repair.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Test the suction

If your machine is making a whistling noise, this indicates that there is a blockage or a damaged/missing seal.

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

Does the machine stand upright?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Does the Brush bar turn with the power on?

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on, ensuring that the bare floor setting is not selected.

Is the Brush bar spinning?

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate. Inspect the internal hose for blockages or and damage. Both ends of the internal hose pull away. If the internal hose is split choose 'part broken'. When refitting, push firmly to connect and ensure that both ends of the hose are fitted securely.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibers if necessary.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners. Retest the machine.

Has checking the Cleaner head resolved the problem?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 916559-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

Bin

Bin

Part no. 916559-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

$35.99

$35.99

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You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 914338-01

Two tools in one, for versatile cleaning around the home.

$10.99

Combination tool

Combination tool

Part no. 914338-01

Two tools in one, for versatile cleaning around the home.

$10.99

$10.99

$10.99

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You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 916558-04

Replacement cyclone for your Dyson vacuum cleaner.

$76.79

Cyclone

Cyclone

Part no. 916558-04

Replacement cyclone for your Dyson vacuum cleaner.

$76.79

Currently out of stock.

$76.79

Currently out of stock.

$76.79

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You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 916547-02

Replacement hose for your Dyson vacuum cleaner.

$62.99

Hose

Hose

Part no. 916547-02

Replacement hose for your Dyson vacuum cleaner.

$62.99

$62.99

$62.99

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 915916-03

Replacement post filter for your Dyson vacuum cleaner.

$35.99

Post filter

Post filter

Part no. 915916-03

Replacement post filter for your Dyson vacuum cleaner.

$35.99

$35.99

$35.99

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You might need a replacement part.

It looks like the Pre-filter is not working. You can solve this by ordering a new one below.

Pre-filter

Part no. 919780-01

Replacement pre-filter for your Dyson vacuum cleaner.

$21.99

Pre-filter

Pre-filter

Part no. 919780-01

Replacement pre-filter for your Dyson vacuum cleaner.

$21.99

$21.99

$21.99

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You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 915100-02

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

Stair tool

Part no. 915100-02

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

$10.99

$10.99

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You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 916548-01

Replacement wand for your Dyson vacuum cleaner.

$57.59

Wand

Wand

Part no. 916548-01

Replacement wand for your Dyson vacuum cleaner.

$57.59

$57.59

$57.59

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Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin.

Check the duct

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages and remove as necessary.

Open the bin lid being careful to ensure dust is captured.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone seal is not missing or damaged.

Reassemble and test machine.

Has checking the duct, bin and cyclone resolved the problem?

Wash the filter - video

Please follow the steps in the video.

For a step by step guide, please select step by step.

Has washing the filters resolved the problem?

Wash the filters

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Remove the clear bin and cyclone from the machine.

Lift the release catch located on the filter lid and remove the filter.

Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filters are completely dry before replacing in the machine.

The filters should be washed at least once every 3-6 months.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

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Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate. Inspect the internal hose for blockages or and damage. Both ends of the internal hose pull away. If the internal hose is split choose 'part broken'. When refitting, push firmly to connect and ensure that both ends of the hose are fitted securely.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibers if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine. If the belt is slack or broken or the Brush bar has snapped, this issue could be resolved by booking a repair.

Has this resolved the problem?

Reset the Brush bar

To reset the Brush bar press a different floor type then reselect the button for desired floor type.

Please note: In normal use, the Brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Has resetting the Brush bar resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Checking the hose

Disconnect the Wand from the hose. Stretch out the hose and check for any splits.

Plug the machine in and switch it ON. Place your hand over the end of the hose and test the suction.

Is the suction from the hose strong or weaker than usual?

Checking the Wand

Look through the Wand. You should see light shining through. If not, remove the blockage.

Connect the Wand to the hose and test the machine.

Has checking the Wand resolved the problem?

Checking the hose and U-bend

Turn off power and unplug the machine.

Lay the machine on to its side and open the U-bend cover.

Check inside the U-bend for blockages and remove as necessary.

Check the hose for blockages and remove as necessary. Ensure the hose is fitted correctly at the base of the machine.

Has checking the hose and U-bend resolved the problem?

Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages and remove as necessary.

Open the bin lid being careful to ensure dust is captured.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone seal is not missing or damaged.

If any parts are missing or damaged select 'part broken'.

Reassemble and test machine.

Has checking the duct, bin and cyclone resolved the problem?

Check the bin and cyclone

The rattling noise may be caused by debris in the clear bin or cyclone.

Remove the bin assembly by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector, and check the bin is completely empty.

Press firmly on the center of the clear bin base to close before placing back on the machine.

Test the machine.

Is the noise still present?

Test the suction

The rattling noise may be caused by a blockage in the machine, so the following blockage checks should be carried out.

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Check the Mini turbine head

Undo the fastener with a coin.

Remove the Brush bar from the Mini turbine head.

Clear any hair, threads and debris from the Brush bar. Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Refit the Brush bar and fasten the Mini turbine head fastener with a coin.

Test the Mini turbine head on the machine.

Has this resolved the problem?

Check performance or wash filters

The Mini turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

If the Mini turbine head is damaged, choose the order option.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

When did the machine last have power?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Washing the filters - video

Please follow the steps in the video.

For a step by step guide, please select step by step.

Is there anything else we can help with?

Wash the filters

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Remove the clear bin and cyclone from the machine.

Lift the release catch located on the filter lid and remove the filter.

Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filters are completely dry before replacing in the machine.

The filters should be washed at least once every 3-6 months.

Is there anything else we can help with?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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4/5 Very Good

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Check the Brush bar

The Brush bar will not rotate when the vacuum cleaner is in the upright position. Recline the machine back into the vacuuming position and turn the machine on.

Look through the clear Brush bar housing to see if the Brush bar is spinning.

Has reclining the machine resolved the problem?

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from both parts of the Brush bar using a pair of scissors to cut away any hair and fibers if necessary.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Has checking the Cleaner head resolved the problem?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Wash the filters and clean the bin and cyclone

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages and remove as necessary.

Open the bin lid being careful to ensure dust is captured.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone seal is not missing or damaged.

Reassemble and test machine.

Has checking the duct, bin and cyclone resolved the problem?

The brush bar will automatically stop if it becomes obstructed.

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from both parts of the Brush bar using a pair of scissors to cut away any hair and fibers if necessary.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners. Retest the machine.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

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4/5 Very Good

5/5 Excellent

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Please ensure the cleaner head is clear of any blockages. Please wait 2 hours before retesting the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Carpet mode

Reset the carpet mode by selecting the button for a different floor type then reselecting the button for the desired floor type.

Has this resolved the problem?

The brush bar will automatically stop if it becomes obstructed.

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from both parts of the Brush bar using a pair of scissors to cut away any hair and fibers if necessary.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners. Retest the machine.

Has this resolved the problem?

The brush bar will automatically stop if it becomes obstructed.

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from both parts of the Brush bar using a pair of scissors to cut away any hair and fibers if necessary.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners. Retest the machine.

Has this resolved the problem?

Reset the machine

Reset the vacuum by turning it off for at least 30 seconds then on again.

Has this resolved the problem?

Reset the machine

Reset the vacuum by turning it off for at least 30 seconds then on again.

Has this resolved the problem?

Test the suction

If your machine is spitting out dust, this indicates that there is a blockage.

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Does the Brush bar spin when the machine is reclined?

Check soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Is there any damage to the soleplate?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the U-bend

Turn off and unplug the machine.

Standing behind the machine, lay it on its left side.

On the right side, by the back wheel you will find the U-bend.

Check the U-bend for obstructions.

Ensure there is no debris or blockages in the U-bend

Stand the machine and test.

Has this resolved the problem?

How to operate the brush control

The Brush bar will start automatically once the machine is switched on and lowered in to the vacuum position. The machine will aways default to 'Med pile' setting when it is initially switched on.

  • To vacuum with the brush bar turned off (eg. For bare floors or delicate rugs/carpets) ensure the 'Bare floor' mode is activated prior to reclining the machine.
  • A constant white light indicates the chosen setting has been activated.

For best cleaning performance Dyson recommends the following cleaner settings:

Deep pile

Plush, Multi-styles and Shag.

Medium pile

Level-loops and lighter plush.

Short pile carpet

Commercial grade carpets and Wilton styles.

Bare floor

Delicate rugs or carpets, floorboards, tiling, laminates, vinyl, etc.

Is there anything else we can help with?

How to carry your Dyson machine

To lift the machine, use the carrying handle on the cyclone top only.

For your safety, do not press the cyclone release catch when carrying your machine.

Is there anything else we can help with?

Locating the serial number

The serial number is on the Main body of your machine, behind the clear bin.

Remove the clear bin to find the serial number.

Is there anything else we can help with?

How to vacuum the stairs

Always work with the machine at the bottom of the stairs. The hose should stretch to the top of the stairs.

Lift up the wand cap and pull the metal tube from inside the wand until it locks into place and comes away from the machine.

To separate the Wand from the hose press the release button located on the Wand handle and pull the hose and Wand apart.

Attach the tool to the end of the Wand or hose, ensuring it clicks into place.

Is there anything else we can help with?

How to attach the Wand, hose and accessories

Lift up the Wand cap and pull the metal tube from inside the Wand until it locks into place and comes away from the machine.

To separate the Wand from the hose press the release button located on the Wand handle and pull the hose and Wand apart.

Attach the tool to the end of the Wand or hose, ensuring it clicks into place.

Is there anything else we can help with?

How to empty the bin

To ensure your machine continues to clean effectively, the bin must be emptied as soon as the dust reaches the MAX mark.

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the center of the clear bin base to close before placing back on the machine.

Is there anything else we can help with?