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Dyson DC20 All Floors

Let's get your machine working.

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Please select the appropriate option

Serial number location

The serial number can be found on the rating plate, underneath the machine, between the two wheels (eg: 111-UK-A11111).

Alternatively, you may find it on the main body behind the clear bin.

Is there anything else we can help you with?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Please select the appropriate option

How to clean the clear bin and cyclone assembly

Remove the bin and cyclone assembly by pressing the release catch.

Separate the clear bin from the cyclone by pressing the catch located on the front of the bin assembly.

Using a dry cloth wipe the shroud assembly.

WARNING: Do not wash the cyclone assembly.

Is there anything else we can help you with?

How to empty the clear bin

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Separate the clear bin and cyclone top by pressing the bin catch on the cyclone top.

Empty the contents of the clear bin into a plastic bin bag or dustbin.

Is there anything else we can help you with?

Wash the filter

Please follow the steps in the video.

Is there anything else we can help you with?

How to wash the filter assembly

Remove the cyclone and bin assembly from the machine and open the filter release catch.

Remove the filter from the machine.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Image showing how to wash the filter.

Leave to dry in a warm place for 24 hours.

WARNING: Do not dry in a tumble dryer, microwave, oven or near a naked flame.

Once fully dry replace the filter and ensure the filter cover is closed.

Reassemble the machine

Is there anything else we can help you with?

Please select the appropriate option

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But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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When did the machine last have power?

Wash the filter

Has washing the filter resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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But our Customer Support Team will be able to solve your problem.

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How to wash the filter assembly

Remove the cyclone and bin assembly from the machine and open the filter release catch.

Remove the filter from the machine.

Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).

Image showing how to wash the filter.

Leave to dry in a warm place for 24 hours. Do not dry in a tumble dryer, microwave, oven or near a naked flame.

Once fully dry replace the filter and ensure the filter cover is closed.

Reassemble the machine

Has washing the filter resolved the problem?

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?

Check hose inlet

Remove the hose from the hose inlet and the front of the machine.

Place your hand over the hose inlet and test the suction.

Is the suction at the inlet strong or weak?

Remove the filter and test the suction

Remove the cyclone and bin from the main body of the machine and remove the filter assembly.

Replace the bin, turn the machine on and test the suction from the hose inlet

Is the suction from the inlet strong or weak?

Wash the filter

With the bin removed, open the filter housing catch.

Has washing the filter resolved the problem?

How to wash the filter assembly

Remove the cyclone and bin assembly from the machine and open the filter release catch.

Remove the filter from the machine.

Wash the filter in cold water only. (Please do not use detergent, do not wash in a dishwasher or washing machine).

Image showing how to wash the filter.

Leave to dry in a warm place for 24 hours. Do not dry in a tumble dryer, microwave, oven or near a naked flame.

Once fully dry replace the filter and ensure the filter cover is closed.

Reassemble the machine

Has washing the filter resolved the problem?

Checking the cyclone, bin and duct seal

Remove the cyclone from the machine and check the seal on the main body of the machine.

Seperate the cyclone assembly from the clear bin.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.

Clean the cyclone of dust and debris using a cloth or brush tool.

Check through the middle of the cyclone for any blockages and remove as neccessary.

Reassemble and test machine.

Has checking the bin, cyclone and duct seal resolved the problem?

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

Checking the hose, wand and extension tube

Remove the hose assembly from the wand handle assembly by pressing the release clip.

Check the hose for blockages by placing a coin through the hose assembly. If the coin does not appear the other side this will indicate that the hose is blocked.

Disconnect the wand handle from the extension tube and check the extension tube for blockages.

Rebuild the machine and test the suction from the extension tube.

Has checking the machine for blockages resolved the issue?

Checking the cyclone, bin and duct seal

Remove the cyclone from the machine and check the seal on the main body of the machine.

Seperate the cyclone assembly from the clear bin.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.

Clean the cyclone of dust and debris using a cloth or brush tool.

Check through the middle of the cyclone for any blockages and remove as neccessary.

Reassemble and test machine.

Has checking the bin, cyclone and duct seal resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Check bleed valve for blockages and remove as necessary.

Has checking the floor tool resolved the issue?

Checking the machine for blockages

Although the suction seemed to be strong from the extension tube, there appears to be no fault with the floor tool. We therefore recommend that the rest of the machine should be checked.

Remove the hose assembly from the wand handle assembly by pressing the release clip.

Check the hose for blockages by placing a coin through the hose assembly. If the coin does not appear the other side this will indicate that the hose is blocked.

Disconnect the wand handle from the extension tube and check the extension tube for blockages.

Has checking the machine for blockages resolved the issue?

Check hose inlet

Remove the hose from the hose inlet and the front of the machine.

Place your hand over the hose inlet and test the suction.

Is the suction at the inlet strong or weak?

Checking the turbine head for blockages

Slide back the soleplate catch and undo the 2 soleplate fasteners and remove the soleplate from the turbine head.

Remove the brushbars and clear any hair, thread and debris.

Check both of the metal shafts for blockages and ensure they rotate freely by hand.

Check the outside surface of the plunger for fluff and debris and remove if necessary.

Replace the two brushbars and refit the 2 soleplate fasteners.

Has checking the turbine head resolved the issue?

Is the turbine head brushbar spinning?

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But our Customer Support Team will be able to solve your problem.

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Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Has checking the floor tool resolved the issue?

Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Has checking the floor tool resolved the issue?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

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The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Image shows which button is the power button.

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Apologies. We can’t help you online.

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Clean the clear bin and the cyclone

Empty the clear bin by pressing the catch on the front, pull the bin away from the cyclone assembly.

Using a dry cloth or combination tool clean the shroud assembly.

Clean the clear bin with cold water only.

WARNING: Do not use any detergents or polishes on the bin.

Has cleaning the shroud and clear bin resolved the issue?

Has this resolved the issue?

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If the machine is spitting out dust, this could indicate a blockage in the machine. Please proceed to the next step.

Please select an appropriate option

Checking the hose, wand and extension tube

Remove the hose assembly from the wand handle assembly by pressing the release clip.

Check the hose for blockages by placing a coin through the hose assembly. If the coin does not appear the other side this will indicate that the hose is blocked.

Disconnect the wand handle from the extension tube and check the extension tube for blockages.

Check the suction from the hose inlet.

Is the suction strong or weak?

Removing the filter

With the bin removed, pull the filter out from the top of the cyclone assembly.

Replace the bin assembly and check the suction from the hose inlet inlet.

Is the suction at the inlet strong or weak?

Checking the suction from the exhaust

Remove the cyclone assembly from the machine.

Place your hand over the exhaust located on the main body of the machine.

Is the suction from the exhaust strong or weak?

Checking the seals

Remove the cyclone and bin assembly from the machine and check the exhaust.

Open the bin base assembly and check that the bin base seal is intact

Has checking the seals resolved the issue?

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Checking the cyclone, bin and duct seal

Remove the cyclone from the machine and check the seal on the main body of the machine

Remove the cyclone from the machine and check the seal on the main body of the machine.

Remove any dust or debris from the bin and check the bin seal is not missing or damaged.

Clean the cyclone of dust and debris using a cloth or brush tool.

  • Check through the middle of the cyclone for any blockages and remove as necessary.

Reassemble and test machine.

Has checking the bin, cyclone and duct seal resolved the problem?

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But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Checking the turbine head for blockages

Slide back the soleplate catch and undo the 2 soleplate fasteners and remove the soleplate from the turbine head

Remove the brushbars and clear any hair, thread and debris

Check both of the metal shafts for blockages and ensure they rotate freely by hand

Inspect the duct on the underside of the turbine head for blockages and remove if necessary

Check the outside surface of the plunger for fluff and debris and remove if necessary

Replace the two brushbars and refit the 2 soleplate fasteners

Has checking the turbine head resolved the issue?

Check hose inlet

Remove the hose from the hose inlet and the front of the machine.

Place your hand over the hose inlet and test the suction.

Is the suction at the inlet strong or weak?

Checking the hose, wand and extension tube

Remove the hose assembly from the wand handle assembly by pressing the release clip

Check the hose for blockages by placing a coin through the hose assembly. If the coin does not appear the other side this will indicate that the hose is blocked.

Disconnect the wand handle from the extension tube and check the extension tube for blockages

Rebuild the machine and test the suction from the extension tube.

Has checking for blockages resolved the issue?

Mini Flat Out tool difficult to push

Check the red tabs on the underneath of the Mini Flat Out tool.

Slide both of the tabs into the open position.

Image showing how to check for blockages in the cleaner head.

Has checking the tool resolved the problem?

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Call us on 1-877-397-6622

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Apologies. We can’t help you online.

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Call us on 1-877-397-6622

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Test the suction from the extension tube

A rattling noise can indicate that there is something stuck in the machine.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Please select the appropriate option

Checking the floor tool

To use the floor tool on carpet the brushes must be in the up position.

Image shows how to adjust the cleaner head for use on carpet.

To use the floor tool on hard flooring, the brushes must be in the down position

Image shows how to adjust the cleaner head for use on hardfloor.

Has checking the floor tool settings resolved the problem?

The model shown may vary from the product selected but the process remains the same.

Check the floor tool for blockages and damage

Fully remove the floor tool from the machine.

Image showing you removal of the floor tool.

Check both inlets for blockages and remove as necessary.

Image shows checking the cleaner head for blockages.

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?

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But our Customer Support Team will be able to solve your problem.

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Checking the floor tool

To use the floor tool on carpet the brushes must be in the up position.

To use the floor tool on hard flooring, the brushes must be in the down position.

Check both openings for blockages and remove as neccessary.

Max mode:

  • The ‘suction control’ has 2 settings: ‘Powerful Suction’ shown by the dot, and ‘Maximum Suction’ shown by the word MAX.
  • When the ‘maximum suction’ setting is enabled, an additional flexible rubber seal underneath the floor tool is lowered, sealing any gaps in the solelpate and creating a seal to the floor.

Reassemble and test machine.

Has checking the floor tool resolved the problem?

The model shown may vary from the product selected but the process remains the same.

Check the floor tool for blockages and damage

Fully remove the floor tool from the machine.

Image showing you removal of the floor tool.

Check both inlets for blockages and remove as necessary.

Image shows checking the cleaner head for blockages.

Checking the machine for blockages

Checking the floortool openings.

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Image shows how to check for blockages in the cleaner head.

Check the extension tube, wand handle and hose for blockages

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Image shows how to remove the extension tube from the wand handle.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Image showing checks of wand handle, extension tube and hose for blockages.

Remove the bin from the canister.

Image shows how to remove the bin from the machine.

Check the lower duct

Use a Phillips head screwdriver to remove the covering for the lower hose.

Image shows removal of the Y-Plate to access the lower duct hose.

Remove the tube from the canister.

Image shows how to remove part of the lower duct hose.

Check the lower duct for blockages and remove.

Image shows checks of the lower duct hose for blockages.

Reattach the hose and cover.

Image shows replacement of the Y-plate.

Has checking the machine for blockages resolved the issue?

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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How to wash the filter

With the bin removed, open the filter housing catch.

Image shows removal of the filter from the cyclone.

Run cold water though the open of the fitler for approximately for 10 seconds.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Turn the filter upside down and tap 10 times.

Repeat until clean.

Image shows you how to wash the filter.

Leave filter to dry in a warm place until filter is completely dry.

WARNING: Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Image showing you to leave the filter to dry for 24 hours.

Has washing the filter resolved the issue?

Which area is causing the problem?

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Check the floor tool wheels

Remove the floor tool.

Clear the wheels and castors of any hair or fibres.

Check that the wheels turn freely and are free from damage.

Has checking the floor tool resolved the issue?

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But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check hose inlet

If your machine is making a whistling noise, this indicates that there is a blockage or a damaged or missing seal.

Remove the hose from the hose inlet on the front of the machine.

Image shows removal of the hose.

Place your hand over the hose inlet and test the suction.

Image showing checks up the hose inlet for blockages.

Is the suction strong or weaker than usual?

Check hose, Wand handle and extension tube

Ensure that the extension tube is fully extended.

Separate the wand handle from the hose and extension tube.

Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.

Image showing you to look down the extension tube, wand handle and hose for blockages.

Has checking the hose, wand handle and extension tube resolved the problem?

Check the Turbine head

Slide back the soleplate catch and undo the two soleplate fasteners.

Image showing the yellow fasteners on the bottom of the cleaner head being undone, turn anti-clockwise to undo the two fasteners.

Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Image shows the brush bar being removed from the cleaner head and any debris cut away.

Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.

Image shows the cleaner head being checked for blockages, check the underneath and side openings.

When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.

Image shows the brush bar being refit into the cleaner head, the end cap must be twisted clockwise to the locked position.

Rebuild and test the machine.

Is the Brush bar spinning?

Has this resolved the problem?

Check duct, bin and cyclone

Turn the power off and unplug the machine.

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Image showing how to remove the bin from the machine.

Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

Check the hose inlet and exhaust pipe for any blockages and remove as necessary.

Image shows the machine with the bin removed.

Check the cyclone top and bin entry for blockages and remove as necessary.

Image shows where to check for blockage on the cyclone.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image shows how to empty the bin.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Image shows the removal of the clear plastic bin from the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Reassemble and test machine.

Has this resolved the problem?

Wash the filter

Please follow the steps in the video to wash the filter.

For a step by step guide, please select step by step.

Has washing the filter resolved the problem?

Wash the filter

Undo the fastener alongside the wheel with a coin.

Image showing how to remove the filter from the machine.

Open the filter cover and remove the filter.

Wash the filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed under cold running water.

Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.

Image showing you to leave the filter to dry for 24 hours.

Has washing the filter resolved the problem?

Continue with checks

The Brush bar should spin if the suction is strong, so please continue with the performance checks.

If the suction is strong and the Brush bar still doesn't spin, this issue can be resolved by ordering a replacement Turbine head.

Please select the appropriate option

Check duct, bin and cyclone

Turn the power off and unplug the machine.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Image showing how to remove the bin from the machine.

Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

Image shows the machine with the bin removed.

Check the hose inlet and exhaust pipe for any blockages and remove as necessary.

Check the cyclone top and bin entry for blockages and remove as necessary.

Image shows where to check for blockage on the cyclone.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image shows how to empty the bin.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Image shows the removal of the clear plastic bin from the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

If any parts are missing or damaged select 'part broken'.

Reassemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Check the Dual mode floor tool

Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.

Image showing how to check for blockages in the cleaner head.

Test the Dual mode floor tool on the machine.

Has this resolved the problem?

Check the contact head

Check the base and opening of the contact head for blockages and remove as necessary.

Image showing how to check for blockages in the cleaner head.

Test the contact head on the machine.

Has this resolved the problem?

Check duct, bin and cyclone

Turn the power off and unplug the machine.

Press the release catch on the cyclone assembly and remove the cyclone and clear bin from the machine.

Image showing how to remove the bin from the machine.

Check the duct

Check the seals located on the hose inlet and exhaust pipe are not missing or damaged.

Image shows the machine with the bin removed.

Check the hose inlet and exhaust pipe for any blockages and remove as necessary.

Check the cyclone top and bin entry for blockages and remove as necessary.

Image shows where to check for blockage on the cyclone.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image shows how to empty the bin.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Image shows the removal of the clear plastic bin from the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone and bin seals are not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Reassemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Check hose, Wand handle and extension tube

Ensure that the extension tube is fully extended.

Separate the wand handle from the hose and extension tube.

Check inside the Wand handle and along the length of the hose and extension tube for blockages and remove as necessary.

Image showing you to look down the extension tube, wand handle and hose for blockages.

Has checking the hose, wand handle and extension tube resolved the problem?

Check the Dual mode floor tool

Check the base and connector of the Dual mode floor tool for blockages and remove as necessary.

Image showing how to check for blockages in the cleaner head.

Test the Dual mode floor tool on the machine.

Has this resolved the problem?

Check the contact head

Check the base and opening of the contact head for blockages and remove as necessary.

Image showing how to check for blockages in the cleaner head.

Test the contact head on the machine.

Has checking the floor tool resolved the problem?

Check the Turbine head

Slide back the soleplate catch and undo the two soleplate fasteners.

Image showing the yellow fasteners on the bottom of the cleaner head being undone, turn anti-clockwise to undo the two fasteners.

Remove the soleplate and Brush bars from the Turbine head, clearing any thread and debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Image shows the brush bar being removed from the cleaner head and any debris cut away.

Check the underside of the Turbine head and the outside surface of the plunger for fluff and debris and remove as necessary. The plunger must be in the 'out' position for the Brush bar to spin.

Image shows the cleaner head being checked for blockages, check the underneath and side openings.

When replacing the Brush bars please ensure that both the arrows on the Brush bars are pointing in the same direction towards the wheels on the Turbine head.

Image shows the brush bar being refit into the cleaner head, the end cap must be twisted clockwise to the locked position.

Rebuild and test the Turbine head on the machine.

Is the Brush bar spinning?

Has checking the floor tool resolved the problem?

Continue with checks

The Brush bar should spin if the suction is strong, so please continue with the performance checks.

If the suction is strong and the Brush bar still doesn't spin, this issue can be resolved by ordering a replacement Turbine head.

Please select the appropriate option

Wash the filter

Turn the power off and unplug the machine.

Lay the machine on its side, and turn the filter release catch in front of the wheel 360° until it clicks.

Open the filter housing and remove the filter as shown.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Leave the filter to dry in a warm place for 24 hours, until completely dry.

Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Replace the filter as shown.

The filter should be washed at least once every 3-6 months.

Has washing the filter resolved the problem?