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Dyson DC24 Multi Floor

Let's get your machine working.

See all steps

Please select the appropriate option

Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Image showing how to separate the bin and the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibers from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

Image showing where to check on the cyclone for blockages.

Once the parts are completely dry, reassemble and test the machine.

Is there anything else we can help with?

Please select the appropriate option

Turn off the Brush bar

Plug the machine in.

Recline it into the vacuuming position.

Image showing how to recline the machine.

Turn it on and turn the Brush bar off using the grey switch next to the on button.

Image showing how to turn the brush bar on/off.

Has the noise stopped?

Clear the Brush bar

This suggests that there is a blockage in the machine.

Turn off and unplug the machine.

Lay the machine on its back.

Image showing to lay the machine down.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

Image showing how to remove the c-clip from the cleaner head.

Using a coin, undo the end cap and remove the Brush bar.

Image showing how to unlock the brush bar end cap.

Carefully cut away any hair or fibers using scissors.

Image showing how to remove a blockage from the brush bar.

Check the Brush bar and end cap for signs of damage.

Image showing how the remove a blockage from the brush bar.

Refit the Brush bar

Refit the Brush bar and end cap.

Locate the end of the Brush bar that has a small screw in the center. Place the end cap on this end.

Image showing how to place the end cap back onto the brush bar.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

Image showing how to reassemble the cleaner head and c-clip back together.

Turn on and test the machine.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 917390-02

Replacement brush bar for your Dyson vacuum cleaner.

$22.99

Brush bar

Brush bar

Part no. 917390-02

Replacement brush bar for your Dyson vacuum cleaner.

$22.99

$22.99

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Remove the post-filter

Recline the machine and lay it on its back.

Image showing to lay the machine down.

Press the button on the ball and remove the post-filter cover.

Image showing the release button for the post filter.

Press the release catch on the filter and pull it out of the ball.

Image showing how to remove the post filter cover from the machine.

Check the housing for any debris and remove as necessary.

Please follow the next step.

Refit the filter

Place the filter back in the ball.

Image showing how to place the filter and filter cover back onto the machine.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Has this resolved the problem?

Remove the post-filter

Recline the machine and lay it on its back.

Image showing how to recline the machine.

Press the button on the ball and remove the post-filter cover.

Image showing the release button for the post filter.

Press the release catch on the filter and pull it out of the ball.

Image showing how to remove the post filter cover from the machine.

Check the housing for any debris and remove as necessary.

Please follow the next step.

Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.

Image showing how to stand the machine upright.

Is the whistle still present with the cyclone removed?

Do not pick up any dust while the filters are removed.

Remove the post-filter

Recline the machine and lay it on its back.

Image showing to lay the machine down.

Press the button on the ball and remove the post-filter cover.

Image showing the release button for the post filter.

Press the release catch on the filter.

Image showing how to remove the post filter cover from the machine.

Pull filter out of the ball.

Image showing to remove the post filter from the ball of the machine.

Turn the machine on.

Is the whistle still present with the post-filter removed?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Refit the filter

Refit the filter ensuring it sits flush against the inside of the ball.

Image showing how to place the filter and filter cover back onto the machine.

Turn the machine on.

Has this resolved the problem?

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

$35.99

Post filter

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

$35.99

Currently out of stock.

$35.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Where have you noticed the drop in performance?

Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Image showing how to recline the machine.

Check the Brush bar through the window at the front of the Cleaner head.

Image showing how to check the brush bar is spinning.

Switch off and unplug the machine before proceeding.

Check inlet suction

Place foot on stabilizer pedal to recline machine into the vacuuming position. Lay the machine on its back.

Image showing how to recline the machine.

Carefully use a flat head screwdriver to remove the C-clip.

Image showing how to remove the c-clip from the cleaner head.

Pull the Cleaner head away from the vacuum's Main body.

Image showing to pull the cleaner head away from the machine.

Switch the machine on.

Place your hand over the opening and test the suction.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Switch off and unplug the machine before proceeding.

Check the Cleaner head

Using a coin, undo the end cap and remove the Brush bar.

Image showing how to unlock the brush bar end cap.

Carefully cut away any hair or fibers using scissors.

Image showing how to remove a blockage from the brush bar.

Check the Brush bar and end cap for signs of damage.

Image showing how the remove a blockage from the brush bar.

Check the opening on the Cleaner head for blockages and remove as necessary.

Image showing where to check the cleaner head for signs of blockage or damage.

Refit the Brush bar

Locate the end of the Brush bar that has a small screw in the center. Place the end cap on this end.

Image showing how to place the end cap back onto the brush bar.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

Image showing how to reassemble the cleaner head and c-clip back together.

Turn on and test the machine.

Has this resolved the problem?

Check the lower duct hose

Turn off and unplug the machine.

Place foot on stabilizer pedal to recline machine into the vacuuming position. Lay the machine on its back.

Image showing how to recline the machine.

Pull the flexible lower duct hose away from the rigid pipe.

Image showing the machine reclined and the lower duct hose.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Image showing how to check the hose and lower duct.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.

Position the other end onto the duct closest to the Cleaner head.

Image showing the lower duct hose.

Slowly stand the machine upright until the hose slides into place.

Image showing how to stand the machine upright.

Has this resolved the problem?

You might need a replacement part.

It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

$9.99

Lower duct hose

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

$9.99

$9.99

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Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Remove the bin.

Image showing how to remove the bin from your machine.

Check that the teardrop-shaped piece of clear plastic is in place and moves freely.

This should rotate from one side to the other when the Wand is pulled up and replaced in the machine.

Image showing how to check the change over valve for a blockage.

Check the rectangular inlet for blockages and remove as necessary.

Image shows to check the inlet on the machine.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

Image showing how to check the change over valve for a blockage.

With the Wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.

Image showing to check the valve hatch.

Has this resolved the problem?

Check bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Image showing the release button to open the base of the bin.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Image showing how to separate the bin and the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Image showing where to check on the cyclone for blockages.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibers from the cyclone shroud.

Reassemble and test the machine.

Has this resolved the problem?

Wash the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

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5/5 Excellent

Wash the filters

Remove the clear bin and cyclone from the machine by pressing the cyclone release catch.

Remove the pre-filter

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

Image showing how to remove the pre-filter.

Remove the post-filter

To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.

Image showing how to remove the post filter cover from the machine.

Wash both filters in cold water only (Please do not use detergent, do not wash in a dishwasher or washing machine).

Repeat the steps until the water runs clear.

Image showing how to wash the filter.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.

Image showing how to wash the filter.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Reassemble the machine

Replace filters and test machine.

Has washing the filters resolved the problem?

Only remove the lower duct hose if you are confident you can refit it.

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on its back.

Image showing to lay the machine down.

Pull the flexible lower duct hose away from the rigid pipe.

Image showing the machine reclined and the lower duct hose.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Image showing how to check the hose and lower duct.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.

Position the other end onto the duct closest to the Cleaner head.

Image showing the lower duct hose.

Slowly stand the machine upright until the hose slides into place.

Image showing how to stand the machine upright.

Has this resolved the problem?

Check for reset switch

Stand at the front of the machine with the Cleaner head at your feet.

Image showing to check if the machine has a reset switch on the cleaner head.

Check the left side of the Cleaner head for a red reset switch.

Image showing how to reset the brush bar.

Does your machine have a reset switch on the Cleaner head?

Switch off and unplug the machine.

Reset the Brush bar

Please follow the steps in the video.

Turn off and unplug the machine.

Lay the machine on its back.

Image showing to lay the machine down.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

Image showing how to remove the c-clip from the cleaner head.

Using a coin, undo the end cap and remove the Brush bar.

Image showing how to unlock the brush bar end cap.

Carefully cut away any hair or fibers using scissors.

Image showing how to remove a blockage from the brush bar.

Check the Brush bar and end cap for signs of damage.

Image showing how the remove a blockage from the brush bar.

Check the opening on the Cleaner head for blockages and remove as necessary.

Image showing where to check the cleaner head for signs of blockage or damage.

Refit the Brush bar

Locate the end of the Brush bar that has a small screw in the center. Place the end cap on this end.

Image showing how to place the end cap back onto the brush bar.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

Image showing how to reassemble the cleaner head and c-clip back together.

Press the reset button.

Image showing how to reset the brush bar.

Has this resolved the problem?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-11

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Cleaner head

Cleaner head

Part no. 915936-11

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

$142.99

How would you rate our online support?

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5/5 Excellent

Switch off and unplug the machine.

Clear the Brush bar

Turn off and unplug the machine.

Lay the machine on its back.

Image showing to lay the machine down.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

Image showing how to remove the c-clip from the cleaner head.

Using a coin, undo the end cap and remove the Brush bar.

Image showing how to unlock the brush bar end cap.

Carefully cut away any hair or fibers using scissors.

Image showing how to remove a blockage from the brush bar.

Check the Brush bar and end cap for signs of damage.

Image showing where to check the cleaner head for signs of blockage or damage.

Refit the Brush bar

Refit the Brush bar and end cap.

Locate the end of the Brush bar that has a small screw in the center. Place the end cap on this end.

Image showing how to place the end cap back onto the brush bar.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

Image showing how to reassemble the cleaner head and c-clip back together.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clear the Brush bar

Check for blockages

Turn off and unplug the machine.

Lay the machine on its back.

Image showing to lay the machine down.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

Image showing how to remove the c-clip from the cleaner head.

Using a coin, undo the end cap and remove the Brush bar.

Image showing how to unlock the brush bar end cap.

Carefully cut away any hair or fibers using scissors.

Image showing how to remove a blockage from the brush bar.

Check the Brush bar and end cap for signs of damage.

Image showing how the remove a blockage from the brush bar.

Replace the Brush bar

Refit the Brush bar and end cap.

Locate the end of the Brush bar that has a small screw in the center. Place the end cap on this end.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

Image showing how to reassemble the cleaner head and c-clip back together.

Has clearing the Brush bar resolved the problem?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-11

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Cleaner head

Cleaner head

Part no. 915936-11

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

$142.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the hose suction

There will be no suction from the Wand while it is attached to the machine or if the vacuum is reclined.

To use the Wand, pull the handle upwards until it clicks into place.

Image showing the extend the wand.

Press the button at the base of the Wand (above the machine's on switch) to release it from the vacuum.

Image showing how to release the wand from the machine.

Remove the Wand and test the suction from the hose.

Image showing how to test the suction of the hose.

Is the suction from the hose strong or weaker than usual?

Check the Wand

Look through the Wand and remove any blockages.

Check the Wand for damage.

Has this resolved the problem?

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$35.99

Wand

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$35.99

$35.99

How would you rate our online support?

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Check the hose

Remove the bin from the machine.

Press the release hose release catch just below the visible portion of the hose and pull the hose up, off the rear of the vacuum.

Image showing how to remove the hose from the machine.

Check the hose for any holes or tears and remove any blockages.

Image showing where to check for damage on the hose.

Reassemble and test machine.

Has this resolved the problem?

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

$35.99

Hose

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

$35.99

$35.99

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on its back.

Image showing to lay the machine down.

Pull the flexible lower duct hose away from the rigid pipe.

Image showing the machine reclined and the lower duct hose.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Image showing how to check the hose and lower duct.

Refit the lower duct hose

Please follow the steps in the video.

Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.

Image showing the machine reclined and the lower duct hose.

Position the other end onto the duct closest to the Cleaner head.

Image showing the lower duct hose.

Slowly stand the machine upright until the hose slides into place.

Image showing how to stand the machine upright.

Has this resolved the problem?

Any non-domestic use may adversely affect the filter performance such as vacuuming up builders dust.

Wash the filters and check for blockages

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down. Remember to turn the power off and unplug the machine before you check the filters and look for blockages prior to re-starting the machine.

Please follow the appropriate routes to wash the filters and check for blockages.

Wash the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the bin

Remove the clear bin from your machine by pressing the cyclone release catch as shown.

Remove the pre-filter

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

Image showing how to remove the pre-filter.

Remove the post-filter

To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.

Image showing how to remove the post filter cover from the machine.

Wash the filters

Wash both filters in cold water only (Please do not use detergent, do not wash in a dishwasher or washing machine).

Repeat the steps until the water runs clear.

Image showing how to wash the filter.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.

Image showing how to wash the filter.

Dry filters

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Reassemble the machine

Replace filters and test machine.

Has washing the filters resolved the problem?

The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check for reset switch

Stand at the front of the machine with the Cleaner head at your feet.

Image showing to check if the machine has a reset switch on the cleaner head.

Check the left side of the Cleaner head for a red reset switch.

Image showing how to reset the brush bar.

Does your machine have a reset switch on the Cleaner head?

Reset the Brush bar

Please follow the steps in the video.

Turn off and unplug the machine.

Lay the machine on its back.

Image showing to lay the machine down.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

Image showing how to remove the c-clip from the cleaner head.

Using a coin, undo the end cap and remove the Brush bar.

Image showing how to unlock the brush bar end cap.

Carefully cut away any hair or fibers using scissors.

Image showing how to remove a blockage from the brush bar.

Check the Brush bar and end cap for signs of damage.

Image showing how the remove a blockage from the brush bar.

Check the opening on the Cleaner head for blockages and remove as necessary.

Image showing where to check the cleaner head for signs of blockage or damage.

Refit the Brush bar

Locate the end of the Brush bar that has a small screw in the center. Place the end cap on this end.

Image showing how to place the end cap back onto the brush bar.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

Image showing how to reassemble the cleaner head and c-clip back together.

Press the reset button.

Image showing how to reset the brush bar.

Has this resolved the problem?

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 917390-02

Replacement brush bar for your Dyson vacuum cleaner.

$22.99

Brush bar

Brush bar

Part no. 917390-02

Replacement brush bar for your Dyson vacuum cleaner.

$22.99

$22.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clear the Brush bar

Turn off and unplug the machine.

Lay the machine on its back.

Image showing to lay the machine down.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

Image showing how to remove the c-clip from the cleaner head.

Using a coin, undo the end cap and remove the Brush bar.

Image showing how to unlock the brush bar end cap.

Carefully cut away any hair or fibers using scissors.

Image showing how to remove a blockage from the brush bar.

Check the Brush bar and end cap for signs of damage.

Image showing where to check the cleaner head for signs of blockage or damage.

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Which area isn't providing the performance you'd expect?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Check the bin and cyclone

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image showing how to remove the bin from your machine.

Press the button again to open the bin base.

Image showing the release button to open the base of the bin.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Image showing how to separate the bin and the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibers from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

Image showing where to check on the cyclone for blockages.

Once the parts are completely dry, reassemble and test the machine.

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You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 914699-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

Bin

Bin

Part no. 914699-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

$35.99

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You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 914361-01

Two tools in one, for versatile cleaning around the home.

$10.99

Combination tool

Combination tool

Part no. 914361-01

Two tools in one, for versatile cleaning around the home.

$10.99

$10.99

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You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 914698-01

Replacement cyclone for your Dyson vacuum cleaner.

$91.19

Cyclone

Cyclone

Part no. 914698-01

Replacement cyclone for your Dyson vacuum cleaner.

$91.19

$91.19

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You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

$35.99

Hose

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

$35.99

$35.99

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You might need a replacement part.

It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

$9.99

Lower duct hose

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

$9.99

$9.99

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You might need a replacement part.

It looks like the Pre-filter is not working. You can solve this by ordering a new one below.

Pre-filter

Part no. 919777-02

Replacement pre-filter for your Dyson vacuum cleaner.

$14.99

Pre-filter

Pre-filter

Part no. 919777-02

Replacement pre-filter for your Dyson vacuum cleaner.

$14.99

$14.99

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You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 915100-02

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

Stair tool

Part no. 915100-02

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

$10.99

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You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$35.99

Wand

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$35.99

$35.99

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Hose attachment

Check that the valve hatch at the base of the machine is clear of any blockages.

Push the hose down into the slot.

Image showing how to reconnect the hose to the machine.

There will be an audible click once it is securely attached.

Wand attachment

The Wand must be turned upside down to lock into the hose.

Image showing how to connect the wand hose and tool.

There will be an audible click once they are securely attached.

Has this resolved the problem?

Check for damage

Check the end of the Wand for signs of damage.

Check the length of the hose for tears and the cuffs for cracks.

Image showing where to check for damage on the hose.

Ensure the button on the hose cuff is in place and springs back when pressed.

Image showing the release catch on the hose.

Check that the slot at the rear of the machine is not damaged.

Image showing to check the rear of machine for blockages.

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

$35.99

Hose

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

$35.99

$35.99

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You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$35.99

Wand

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$35.99

$35.99

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Check for reset switch

Stand at the front of the machine with the Cleaner head at your feet.

Image showing to check if the machine has a reset switch on the cleaner head.

Check the left side of the Cleaner head for a red reset switch.

Image showing how to reset the brush bar.

Does your machine have a reset switch on the Cleaner head?

Release the catch by hand

Remove the bin from the machine by pressing the red Bin release button located on the handle of the bin and cyclone.

Pull the clear plastic catch on the base away from the bin.

Image showing the cyclone and bin.

Open the bin base and tip away the contents.

Press the bin release button on the cyclone handle.

Image showing the release button to open the base of the bin.

Does the red rod slide up and down freely?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 914699-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

Bin

Bin

Part no. 914699-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

$35.99

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Check the Brush bar

Plug in and switch on the machine.

Image showing how to check the brush bar is spinning.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Is the Brush bar spinning?

Check for reset switch

Stand at the front of the machine with the Cleaner head at your feet.

Image showing to check if the machine has a reset switch on the cleaner head.

Check the left side of the Cleaner head for a red reset switch.

Image showing how to reset the brush bar.

Does your machine's Cleaner head have a reset switch?

Check the post-filter

The post-filter may have slipped out of place.

Recline the machine and lay it on its back.

Press the button on the ball and remove the post-filter cover.

Press the release catch on the filter and pull it out of the ball.

Please follow the next step.

Refit the filter

Place the filter back in the ball.

Image showing how to place the filter and filter cover back onto the machine.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Has this resolved the problem?

Check the post-filter

The post-filter may have slipped out of place.

Recline the machine and lay it on its back.

Image showing how to recline the machine.

Press the button on the ball and remove the post-filter cover.

Image showing the release button for the post filter.

Press the release catch on the filter and pull it out of the ball.

Image showing how to remove the post filter cover from the machine.

Refit the filter

Place the filter back in the ball.

Image showing how to place the filter and filter cover back onto the machine.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Has this resolved the problem?

Where were the sparks or smoke seen?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-11

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Cleaner head

Cleaner head

Part no. 915936-11

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

$142.99

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Blockage issue

This suggests that there is a blockage somewhere in the machine.

Clear the Brush bar

Turn off and unplug the machine.

Lay the machine on its back.

Image showing to lay the machine down.

Taking care, use a flat head screwdriver to remove the C-clip and pull the Cleaner head away from the vacuum's Main body.

Image showing how to remove the c-clip from the cleaner head.

Using a coin, undo the end cap and remove the Brush bar.

Image showing how to unlock the brush bar end cap.

Carefully cut away any hair or fibers from the Brush bar.

Image showing how to remove a blockage from the brush bar.

Check the Brush bar and end cap for signs of damage.

Image showing where to check the cleaner head for signs of blockage or damage.

Refit the Brush bar

Locate the end of the Brush bar that has a small screw in the center. Place the end cap on this end.

Image showing how to place the end cap back onto the brush bar.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Place the C-clip onto the Cleaner head and push the head onto the machine until it clicks.

Image showing how to reassemble the cleaner head and c-clip back together.

Has this resolved the problem?

Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Remove the bin.

Check that the teardrop-shaped piece of clear plastic is in place and moves freely.

This should rotate from one side to the other as the machine is reclined and returned to the upright position.

Image showing how to check the change over valve for a blockage.

Check the rectangular inlet for blockages and remove as necessary.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

Image shows to check the inlet on the machine.

With the Wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.

Image showing to check the valve hatch.

Has this resolved the problem?

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Check the post-filter

The post-filter may have slipped out of place.

Recline the machine and lay it on its back.

Image showing to lay the machine down.

Press the button on the ball and remove the post-filter cover.

Image showing the release button for the post filter.

Press the release catch on the filter and pull it out of the ball.

Image showing how to remove the post filter cover from the machine.

Refit the filter

Place the filter back in the ball.

Image showing how to place the filter and filter cover back onto the machine.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Has this resolved the problem?

Has a filter been sent within the last three months?

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But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

$35.99

Post filter

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

$35.99

Currently out of stock.

$35.99

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