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Repairs and servicing information

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Please see our Accessibility Statement for more information.

If your Dyson machine isn’t working properly, please visit our Troubleshooting page where we may be able to help you fix it.

Your Dyson vacuum cleaner is designed to give you many years of excellent performance.

If your Dyson is not working to expectation, please call customer care at 1-877-397-6622 or email service@dysoncanada.ca to help troubleshoot and resolve the issue. 

If we are unable to fix your Dyson through troubleshooting, we will arrange for a repair to be completed by an authorized Dyson repair centre.

You will be provided with a work order number and referred to your nearest authorized Dyson repair centre. If a repair centre is not in your local area, we will arrange to ship your machine to one of our main repair hubs.

Dyson Customer Care is available 6 days a week:

Monday to Friday: 8am – 7pm EST

Saturday: 9am- 5pm EST 

Service prices

If your Dyson is within warranty and requires a repair, we will do so free of charge.

If your Dyson is no longer in warranty, or deemed to be requiring repairs for damage beyond regular residential use, service prices are as follows:

Uprights or canisters:

Including motor $166 + tax

Excluding motor $142 + tax

The service includes labour and spare parts where required. Repair service is guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Authorized Repair Centres

Dyson Canada works with a network of authorized repair centres across Canada. These technicians have been trained on Dyson products and are the only 3rd party dealers with direct access to genuine Dyson parts.  Taking your Dyson to an unauthorized repair centre can void your warranty. Always be sure to call customer care to book your work order and be referred to an authorized repair centre.  

Machines not included

Please note we are no longer able to service, repair or supply parts for the following Dyson machines:

  • DC07 all models
  • DC14 all models
  • DC15 all models
  • DC17 all models

If you own any of these machines, we would be happy to offer you a discount on a new Dyson machine. Please call us at 1877-397-6622 to discuss our latest models.

Cordless models and all environmental and personal care machines are repaired through our customer service department. 

Buying Dyson Products

You can buy spares and accessories for most Dyson products on our Replacement parts page