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Help and support for your Dyson V11™ vacuum Dyson V11 Torque Drive

Activate your warranty

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Different components of the Dyson V11™ vacuum

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Woman placing Dyson V11™ vacuum into wall charging dock

Fully charge before first use

It's important to fully charge your new machine before using it for the first time, and after every clean. This is because the battery and monitoring system's algorithm 'learns' over time, and fully charging your machine helps it to more accurately calculate and display remaining run time.

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How to use your machine

Understanding the three cleaning modes

High Torque cleaner head moving from hard floor to carpet

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Auto/Med mode

The optimum balance of power and run time. Intelligently adapts suction power between carpets and hard floors. Auto mode is replaced by Med mode when you're not using the High Torque cleaner head.

Stubborn dirt brush tool cleaning carpet

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Boost mode

Twice the suction of any other cord-free vacuum.¹ Designed for intensive cleaning on ground-in dirt. Up to five minutes of run time. 

High Torque cleaner head picking up debris from wooden floor

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Eco mode

Maximum run time for longer cleans all around your home.

¹Tested at the cleaner head to ASTM F558, dust loaded, against cord-free stick market.

Choosing the right tool for the task

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High Torque cleaner head

Automatically adapts to different floor types when your machine is in Auto mode. 

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Soft roller cleaner head

Engineered for hard floors. Sucks up fine dust and large debris simultaneously.

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Mini motorized tool

The motorized brush bar tackles hair and ground-in dirt in tight spaces, like your stairs or car.

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Crevice tool

Tackles dust and allergens in hard-to-reach places, such as gaps and corners.

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Combination tool

Two tools in one, for versatile cleaning. Its stiff nylon bristles are tough enough to remove ground-in dirt.

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Soft dusting brush

Designed for vacuum-assisted dusting. Soft bristles lift dust and allergens from delicate surfaces.

Video about how to maintain your Dyson V11™ vacuum

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Washing the filter

There's a new way to wash the filter. See how to do it quickly and easily.

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Washing the Soft roller cleaner head

You can wash your Soft roller cleaner head's brush bars. See how to do it in our step-by-step guide. 

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Emptying the bin

The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. Watch how to do it. 

Useful tips

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Regularly wash the filter

It's important to wash the filter regularly, to maintain optimum performance. The screen will remind you when it's time to do this. 

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Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

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Setting up your charging dock

You can use the charging dock to store your machine, so it's always ready to go. See how to set it up.

Frequently asked questions

How long does the battery take to fully charge?

A full charge takes up to 4.5 hours. 

Can I leave my vacuum on charge?

The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity. 

Should I fully charge my vacuum after every use?

We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time. 

Does the screen use up the battery?

The LCD screen only uses up to 1.5 watts of power, which won't noticeably impact run time.

Does this machine connect to the Dyson Link app?

Your machine works independently and doesn't connect to the Dyson Link app.

How often should I clean the filter?

The screen on your machine will remind you when it's time to clean the filter. This will usually be around once a month, but may be more frequent if you use your machine heavily.

Why isn't my Dyson V11™ vacuum adapting to different floors?

Your machine will only adapt to different floors when the High Torque cleaner head is attached and it's in Auto mode. Other tools and modes are designed for specific tasks.

What's the difference between Auto mode and Med mode?

Both modes provide the optimal balance of power and run time. Auto mode only works with the High Torque cleaner head to automatically adapt between different floor types. Med mode is displayed instead of Auto mode when all other tools are attached. 

How do I change the screen’s language?

Press and hold the selection button beneath the screen for between 5 and 10 seconds to view the language list. Then press the selection button to scroll through the list. When you reach your preferred language, press and hold the button for between 2 and 4 seconds. If you've selected the wrong language, press and hold the button when the cross is displayed to return to the language list. Or to confirm the language, press the button to scroll to the tick and then press and hold.

What's the switch on the cleaner head for?

You can use the switch on the High Torque cleaner head to further adjust the suction. Slide it towards the '+' for maximum suction for ground-in dirt and large debris on durable floor coverings. And towards the '-' for light dirt on deep pile carpets and delicate floor coverings, such as vinyl and lino. Leave it in the middle for dust and debris on carpets, rugs and hard floors.

The Dyson warranty

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'How to' videos

To help you get the most from your machine. Quick and easy.

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Helpful tips

Tailored reminders that will keep your machine working at its best, for longer.

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Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.

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Expert advice. 6 days a week.

Telephone toll-free, email or live chat. The right advice for your machine, from real Dyson people.

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Free Dyson parts

Replacement parts if something goes wrong during your warranty period.

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Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under warranty.

We don’t stop caring about our machines once they’re yours. Activating your warranty allows us to give you a tailored, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.