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Support for your Dyson Cyclone V10™ Animal Dyson Cyclone V10 Animal

Getting started

Play the video. How to set up your machine.

Setting up your machine

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Please see our Accessibility Statement for more information.

Using your machine

Play the video. How to empty the bin on your machine.

Emptying the bin

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Play the video. Learn how to charge and switch power modes on your machine.

Charging and power modes

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Play the video. How to use the tools.

Using the tools

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

The lights on your machine
Learn about the lights on your machine and what to do if they turn on, or start flashing. 

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Understanding the power modes
Learn about your machine's three power modes, and when to use them.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Setting up the dock
See how to fit the docking station, and recharge your machine.

Maintaining your machine

Play the video. How to wash the filter.

Washing the filter

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Play the video. How to maintain your Dyson machine.

Maintaining your machine

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Flashing filter light
The light flashes intermittently when the filter isn’t fitted correctly, and your machine will stop. See how to refit it, and get your machine running again.   

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Checking for blockages 
If an object becomes lodged, your blockage indicator light will flash, and your machine may stop working. Follow our step-by-step guide to check every part.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Resetting the brush bar
The brush bar is designed to shut off when jammed. Learn how to remove the debris, and reset the brush bar.

Useful tips

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Please see our Accessibility Statement for more information.

Three power modes
Toggle between Suction mode 1 and 2 – and MAX mode, for stronger suction. To change modes, simply slide the control back and forth.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Switch accessories quickly
The Quick-Release tools click into place, and release in moments by simply depressing the release switch.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Secure the charging dock
Leave at least 4ft between the floor and the lowest screw point. Make sure it's within easy reach of a power socket so the cable has some slack.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Shake off any excess water, then leave to dry for at least 24 hours before refitting.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Clean awkward spaces
Remove the wand and connect your chosen tool directly to the inlet pipe to use the vacuum as a handheld.

Why Register? More perks.

Being a Dyson product registered owner has even more perks:

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Exclusive Savings Events

Save 20% during Savings Events, only for Dyson owners.

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Please see our Accessibility Statement for more information.

Free Health Check

Reminders for free preventative maintenance checks at a Dyson Service Center near you.

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Please see our Accessibility Statement for more information.

First to know

Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.

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Please see our Accessibility Statement for more information.

VIP Hotline

Assistance from our U.S.-based team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Reviewer Program

Experience the latest technology in our invitation-only reviewer program.

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Please see our Accessibility Statement for more information.

Machine Information

Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.

Tools to tackle more

Quick-release handheld tool kit

Part No. 967768-01

Four Dyson tools for cleaning every corner of your home and car.

$69.99

Learn more

Quick-release mini soft dusting brush

Part No. 967766-01

Easy dusting. Soft bristles lift dust and allergens from flat surfaces and furniture.

$35.99

Learn more

Up - top tool

Part No. 967762-01

Twists and locks at different angles for effective cleaning in high-up areas of your home.

$24.99

Learn more

Illustrations of various Dyson technology

Solve a problem

Our step-by-step tool helps you get your machine working again.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Frequently asked questions

How often does the filter on this machine need washing?

We recommend that you clean the filter at least once a month. You can find filter maintenance instructions in the machine's User Guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.