Maintaining your machine
Safely store tools
Clip accessories onto the vacuum's tool holster so you've always got them to hand.
Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting
Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
The Dyson warranty
'How to' videos
To help you get the most from your machine. Quick and easy.
Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 6 days a week.
Telephone toll-free, email or live chat. The right advice for your machine, from real Dyson people.
Free Dyson parts
Replacement parts if something goes wrong during your warranty period.
If we can’t repair your machine, we’ll replace it while it's under warranty.
We don’t stop caring about our machines once they’re yours. Activating your warranty allows us to give you a tailored, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.
Dyson groom tool
Part No. 921001-01
Comfortable, mess-free grooming for medium- and long-haired dogs. Fine bristles grab loose hairs, then release them into the bin.
Articulating hard floor tool
Part No. 920019-01
Swivelling brush head with an ultra-slim profile to reach difficult spaces. With soft nylon bristles to remove dust and allergens.
Part No. 917646-01
Twists and locks at different angles for effective cleaning in high-up areas of your home.
Solve a problem
Our step-by-step tool helps you get your machine working again.
Frequently asked questions
How often does the filter on this machine need washing?
We recommend that you clean the filter at least once every four months. You can find filter maintenance instructions in the machine's User Guide.