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Important customer information regarding Coronavirus (Covid-19)

Last updated: 15 April 2020

 

The health and well-being of our customers and staff is our priority during this challenging time. Due to the developing Coronavirus situation, we are taking the protective measure of closing Dyson Demo Stores and Service Centers until further notice.

You can still shop for the latest Dyson technology here at Dysoncanada.ca. Owners can find troubleshooting tips, product manuals and more at our Support Page. For all other inquiries or for additional information, please Contact Us.

Please check the FAQ’s below and keep visiting this page for the most up-to-date information.

Frequently asked questions

Can I still place an order online?

While our stores are closed, we continue to operate in compliance with local and federal health recommendations, ensuring that Dyson technology is available to order here on Dysoncanada.ca and will ship for free.

Will the delivery of my order be affected?

We are experiencing some delivery delays, please allow up to 10 business days for standard delivery and delivery delays of +3 weeks in the West Coast and Prairies.

Can I still return my order as usual?

Due to the ongoing health emergency, we have extended our money-back guarantee. We will be accepting returns that are postmarked by July 6th, 2020 on all purchases made between February 1, 2020 and May 31st, 2020.

If you wish to return any product purchased from Dyson please click on this link and complete our return form. You can also contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.

Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.

If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.

How can I track my order?

Tracking information will be provided if you share your email address when placing your order. 

How can I contact you?

The Dyson customer service team are ready to help you. You can find all the ways to contact us here.