Contact us

Dyson Customer Care is available 6 days a week.

  • Mon - Fri: 8am - 7pm, EST
  • Saturday: 9am - 5pm, EST


Repairs and servicing information

How long will it take for you to service my Dyson vacuum?

Repairs typically can be completed within 7-10 business days.

How do I get my Dyson serviced?

If you feel your Dyson needs service, please contact our toll-free Helpline at 1-877-397-6622, 6 days a week.

Most questions or inquiries can be solved over the phone by one of our Helpline staff.

If it is determined that your vacuum needs to be serviced, the Helpline will arrange to have your unit shipped to Dyson directly for service and shipped directly back to your residence.

Our Helpline operators will be happy to advise you on the service process - please ask if you need clarification.

Can I use my machine abroad?

We would not recommend that you export your current Dyson from Canada for use abroad or attempt to convert it as this will invalidate the Dyson warranty and it would not meet the appropriate legislation.