Contact us

Dyson Customer Care is available 6 days a week.

  • Mon - Fri: 8am - 7pm, EST
  • Saturday: 9am - 5pm, EST
  • Toll free 1-877-397-6622
  • service@dysoncanada.ca
  • Dyson Canada Limited,
    312 Adelaide Street West,
    7th Floor,
    Toronto
    M5V 1R2
 

Order and delivery information

How to place an accessory / part order

Dyson offers a range of genuine accessories and spares that are easy to order.

Please call our toll-free Helpline at 1-877-397-6622, 6 days a week.

All orders incur a $5.99 shipping and handling fee and are shipped via Purolator ground.

Please ensure you have the serial number of your vacuum as well as the date/place of purchase when calling.

Returning an order

If you wish to return an accessory or part ordered from Dyson, please contact our toll-free Helpline at 1-877-397-6622, 6 days a week.

All accessories and parts will be refunded in full within 30 days of purchase. Returns are shipped back to Dyson at customers expense.

How long will my order take to arrive?

You should receive your order within 7-10 business days.

Fitting electrical components

Fitting or adjusting electrical components or mechanical parts should only be attempted by an authorized Dyson Repair Dealer.

As a result we are unable to issue instructions on accessing or fitting electrical components. Likewise, we do not publish service manuals.

If you have any questions or if you feel you require an electrical repair on your vacuum cleaner please contact our toll-free Helpline at 1-877-397-6622, 6 days a week.