Order and delivery information
How to place an accessory / part order
Dyson offers a range of genuine accessories and spares that are easy to order.
Please call our toll-free Helpline at 1-877-397-6622, 6 days a week.
All orders incur a $5.99 shipping and handling fee and are shipped via Purolator ground.
Please ensure you have the serial number of your vacuum as well as the date/place of purchase when calling.
Returning an order
If you wish to return an accessory or part ordered from Dyson, please contact our toll-free Helpline at 1-877-397-6622, 6 days a week.
All accessories and parts will be refunded in full within 30 days of purchase. Returns are shipped back to Dyson at customers expense.
How long will my order take to arrive?
You should receive your order within 7-10 business days.
Fitting electrical components
Fitting or adjusting electrical components or mechanical parts should only be attempted by an authorized Dyson Repair Dealer.
As a result we are unable to issue instructions on accessing or fitting electrical components. Likewise, we do not publish service manuals.
If you have any questions or if you feel you require an electrical repair on your vacuum cleaner please contact our toll-free Helpline at 1-877-397-6622, 6 days a week.