Delivery and Returns:

Free shipping on vacuum cleaners, air treatment technology (fans, fan heaters, humidifiers, purifiers) and Dyson SupersonicTM.

Standard shipping of your Dyson machine is free of charge when ordering from the Dyson Store. We aim to deliver the machine(s) within 4-8 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale

If you need your machine in a hurry, we also offer an expedited shipping option – your order will be delivered within 2 business days. Simply switch to the expedited shipping option in the checkout. 

Estimated delivery times to major cities:

Standard Shipping (free) Expedited Shipping: free for a limited time - usually $ 34.95
To Toronto 4 business days 2 business days
To Ottawa 4 business days 2 business days
To Montreal 4 business days 2 business days
To Quebec 4 business days 2 business days
To Winnipeg 6 business days 2 business days
To Halifax 6 business days 2 business days
To Calgary 7 business days 2 business days
To Saskatoon 7 business days 2 business days
To Vancouver 8 business days 2 business days
To St.John's 8 business days 2 business days

Your machine will be shipped with Purolator. If no one is in when Purolator call, they will leave a card saying that they have tried to deliver your machine. You must then follow the instructions on the card. Dyson will not pay the cost of a redelivery.

Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.

If you have any queries regarding your order, please contact service@dysoncanada.ca.


Spares and accessories deliveries

We aim to deliver your spare or accessory within 4-8 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, which we may not be able to deliver within this timescale.

Spares and accessories will be shipped with Canada Post and incur a $5.99 shipping charge. If you have any queries regarding your order, please contact service@dysoncanada.ca.


30 day money-back guarantee. Hassle free returns.

Buy risk free for 30 days. If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning your merchandise to identify the correct return shipping address and method. Please do not return your item to the Dyson Canada head office. You can email or call:

  • By email to service@dysoncanada.ca or
  • Call Helpline 1-877-397-6622

You must return the goods in their original packaging. Note that if you fail to take reasonable care of the goods we might not be able to accept their return. Otherwise, Dyson will refund the full purchase price to you within 30 days of the receipt of your notice of cancellation. Dyson will pay in advance for the return shipping of any machines.