Contact us

Dyson Customer Care is available 6 days a week.

  • Mon - Fri: 8am - 7pm, EST
  • Saturday: 9am - 5pm, EST
  • Toll free 1-877-397-6622
  • service@dysoncanada.ca
  • Dyson Canada Limited,
    312 Adelaide Street West,
    7th Floor,
    Toronto
    M5V 1R2
 

Refitting the soleplate

  • To refit the soleplate locate the 3 lugs on the lower edge of the soleplate.
  • Align the 3 lugs on the soleplate with 3 slots in the base of the cleaner head.
  • Pivot the soleplate, returning it to its original position until it clicks into place.
  • To secure the soleplate press down and secure the dials on the top of the cleanerhead by turning them clockwise until it clicks.
diagram showing the location of the lugs on the soleplate and how to align the soleplate and cleanerhead