Contact us

Dyson Customer Care is available 6 days a week.

  • Mon - Fri: 8am - 7pm, EST
  • Saturday: 9am - 5pm, EST

Please note: On Saturday October 10th, we will be closing at 3pm EST for scheduled maintenance.


How to operate the brush control

The brushbar will start automatically once the machine is switched on and lowered in to the vacuum position.

  • Press the brush control button located next to the ON/OFF switch to turn the brushbar off for vacuuming delicate rugs, looped carpets and hard floors.
  • Press the button again to restart the brushbar for vacuuming carpets.
diagram showing how to use brush control