DC25 Multi Floor
DC25 Multi Floor

Contact us

Dyson Customer Care is available 6 days a week.

  • Mon - Fri: 8am - 7pm, EST
  • Saturday: 9am - 5pm, EST

Dyson Customer Care - Holiday Hours:

Dec 24: 8am - 1pm
Dec 25: CLOSED
Dec 26: CLOSED
Dec 27: 9am – 5pm
Dec 28: 9am – 5pm
Dec 29: 8am – 7pm
Dec 30: 8am – 7pm
Dec 31: 8am - 4pm

  • Toll free 1-877-397-6622
  • service@dysoncanada.ca
  • Dyson Canada Limited,
    312 Adelaide Street West,
    7th Floor,
    M5V 1R2

How to operate the brush control

The brushbar will start automatically once the machine is switched on and lowered in to the vacuum position.

  • Press the brush control button located next to the ON/OFF switch to turn the brushbar off for vacuuming delicate rugs, looped carpets and hard floors.
  • Press the button again to restart the brushbar for vacuuming carpets.
diagram showing how to use brush control