Fast, free delivery and free, easy returns.


What are my shipping options?

Standard shipping: Free
Shipping via Purolator is free of charge when ordering any new machine from the Dyson Store. We aim to deliver the machine(s) within 4-8 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.

Expedited shipping: $34.95
If you need your machine in a hurry, we also offer an expedited shipping option to major cities – your order will be delivered within 2 business days. Simply switch to the expedited shipping option in the checkout. Please note that there are a small number of postal codes, usually in remote rural areas, to which expedited shipping is not available.

Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within 4-8 business days via Canada Post.


How long does shipping take?

Estimated delivery times to major cities:

Standard Shipping (free) Expedited Shipping: $ 34.95
To Toronto 4 business days 2 business days
To Ottawa 4 business days 2 business days
To Montreal 4 business days 2 business days
To Quebec 4 business days 2 business days
To Winnipeg 6 business days 2 business days
To Halifax 6 business days 2 business days
To Calgary 7 business days 2 business days
To Saskatoon 7 business days 2 business days
To Vancouver 8 business days 2 business days
To St.John's 8 business days 2 business days

Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.



When will my delivery arrive?

Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), Purolator will leave a notification at your door indicating where you can pick up your order.

If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.



How do I track my order?

You will be sent a notice of shipment email with tracking information upon the shipment of your order.


Can I ship to a PO Box?

Shipping to PO boxes is not available due to package size restrictions.



Can I ship to a different address than my billing address?

Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.



What happens if I’m not home to receive my shipment?

Since a signature is always required with Purolator please try to make sure someone is home to sign for your package. Purolator will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:

1) Contact Purolator to arrange for a second delivery attempt.

or

2) Pick up the package from your local Purolator depot. In order to determine which Purolator depot your package is located in, track the package using the tracking number included in your order confirmation email or contact Purolator. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.



What happens if my order was ‘returned to sender’?

If your order is not picked up from your local Purolator depot within 5 business days it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.



How do I return a product?

Buy risk free with free 30-day returns

If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.

Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.

If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.